Virgin Hotels New Orleans

What a pleasant change from the average chain hotel. This hotel is beautiful and quirky and everything is spotless. The staff is very friendly and accommodating. The food is great. The room design is very well thought out, with attention to every detail. I love that there's an outlet everywhere you need one! They don't nickel and dime you for every little thing. I joined their free club and received a little basket of goodies, as well as a free drink each night. Nice touch.

This Hotel is AMAZING. The staff is INCREDIBLE. SO nice, helpful, hospitality is top notch. Special thank you for Chris Mull, Kyle, Chris, Skylar, and the entire staff. If you are traveling with dogs 100000% recommend this hotel. They have a VIPup program where they give you dog bowls and a bandana, they let the dogs anywhere in the hotel, all the staff LOVE the dogs and it felt like we had celebrities with us because everyone wanted to hang with them. AMAZING DETAILS!!!!

I travel all over the country and internationally, so I’ve stayed at a lot of hotels, and I can honestly say the team at Virgin Hotels New Orleans set the standard for what hospitality should look like. Chris and Sam were outstanding. From the moment I arrived, they made me feel genuinely welcome and treated me like more than just another guest. They were professional, respectful, attentive, and always willing to go above and beyond to make sure everything was taken care of. Their positive attitude, communication, and attention to detail made my entire stay smooth and stress-free. Employees like Chris and Sam are a huge reason guests come back. They represent the Virgin Hotels brand with pride and deliver the kind of customer service that builds loyalty. It’s rare to find people who truly enjoy what they do, and it shows in every interaction. Thank you both for making me feel at home. Because of this experience, I’ll absolutely be staying at Virgin Hotels New Orleans again, and I’ll be recommending this hotel to my family, friends, veterans, and fellow travelers. Chris and Sam deserve to be recognized for the excellent work they do they’re a tremendous asset to the team.

We recently stayed at the Virgin Hotel in New Orleans and the overall experience was good, but the way things ended left a bad taste. We booked through Amex, which comes with a few perks, one of them being late check-out. We asked about it when we checked in and were told it was fine. Then the morning of check-out, they came back and said 4 PM wasn't available anymore and the best they could do was 2 PM. Already annoying, but okay. The front desk agent at least tried to meet us in the middle and offered 3 PM. Then the manager, Cedric Williams, got involved. He was condescending, talked to us like we didn't understand how hotels work and then walked back the 3 PM his own staff had just offered us. We ended up at 2 PM anyway, except now we also felt disrespected. Honestly, the check-out time wasn't even the biggest deal. It was the attitude. There's a way to deliver bad news without making guests feel like they're being difficult for simply expecting what they were promised. A couple of other things worth mentioning: the AC in our room was all over the place and the service was hit or miss depending on who you got. Some staff were great, others not so much. We'd probably give the property another shot, but they need to do better with consistency and especially with how their management handles situations like this.