We had crazy amount of luggage. Many thanks for the staff with the help for it. But because of the location of the building, our taxi could not stop at the entrance for 2 times. It was ridiculous. The room is super small for 300EU per night and window to a little hole with nothing haha. And I found broken pills and hair on the bedside table. Food (burger and patatas) on the rooftop terrace was not tasty at all. Just fuel.
I had an absolutely wonderful experience, and I especially want to recognize Oscar at the front desk! He was incredibly kind, patient, and helpful throughout my visit. he went above and beyond to make sure I was taken care of and made what could have been a stressful experience feel so much easier! Oscar was genuinely sweet, professional and very attentive. His willingness to help make a huge difference in my stay. Overall, this hotel is excellent and I highly recommend.
This is my most favourite place to stay when I come to Madrid, and I am there at least a couple times a year. I’ve stayed solo and with my family. It’s in a perfect location to everything, the rooms are super nice, and the extras like the restaurant and rooftop are top tier. (Don’t skip the views from the roof!) However, the staff and customer service are what make the hotel exceptional. They are so accommodating and helpful, including via email before your stay even begins. I would highly recommend this hotel to anyone looking for a place in Madrid.
H10 Puerta de Alcalá – Madrid We had a wonderful stay at H10 Puerta de Alcalá. The location is excellent—right next to Retiro Park and within walking distance of the Salamanca neighborhood, making it easy to explore great shops, restaurants, and many of Madrid’s highlights. The hotel is beautifully decorated with a modern, stylish feel, and the rooftop bar offers lovely views of the city. Our room was clean, comfortable, and featured a nicely updated bathroom, making it a relaxing place to unwind after a day of sightseeing. Pro tip: The breakfast selection is somewhat limited, and the service in the breakfast area wasn’t as attentive as the rest of the hotel experience—it felt like an afterthought. Overall, this is a beautiful, well-located hotel that I’d happily recommend for anyone visiting Madrid.
A fantastic 10/10 stay in the heart of Madrid! We stayed here for 7 days, and every single day was great. I give this hotel a 10 out of 10… and I truly mean that. The hotel is named after the iconic Puerta de Alcalá (Alcalá Gate), one of Madrid's most famous landmarks located just nearby. This magnificent neoclassical monument was completed in 1778 by order of King Charles III, who famously declared it would be "of the greatest beauty and solidity." It was the first public monument built in Madrid since Roman times and served as a grand ceremonial gateway into the city. Today, it stands proudly in the heart of the capital, a symbol of Madrid's rich history and elegance. Staying at this hotel puts you literally moments away from this piece of Spanish history. The hotel experience: What a clean and fantastic hotel. Breakfast was included, and it was delicious… great variety and quality. The staff is very nice and welcoming from the moment you arrive. The rooms are clean and comfortable. The view from the rooftop is absolutely fantastic… a perfect spot to take in the Madrid skyline. The location: The hotel is in a very safe location… the Barrio de Salamanca district is consistently ranked as the safest neighborhood in Madrid, with the lowest crime rates in the entire city. It's walkable to so many places: Parque del Retiro is just steps away, and you can easily walk to countless restaurants, cafes, and metro stations. I would say you are right in the heart of Madrid. You can walk anywhere! The area is elegant, quiet, and sophisticated, with beautiful tree-lined streets. Perfect for relaxing after a long day of sightseeing. I had a great experience here, and I highly recommend the H10 Puerta de Alcalá. Whether you're visiting for history, food, or just to soak in Madrid's charm, this hotel delivers on every level. I would absolutely stay here again.
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