Really enjoyed this hotel. Close to Bourbon street so it’s close to EVERYTHING (touristy things). My room faced the courtyard so it was quiet. However there are rooms, with balconies, that face Bourbon, which looks fun during Mardi Gras but definitely not good for sleeping. It’s so loud.
Service was very good. There were staff at the door at most hours of the day. They were helpful with giving us directions or asking if we needed a cab. Lobby was very spacious. Rooms were huge with high ceilings. Our room faced the pool, so we didn't have any issues with noise. Location in the French Quarter is ideal. Very walkable.
Great location just off Bourbon Street! It's within easy walking distance of all the popular attractions, restaurants, and nightlife. Although if you’re on a low floor with a balcony, you’ll definitely hear outside noise. My room was clean and spacious. I booked a balcony room but wasn't aware the balcony was shared, so that's something to keep in mind. There's no microwave, but the room does include a refrigerator. The front desk staff and bartenders were all very friendly. One minor disappointment was that I tried to order food to go at 9:40 p.m. and was told they had to check whether the kitchen was still serving because it closed at 10 p.m. While I understand I was cutting it close, there were still about 20 minutes left before closing. The pool area was nice, breakfast was delicious, and I appreciated the water station in the gym. The hallways can be a little confusing to navigate at first, but nothing too difficult. One thing I did notice was that the floors creak quite a bit when walking through the hallways, and I spotted what appeared to be mouse traps tucked behind some of the hallway doors. I never saw any pests, so it seems they're being proactive with pest control. Overall, I enjoyed my stay and would definitely stay here again.
The location was great. The front desk staff were somewhat rude, but the bellhop attendant worked very hard and was polite. Apparently, you can only use a luggage cart IF the bellhop brings it to you, loads it, takes it to the car, and unloads it. Which, forces you to tip them, as well as, you have to wait until they are finished with other guests check-outs to then call them to your room for assistance. Besides that small inconvenience, the other issue that I had during my stay was that I valeted my car, and upon picking up my car the next morning, the valet attendant was facetiming a friend and texting with my seat laid back while actively driving my car. As well as, upon watching my dash cam, he did it the entire time he was in my new car driving in the busy french quarter. Just recently, a month after my stay, I received a $155 bill from a parking garage in the city where valet took my car twice and it was never registered by the company or the hotel. I called and spoke with one of the valet managers and she told me that "being on the phone is a part of their jobs" and that they are allowed to use their phones while driving the cars. Which, is absolutely ridiculous reasoning, dangerous, and illegal. She assisted with the bill, but it took me finding the Hyatt number, explaining the issue with the front desk, waiting for them to forward me to a manager, and then to explain it further with her to simply just stay 1 night in a hotel.
I tried unsuccessfully to book through the hotel a few months ago, but they kept hanging up on me, I entually found a good deal through costco travel. The hotel is nice, the bar is great and the staff are great. The rooms try to keep the noise out but one noisy night, one bar had everything vibrating with the bass! We were top floor, cant imagine what it would have been like on the lower floors. The room was huge though. I would recommend this hotel to others.
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