Golden Nugget Lake Charles

We always love staying at the Golden Nugget, but this review is specifically for the Draft Kings Sports Book bar! Out server, Jordan was absolutely the best!! She kept things so fun and was extremely attentive. We had a blast hanging out with her for the afternoon and will continue to return. Thank you Jordan for such a great time.

My stay was for a business trip for work and Denise was so amazing!!! One of my coworkers had a couple issues and Denise was able to resolve with such professionalism and made us feel very important and welcomed. Jacelyn was also awesome so professional friendly and helpful. She definitely knows her job well and she was friendly courteous and helpful when we had an issue with our room key. I enjoyed my stay there I would love to come back for personal stay next time!!

I recently stayed at this hotel for three days and had a mixed experience. The check-in process was excellent. It was quick, efficient, and the representative who assisted me was knowledgeable, welcoming, and friendly. They made for a great first impression. Unfortunately, my experience at Lillies Restaurant was very disappointing. The bartender who took my order appeared distracted and unprofessional. She didn't write my order down, which resulted in part of my order being incorrect. In addition, one of the sushi rolls I ordered was prepared completely differently from the description on the menu. The hotel room and overall amenities also need improvement. The sliding doors to both the bathroom and balcony were extremely difficult to open and close, making them frustrating to use. Several lights in the room were not working throughout my stay. I also discovered that the coffee maker had not been properly cleaned. After making a cup of coffee one morning, I noticed a nasty white, cloud-like substance floating in it, making it obvious the machine had not been adequately maintained. One day, the water was shut off from 11:00 a.m. to 3:00 p.m. without any advance notice to guests. Later that same day, when I was getting ready to meet friends for dinner, there was still no hot water in my room. After waiting an hour, I called the front desk for an update. The associate I spoke with was unpleasant, never apologized for the inconvenience, and sounded bothered that I was calling a second time. Ultimately, I had to shower with cold water, and it took nearly two hours for a maintenance technician to arrive to investigate the issue. Another concern was the lack of enforcement of quiet hours. Around 2:30 a.m. one night, a group of approximately 10 people was gathered in the pool area, being extremely loud and disruptive. This made it very difficult to get any sleep. What makes this experience even more disappointing is that this was not my first stay at this hotel. In the past, I have always enjoyed my visits and never experienced this level of poor service or lack of attention to the guest experience. I'm not sure if there has been a change in management or operations, but the difference was very noticeable. I love the casino and would likely return to enjoy it again. However, after this stay, I would think twice before booking another room unless I was confident these issues had been addressed. Overall, while the staff at check-in provided outstanding hospitality, the remainder of my stay fell well below the standard I had come to expect. Better communication regarding service interruptions, more responsive customer service, improved room maintenance, and stricter enforcement of quiet hours would go a long way toward restoring confidence in the overall guest experience.

This was my first time to this casino. I have been to many casinos before. When I signed up for a players club card and asked what the welcome bonus was, I was told there is none. They want to see how you play (AND HOW MUCH YOU LOSE) before they will give you any sort of comp AND you have to wait 30 days before they will email you. Now for a casino that is trying to draw people from Texas to come to their casino, I would expect much better comps and perks. No to mention I didn't see anyone winning. I watch someone drop $3,000 dollars in a 10 dollar machine and it was gone in less than half an hour. Talk about fixing the machines. Glad I didn't play any. The poker room, though small was pretty good for the size, though again the promotion they had running didn't favor the players at all. Only 2 qualifying high hands in a six hour period. I had to wait almost 2 hours before I could even play. Like I said I been to many many casinos and this one falls short of being an entertaining place to play. I will try Coushatta Casino see if they are any better. I can see from their billboard they already have a nice promotion for Fathers Day!!