Los Cabos Private Mini-van Round-trip Transfer

We paid for round trip transportation but only got one way. Nothing was done per the instructions emailed to us. We waited for pickup outside the resort 15 minutes before the driver was supposed to arrive. We told the bellman our name and what the transportation company name was. The driver was supposed to call out our name but never did. I called the company after the driver was late and they said he was there and then left after we didn't show up. We finally had to pay another shuttle $50 for the last to seats to get to the airport on time. We sent an email to the company asking for a refund but haven't gotten a response. Since we paid with a credit card we may challenge the fee that we paid,

Service was great van was very clean and comfortable A/C worked perfect. Driver was very friendly and helpful. gave us information on where we can find cheap eats

Communication and finding the transport at the airport was a breeze. Driver was nice and informed us how long the ride would take. Would book them again.

Booked a private round trip to and from the airport and resort. Easy to set up, the staff were courteous and professional. Private transfer as requested for our party of 7.

Great customer service! On time & ready to get us to Cabo. We always have an amazing experience here. Staff at the airport helped us and did their job. Nice people.

Great ride! Do the private van as you get to your hotel faster! Hector was so helpful and so professional! He made it easy!

I paid for the shared shuttle, but Gray Line called me and told me I might be stuck at the airport for 3 hours waiting for the shuttle to fill up, so they upsold me on getting the private shuttle for $60 each way. They didn't make it clear that the cost was per person, so the total ended up being $240 round trip for 2 people on top of what we paid for the shared shuttle. Not ideal, but acceptable if the vehicles were comfortable and well-maintained. They were not. Both the departing and return vans weren't particularly clean and the suspensions on both vehicles were awful. They bounced around on bumpy streets, providing an extremely jarring ride when paired with aggressive drivers. The return vehicle from the resort to the airport absolutely reeked of cigarette smoke even though there was a no smoking sign clearly posted inside and the cloth seating was stained. It was also freezing cold with the air conditioning vents visibly broken and locked in the wide open position. We arrived for our flight very carsick. I've rented shuttles in many countries, and this was definitely the worst experience I've had - especially considering the price. For over $300 round-trip, we should've been in a comfortable SUV. This was absolute robbery.

We had to wait an early 30 minutes to get our privately arrange shuttle. Then when we got in it, there’s 3 cups and empty containers from the last trip.

Service was on time and friendly. Got us to and from our resort with ease. Reasonable price for round-trip service. Our flight got changed on the way home and it was simple to send them a message and reschedule our pickup time.

prompt, courteous, friendly. Easy pick up, easy to figure out where we were supposed to go, seamless transportation between the airport and the resort.

We are currently 2 days from our trip to Cabo and sorting out the final details, especially with airport shuttle service and additional excursions. Our resort offered us concierge service, and shuttle service, but after negotiating our deals, we decided to go with Gray Line. While the resort was very helpful and responsive, we chose to go with Gray Line as our Concierge, Raul just seemed more eager to accommodate our needs within our budget. I cannot say enough positive about our experience so far, as it seems Raul truly cared about helping us put the 'WOW! Factor' into our vacation planning. We are over the moon with the experience so far and will update as our trip progresses. So far; I cannot stress enough to you that THIS is the concierge to use AND the company you want for solidifying your vacation needs / wants outside of your accommodations. For the record, I am just a traveler like you and have not been incentivized in any way to write this, but I believe in credit where credit is due... To be continued...

My experience was awful! I waited for the driver for several hours. It was terrible! I will never use this service again.

Our wait time was maybe 10mins. We were off to a great start. Driver was friendly and helpful. Great experience.

Recently traveled to Los Canos and booked round trip private van transportation to our hotel. GreyLine gave us very specific instructions on how to navigate the chaotic airport and find our ride. Sr Bruno Lagunas from Grayline was very helpful in communicating while on our trip to coordinate the return trip and offer other activities available through Grayline.

Absolutely horrible!!! 40 mins wait. No baby seat as requested. And it was the crappiest van. The driver was good but the team at the airport was pitiful. Will only use Welcome Home Cabo from now on. I expect better on the departure

Driver was very nice but was a half hour late picking us up. There was a lot of traffic but still hard to stand there in the heat that long.

Ricardo had us set up to be picked up and dropped off. He really took care of us!! He even took the time to check on us!! He is Superb!! We will use his services again!! He was wonderful in setting up our excursions!!

