The Westin New Orleans

We stayed at The Westin for a few days while visiting New Orleans to celebrate with friends, and it was our first time staying there. Overall, we had an excellent experience. We chose to park across the street instead of using valet since both options were about the same price (around $65 per night). Check-in was smooth, and the hotel itself is beautiful. I absolutely love the signature Westin scent, and the view from the 11th-floor check-in area was a great first impression. A special shoutout to Frederick at the front desk. He was phenomenal! He greeted us with genuine enthusiasm and professionalism and handled everything as if he owned the hotel. His level of customer service was outstanding and truly set the tone for our stay. When we arrived in our room, we realized there wasn't any soap. I called the front desk, and someone brought it up immediately. The only odd thing was that it was a half-full bottle, but it was resolved quickly and didn't take away from our overall experience. Room service was also stellar, and check-out was quick and easy. We also took advantage of the hotel's $35 guest amenity package, which included perks like yoga, transportation, a tour, and other benefits that made it well worth the cost. We thoroughly enjoyed our stay and will definitely choose The Westin again the next time we're in New Orleans.

We visit NOLA yearly and the Westin is our go to spot. The location is great, staff is nice, friendly, & attentive. This time our room was on the 17th floor river view which was amazing. We slept with the shades up so we can see the sunrise and set daily. Housekeeping did an amazing job daily. The bed was very comfortable and I loved the decor. The hotel provided daily perks, which I loved and used. If you're in need of lodging you don't have to look far. Book a room here.

We stayed at The Westin for one night before our cruise, and it was such a convenient and enjoyable experience. The location is excellent—perfect for exploring the city. It’s on Canal Street, so you can easily walk to Bourbon Street and the surrounding areas without needing a taxi or rental car. The cruise port is also extremely close, about a 5–6 minute drive away, which made everything very easy and stress-free. Another big plus is that the hotel is connected to a mall, so if you don’t feel like going far, you can simply go downstairs and still have access to shops and food options. It made everything even more convenient. The hotel itself was very nice, and the service was excellent—attentive, friendly, and helpful throughout our stay. Our room was comfortable and even had a beautiful river view, which made it even more special. We honestly wished we had stayed longer. It was the perfect place for a short stay, and we would definitely come back in the future.

We loved staying here in the past but this last time we specifically made reservations for valet service. We would not have driven the car we had, if we had known we would have to park in a public parking lot. When we got there it was a mess because of events going on in NOLA that weekend. The valets had fill the garage with non guest cars. We was forced to park in a public lot. The valet told us where to go and said no fees. 3 hours later we had a boot on our car. The motel was zero help because they said a separate company deals with the valet. Had we known no valet service we would have driven our other vehicle. It’s was disappointing and we spent the whole time stressing over the car and left a day early because of it. All I’m saying is valet service is not always available if that’s a service you must have. The rest was good. The motel nice, clean and great views.