Eurostars Plaza Mayor

Overall, the hotel was quite good. Although check-in officially starts at 3:00 PM, the staff kindly checked me in at 12:30 PM without any issues, which I really appreciated. Room service was also great food arrived within 15–20 minutes every time. I had read many reviews about the air conditioning not working, but I didn’t experience any problems with it. However, there were some disappointing points. The room didn’t have a refrigerator, and only one small bottle of water was provided for two guests. There were also no toiletries. I paid €438 for two nights, and for that price I expected basic amenities like toiletries, a fridge, and enough drinking water. The room was advertised as a “Romantic” but apart from the higher price, I didn’t notice any difference compared to a standard room. The description didn’t match what was actually provided. The location is also quite convenient, which is definitely a plus.

Clean and quiet, but basic room, my room faced the courtyard on 4th floor. Friendly front desk staff. Very central and convenient location. Public parking garage next door and can get there through hotel elevator.

Actually, it reality it’s a zero star hotel, but unfortunately that’s not an option. We had a deeply disappointing experience with this hotel and feel others should be aware before booking. My daughter and I reserved a stay in Madrid through Expedia well in advance. Before our travel date, my daughter was involved in a accident — and severely injured her ankle, making travel medically impossible. This was an unexpected and fully documented medical emergency. We immediately contacted Expedia, explained the situation, and provided official doctor’s letters confirming that my daughter could not travel. Expedia reached out to the hotel on our behalf to request accommodation. To be clear, we did NOT ask for a refund. All we requested was a future credit or the ability to reschedule, similar to what the airline compassionately allowed under the circumstances. Despite advance notice and clear medical documentation, the hotel refused to offer a refund, a future credit, or any form of flexibility. There was no empathy or understanding shown whatsoever, and we were left losing the full amount we paid. This was not a cancellation of convenience — it was a legitimate medical emergency. The airline handled the situation with professionalism and compassion. Unfortunately, this hotel did not. Travelers should be aware that if something unexpected happens, this hotel shows no flexibility or humanity, even when medical proof is provided. Based on our experience, I cannot recommend staying here.

Booking.com canceled my reservation due to a minor issue, but the hotel staff especially Marta were incredibly helpful and made sure I could still stay. The room was very clean, and the breakfast was varied and delicious. The staff were professional and available 24/7. It was a bit warm due to the weather and AC policies, but overall, I had a great experience. Excellent central location ,I would definitely return and highly recommend it.