My experience with Icon was less than pleasant. At the time of booking with Viator, I had to advise the flight number, arrival time and the hotel for drop off as well as contact info. The arrival transfer was never communicated at any point by Icon that they didn't have the info needed. They only messaged in Viator app at the last minute which we didn't get until much later that they couldn't do the pick up due to no information. Icon didn't reach out on any platform (Viator, text, Whatsapp) before hand to advise they had no information, and when called because they weren't at the airport, they said no info was provided so they didn't show up. For the return transfer, 4-5 messages were never responded to until less than 24 hours prior to scheduled pickup and only when pressed by Viator for them to respond. The first message for the return transfer was initiated 2.5 weeks prior to scheduled pickup. They showed up 20 minutes late the day of the pick up, and then with traffic got to the airport late leaving no time for luggage drop off due to cutoff requirements. This left a mad dash to the plane. Less than pleased by this company's response and service.
About Activity
What's Included
Includes
- Private transportation
- GST (Goods and Services Tax)
- Landing and facility fees
- Air-conditioned vehicle
- Parking Fees
Excludes
- Coffee and/or Tea
- Brunch
- Snacks
Departure & Return
Departure Point
- Traveler pick up offered
Itinerary
Upon arrival at the airport, transfer representative will be waiting in the arrivals hall with a sign with you name on it, if your flight is delayed or your original flight times have changed, please contact the transfer supplier directly to advise them of your amended or late arrival.
Instruction transfer, we will collect you directly inside at the hotel reception, we will come to you and confirm your name where you will be waiting on the hotel sofa, and in situations where your accommodation is not a hotel, be it a normal house or apartment, you will have to wait outside in front of the property door! Please note If you do not see the driver arrive at your accommodation within 10 minutes of your scheduled pick-up time, please communicate to our driver using your booking at viator, Experience the convenience with Madeira AirPort Transfers
Language Offered
Additional Info
Cancellation Policy
Reviews
Our flight wasn't due in until 22.30 so we needed a tranfer. We had a delay with our flight, but didn't need to worry as our friendly transfer was waiting for us. Great peace of mind to have.
I should have request the company and name to call if there was a promblem ,I walked all over looking for our ride finally after a hour called viator they got ahold of company with a excuse driver was backed up in accident ,Well ,if so why didnt i get a call or text that he would not be there ,after calling i said i want the ride i booked and in a half hour they showed up but, i didnt like i wasnt notified and i walked all over looking for company i didnt know name of to see if someone had my name on there pick up ,
Flight arrived early but no problem smooth pick up good comms and easy to find. Driver was polite and helpful.
Great transport option. The driver was already waiting for us with a sign and drive very carefully to our hotel
Great pick up - super smooth and beautiful driver and car in spectacular condition.
Airport transfer cancelled the booking mid flight so we didn’t receive until after we landed. Excuse was they did not have any drivers available.
Was there for us with a sign with our name on it when we came through arrivals, decent comfortable car and ride was about 30mins to our hotel in Funchal.
✅ excellent Clean cars and good cars
Our experience was just great. Our driver was on time and right at the spot we were looking for him. Thanks
Driver was very friendly & provided information about the area (restaurant & activity recommendations). Van was clean & comfortable.
Our flight was delayed by several hours. However this did not prevent Gregory from providing a 1st class service from airport to accommodation. Polite and well mannered assisted with luggage and advice on local transport. Safe driver. First class service which will result in future bookings.
Unfortunately you didn't let the agent know about my booking. So I was left stranded at the airport.
Very Punctual, professional and cordial! Would use again! Was waiting for us! Woukd recommend! Thanks!
Nice cars Very safe driving and the driver very good Looking. And and 2 transfers I did very clean cars . Definitely will use this company again
Very Good. Prompt. Courteous. Helped with luggage. Nice car. Punctual. Would recommend to hire. Cheaper than hotel transfer.
I would give them more than 5 stars if I could! Both pick ups were on time, and the drivers were polite and efficient, and the cars were comfortable and clean. I had to change one of my bookings several times due to flight changes and the company was very understanding and accommodating. Highly recommend and would definitely book their transfer the next time I am in Madeira. Obrigada! :)
Our plane was delayed & the driver called & waited. He was very diligent. We would use this company again.
Yes, it was a 25 minute taxi ride to our hotel. Our driver was very chatty and helpful with some tips for our stay in Madeira
Reliable. Although they were delayed due to an accident they didn’t let me down. So all good. Would recommend
The driver who picked us up at the airport was excellent Very helpful and kind. Made the start of our holiday first class
Excellent service, very responsive to messages and very punctual. Also friendly and informative regarding Madeira. Would use every time!!!
Very helpful and friendly Person, we was 1hour late as was booked, but driver not complain anything, very Comfortable car, very clean and nice smel in the car
The driver picked us as agreed, was very polite and helpful. Very good driver on the narrow roads. Ten points out of ten!
Bit of a delay getting the car at the airport as first car had puncture then was not 1 but 2 car crashes on way to airport. However managed to communicate with company via WhatsApp and they made sure we got another car and onward travel to hotel. I will be booking again for return trip to airport
This was an excellent service. The driver arrived promptly and made me feel at ease. He was very kind and even helped me to access my apartment.
Amazing service. Gregory was easy to find and got us to our hotel in safely and timely manner. Highly recommend for airport transfer.
We booked two separate bookings via Get Your Guide. One to collect from airport the other for our return from the hotel to the airport. Confusion on arrival at the airport in Funchal . We received a message to say we were a no show. But the car had gone to collect us from our hotel which was we arranged for our return journey a week later! After a call and a couple of messages, we got collected from the airport. Nice clean car and friendly driver. Return journey. After our first experience we were a bit apprehensive on whether our pick would happen. We did message the day before and had confirmation that our booking was confirmed. As booked, 08:45 promptly the driver arrived at our hotel. We were fortunate to have the same driver and car as before. Perfect timings as we went straight to check in.
✅ The top of top Clean cars . Modern cars and comfort. I will use again next year. Definitely I recommend. Big hug to Pedro .
In addition to two airport transfers which were punctual and the drivers helpful and polite, we also did the East Coast tour. This was great value for money and gave us an opportunity to see a wide range of environments - mountain tops, levadas, windswept coastline to name a few - all in the space of a day. Highly recommended company.
Excellent service, we went for Madeira Funchal:East Tour Pico Arieiro & Santana&Laurissilva. Initially the driver came 45 minutes late , but afterwards the tour was good. Thank you.
Driver is always on time and easy to spot despite our delay due to our luggage; the driver was always waiting to redo.
The driver who came to pick us up was punctual and very friendly in the treatment, we found it easy to hire the Service even though the advance was less than 24 hours for an early morning schedule (03,00h)
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