Beautiful hotel, amazing location. Lobby, front desk and restaurant area was amazing. Room was great too with all necessary amenities from well known companies. Spacious and clean. Only problem was the AC. It wasn’t cooling down, specifically at night it was hot sometimes. Other than that great experience, loved it.
We had a very enjoyable stay at the Hotel Catalonia Puerta del Sol. The reception staff were super friendly and helpful. The room was very comfortable, extra tea bags for us Brits were provided on request. We did not eat at the hotel so cannot comment on the food service. It was very well located for the big museums and old city.
First experience with Catalonia and we were super pleased! We stayed with PDS while in Madrid and another Catalonia hotel, as well, while in Barcelona; in total 6 days of our 10 day trip through Spain. Rooms were clean and well maintenanced throughout our stay. The front desk staff were so helpful, accommodating, and nice. We enjoyed passing them and the small talk each day! Most of the staff can offer help in English & Spanish! Breakfast was fabulous! Plentiful with tons of options, including gluten free pastries and dairy-free milk options. We spent time in both the standard and junior suite - both were great! Highly recommend the junior sweet. Walkability was great, minutes from mercados, statues, palaces, notable parks, restaurants and nightlife! Note: It is located in a busy area — full of hustle and bustle. Catalonia offers rewards for multiple stays with them, which we were also able to take advantage of. Really enjoyed our stay here! A true 10/10!! Thank you!!
We enjoyed our three night stay and would visit again. The staff was wonderful— front desk (especially Thias) were friendly and helpful. Breakfast was excellent and the women who worked the meal were gracious and hospitable. Our room was clean, modern, spacious and very comfortable. Great location to all major sites, surrounded by good restaurants and shopping. Definitely recommend this hotel!
I recently stayed at Hotel Catalonia Puerto del Sol, and it has been one of the best hotel experiences I’ve had in years. From the moment we arrived, the staff made us feel truly welcome. A special thanks to Celia at reception, who was incredibly kind, attentive, and helpful throughout our stay. The room was spotless, comfortable, and very well maintained. The breakfast was phenomenal. It was fresh, high-quality, and far above what you usually find in hotels. The breakfast staff were exceptionally polite and went above and beyond to accommodate us. The interior of the hotel is beautiful, and everything is kept in perfect condition. It is clear that great care is taken in every detail. In my opinion, this hotel is not just following standards, it’s setting them. It reflects what hospitality is truly meant to be: taking care of guests with genuine attention and pride. The location is also perfect, right in the center of Madrid. My sincere thanks to the entire team at the reception, breakfast, and housekeeping. Everything was handled with excellence. I left with one clear thought: I will be back.
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