The Hotel Luzern, Autograph Collection

THE hotel is part of Marriotts Autograph collection and is a small boutique hotel with just 5 rooms per floor-maybe 25 in total. It is located just a quick 5 minute walk from the train station and from the scenic bridge. Our room was a king “suite” number 5103 (on 1st floor) and located in the corner with two huge picture windows and massive electric storm shutters that can be closed to block out the ambient light. Most of the room rates on the very confusing array on the website include the very nice buffet breakfast located on the minus one level. I missed this somehow so we ended up paying at the hotel . As my wife just wanted eggs (10 Chf) and I took the buffet (35 Chf) we likely saved a bit of money overall-especially since the buffet comes with a three-tiered tower of fruit, cheese, meat and yogurt brought to the table. As for the room, the AC was good and the bed fairly comfortably with big pillows. The “shotgun” bathroom while modern, felt cramped and the telephone booth sized shower a bit of a disappointment despite the ample water flow and high end Lacitaine bath products. There was bedside electric connections only on one side of the bed causing a slight inconvenience but the feature I definitely did not like were the translucent end tables with red lights shining up that even a double thickness of towels could not defeat. Overall though, it was a good place to stay and the eager young staff was friendly and helpful throughout. Recommended

We had a penthouse suite but the room design wasn't great. The living room is pointless just a sofa facing balcony. The bathroom is upstairs and open. The air conditioning wasn't that strong. Very small hotel. Should have stayed at Renaissance down the street. Best part of hotel is location only 5 minute walk to rail station.

Quiet and yet trendy hotel within one block of the train station. We only stayed here one night, but found the rooms to be large and comfortable. The bathroom was luxurious with separate tub and shower and two sinks. We would definitely stay here again.

Stephanie, the receptionist made sure that our experience in the hotel shouldn’t be right at the start. She looked down upon us as if we were not paying to stay there. I had made a request for higher floor even before check in. But she made us feel like as if we should be grateful to the hotel for giving us the room. She gave numerous reasons (I would say excuses rather) for not giving us the higher floor room: -That she received our booking the same day we were to arrive. - That the hotel was sold out (which was utter crap because a few moments later we observed someone got a higher floor upon check in) - That this is the last room she has got She TOLD US A LIE THAT all other rooms were sold out. We used Marriott points here to stay. Gold status, so no breakfast upon request too. The dark lady with curly hair is so amazing. She took our feedback, was so friendly, recommended us the beach which turned out to be so amazing- a perfect end for our trip! Recommendation for the hotel- pls keep Stephanie out and a weighing scale for the luggage. Also when we requested for luggage assistance, Stephanie offered herself to bring it to our room. To which anyone chivalrous man would say NO obviously. How can we ask a lady to drop our bags? Another recommendation would be to have a bell boy in a hotel of such class. Although, I noticed a different change in their hospitality when I was waiting and observed them help checking-in another guest where the other male receptionist simply told the guests to leave the luggage at the reception and it would be bought by the team to their room. The hotel is class apart. Rooms, tables, AC, theme, decor, interior- crazy. Huge respect for the architect who designed it. Location is really good