Availability
Description
Great care is taken to ensure guests experience comfort through top-notch services and amenities.Remain linked during your visit by utilizing the complimentary internet access available. Prior to your check-in date, you can arrange airport transportation services, guaranteeing a seamless and efficient experience for both arrival and departure. Discovering Luang Prabang becomes even more accessible through the car hire and shuttle amenities provided at the hotel. The hotel offers complimentary parking for guests who arrive with their own mode of transport.Effortlessly plan your daily activities and travel requirements with concierge service, express check-in or check-out, luggage storage and safety deposit boxes provided by the front desk services.Securing passes to the city's top attractions is simple with the hotel's ticket service and tours. During your stay at this fantastic hotel, experience comfort and warmth from the delightful on-site fireplace on those chilly days and nights.For extended visits or whenever required, the dry cleaning service and laundry service ensures your preferred travel garments remain clean and accessible. During leisurely days and evenings, in-room amenities such as room service and daily housekeeping enable you to maximize your stay in the room.In limited designated zones, smoking is exclusively permitted.Crafted for coziness, every guestroom provides an array of features, guaranteeing a tranquil night's sleep while maintaining the level of comfort.For an elevated experience at hotel, select rooms are equipped with air conditioning to improve your stay. At The Luang Say Residence, a selection of rooms can be found that showcase unique design elements such as a balcony or terrace.For certain chosen rooms, guests can enjoy in-room amusement like television, in-room video streaming and cable TV as a part of their stay.Rest assured that your hydration needs will be met, as some guestrooms are equipped with a refrigerator, a coffee or tea maker, bottled water and mini bar.Maintain your cleanliness and comfort using a hair dryer, toiletries and bathrobes available in select guest restrooms. Each morning at The Luang Say Residence, a scrumptious, homemade breakfast kick-starts the day.Begin your holiday mornings right with your essential cup of coffee, offered daily at the cafe on-site.During your visit, indulge in a range of delightful culinary choices at hotel to enhance your experience. Experience a fantastic evening effortlessly! Relish an entertaining night without venturing beyond the confines of the bar. Indulge in the numerous pursuits available at The Luang Say Residence.Treat and spoil yourself by taking a trip to massage.Begin your holiday perfectly by taking a plunge into the swimming pool. At the hotel, enjoy a laid-back beverage experience by the poolside bar, sipping on a soothing cocktail.
Facilities
Pool
Spa
Restaurant
Business installations
Children amenities
Bar
Reviews
We stayed for four nights in a Explorator Suite that was very spacious. There were three of us with a roll away and the room was large enough that there was plenty of room. The bathroom was quite large as well as the very big veranda. A fried stayed in one the the Pioneer Suites and it was also very big and well appointed.
We came during a less busy time and we felt like we had the resort to ourselves. All of the staff we interacted with were very helpful and we became friends with several by time we left.
The pool color was a bit off while we were there but the staff were actively cleaning it.
This is one of the nicer places we stayed during our travels and I can’t wait to return- though not ensuring burning season!
What a great find! Lovely apartments in really well kept/clean grounds. Great facilities. The staff are really friendly and cannot do enough for you. My 1 piece of feedback is have some kind of buzzer or someone checking on the pool area for refreshments etc.
I rarely leave reviews, but this hotel deserves it.
First of all I am wondering how it happened to stay 5 star with such limited facilities and room conditions: no gym, restaurant as a walk through from reception that serves all: breakfast, lunch and dinner on one tiny spot, no wonder it was deserted for the 3 night stay we had, it did not look any promising for a good food at all. Towels, linen are all grey colour, bathrobes saw better times with remarkable stains all over it, dirty grey also, of course. Housekeeping...if I say it politely those people were never been trained for the job, got there, doing something they can for the standards they have in their minds far from the 5 star ( or even 3 star ) hotel standarts, behave like you are rather a nonsense than a hotel guest who paid for the calm and comfort. Showers start running hot water only if you wait about 10 to 15 minutes, wondering is it going to get warmer or not, extremely low pressure, don't even aim to wash your hair thoroughly. If you happen to complain or simply ask for whatever on WhatsApp ( they claim to the best communication tool with the reception ) they simply don't answer, why to bother. If you come to the reception and ask why they are ignoring you, they won't apologise or say they did not notice your texts, they say okey, we will do it - and never do.
To sum up, I can say there are better options in Luang Prabang, don't be fooled by good reviews and relatively high rating on booking and agoda for this property, it’s truly a bad buy compare price and value.
A lot of these reviews are old and I made this booking based on those - steer clear of this place. It's definitely not a 5 star hotel, 3 star at best? It's a tired colonial hotel - IF service was up-to-par, it would be an amazing experience, but it's just not there. Please read the entire review, I will point out some things that are nits, and other things that are larger, pervasive issues.
Your welcome gift is 2 tangerines (don't even give a welcome at that point). The staff is constantly on their phones with 0 attentiveness. I had no shampoo and conditioner and reminded them 3 days consecutively, never got it and just bought it on my own. We needed our bags brought down because we were rushing for a train, never got the bags, even after 30 minutes and 3 repeated phone calls. They charge USD prices (highway robbery) for all amenities.
They will attempt to fleece you as a tourist CONSTANTLY. Fell for it once and I really regret it - got us tickets to the worst river cruise of all time. Do not take ANY of their recommendations. They are clearly getting kickbacks from local operators (which is fine but at least curate good experiences). They will try to impose tuktuks on you, please just use Loca - the loca cars are WAY better than a tuktuk and half the price. It's just so unfortunate that the service is SO poor at this hotel.
Cleanliness is horrible - as soon as you drive up, there's cigarrete buts that the staff has left in the planters RIGHT outside the hotel.
There are SO many better hotels in Luang Prabang. Yes, colonial charm is there of this hotel, but the service is so horrendously poor that I would never stay here again.
This place have rats. I thought our room got broken into in the middle of the night because I heard something. It was trying to get into our leftovers. There are mosquitoes everywhere although we had a bed net. These buildings are old with an antique look if you’re into that. The staff were great. There are better 5 star hotels options elsewhere
