The reservation staff was extremely helpful, friendly, and professional. T room on the other hand was less desirable, the bathroom is extremely small, not enough room to turn around in. The shower doesn't have a closing door. There is NOT a floor length mirror. I was greatly disappointed with this room. I really expected more.
What Benny and Diilon did an excellent job of getting you squared away with the parking. The food and the restaurant was delicious the casino could have been a little more genuous but that just makes winning the next time that much more enjoyable
NOLA Charm, just a quick ride from LSU, amazing renovated rooms that feel like your own AirBnB--no cookie cutter hotel room feels, and the valet service, with Jared and Reggie, make you feel like family. The ability to request your car when needed, and even when the hotel is busy, they'll greet you with the car door open, helping you load/unload, and welcome you back like you're the only guest at the hotel. Seriously they were amazing and made what can be an annoying part of the hotel stay go seamlessly! Beyond grateful and their kindness!
We stayed for one night on our way home to Dallas and here was our experience. Valet Parking: Free for guests and the staff was friendly and helpful. Room: Clean, practical, well worth the reasonable price. Dining Depot: Sat at the bar and watched the food being prepared. Oysters were freshly shucked and grilled to perfection. Cajun BBQ shrimp was so good I finished every last drop of sauce and still wanted more. Maritime Coffee: Our order was initially incorrect, though it was quickly corrected. The quality was still below average. Casino: We did not gamble but appreciated that there was no cigarette smell in the general areas like many other casino hotels. Location: Close to highway with easy access. Overall it was a great experience. We would definitely stay at this Bally’s location again.
Hello, We had an absolutely superb experience! Warm and personable customer service. I want to especially commend Ms. Rhonda Perkins for the care, attention and time that she invested in our family entire family! Whenever we needed anything done she always seemed to come through with the ideal solution! To her leadership, Mr. Daniel Hutchinson, your establishment is more inviting because of Ms. Perkins in my opinion. Perhaps she can teach the art of effective customer service— she’s deserving of elevation and promotion! Thank you! Latrisa DH
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