Do not use this company. We paid for a meet and greet and when we arrived we were informed they do not provide this service . Had us wait 40 plus min in the heat and told us it would be 15 minutes. I cancelled my return with this company. Use regular taxi cost was 40 dollars vs the 89 for private van .

We booked a van to transport our family of 6 with 11 pieces of luggage from the airport to our resort, and it was a complete disaster from start to finish. We waited an excruciating hour only to be handed an SUV instead of the van we specifically requested. And guess what? They had the nerve to tell us that they didn’t have a van available. The SUV was cramped and couldn't accommodate our luggage, so we ended up having to hold it all on our laps. As if that wasn’t bad enough, on our return day, we called to confirm the pickup time, only to be told that the driver had shown up 3 hours earlier than requested and marked us as a no-show. When we explained that the time was wrong, they refused to send another van and left us high and dry, telling us we had to make our own way to the airport. This has been one of the worst experiences I’ve ever had with a transfer service. The staff were indifferent and uncaring. We discovered that Gray Line Los Cabos barely has any vehicles and relies on private cabs, which means you’ll always be misled about wait times. When things go wrong, their go-to excuse is always that the driver had a problem with the vehicle, and they’ll just send another

Excited to be in Cabo ! The ride was easy to find and quick to get to our hotel! Went smooth! Staying a week and getting a ride back with the same company

We have used Grey Line Los Cabos for our airport to hotel transfer the past three years and will never use another transportation courier. About a week before our trip, Grey Line sent a confirmation email and let us know what to expect. They told us to ignore anyone in the airport claiming to be Grey Line and to proceed directly out of the airport and what clothing their staff would be wearing. Once we gave them our name, it only took about 10 minutes for our transportation to arrive. They gave us the date and time they would pick us up based on the information we provided when we booked the shuttle. We felt very safe to and from the hotel.

Transfer went smoothly. Bruno Lagunas was very helpful (Don't swear or yell at him. He has been doing this for 15 years and gets yelled at on the phone by many travelers every day!) He will take care of you. Thanks!

Jose is very sweet, always picks up the phone, and very knowledgeable about tours and activities. He gives clear instructions.

Booking Gray Line online was easy and convenient. When the company calls you or sends you an email with instructions after you pick up your bags, follow the instructions and DO NOT STOP anywhere on your way out to their staging area outside and don’t fall for anyone’s story inside. They are all trying to hook you in to a Timshare scam. Go straight outside to the Gray Line employees. You can’t miss them. There are a couple of bars outside if you have to wait awhile.

Excellent Service!!!! Once I arrive outside airport, it was easy to find the location. I was greeted by a very nice young lady who made the rest of my experience excellent. Will use Grayline service again.

Easy and convenient , would recommend for direct transportation to and from hotel. We were able to schedule our pick up time in advance

Everyone was friendly and attentive. The ride was pleasant and comfortable! Would definitely recommend and use again on our next trip to Cabo.

The staff was very professional and courteous! We will definitely use again when we visit! Thank you for your assistance in transporting us to our Airbnb in Cabo San Lucas!

Gray Line failed to confirm pick-up time for return trip to airport. Sent two emails, 2 days prior and 1 day prior to confirm time and never got a response. Call multiple times the day prior to our return flight and even had our hotel call and never got any response. Ultimately had to pay for taxi service to drive family to airport. Requested partial refund from Gray Line and they DECLINED and blamed us for the failure.

Great service, awesome vehicles and excellent drivers. Definitely recommend this company and will use there services every time I go to Cabo.

There was little to no wait time leaving from the air port and they were also on time to pick up from the hotel. The van was very clean and the drivers were friendly.

This is my second review on this company and my experience took a complete nose dive from my last one (5 stars to 0 stars). I would like the start off by saying that I am a return customer. I personally booked directly through Grey Line due to the fact that we received phenomenal service when we traveled to Cabo in September 2017. As stated in my previous review - it was due to Manuel's service. My experience this time around started off good. The chat service was super easy to use and I had a very nice representative who set up my transportation months before arriving. The transportation drivers and staff onsite at the airport were very nice as well. The representative, Simon I believe is his name, that is stationed within the Sandos Finisterra is where you have lost my continued busy. He was rude and disrespectful, and I expected better customer service coming from one of your representatives; especially since Manuel was an amazing help the last time we visited. When we arrived at the resort, we made sure our return transportation was sorted out properly with this Simon character. He was very short and acted as if we were interrupting him. He then started to become very pushy regarding expeditions and adventures. We had just checked-in and that wasn’t something we were thinking of at that exact minute. His demeanor immediately turned us off. We have been to Cabo several times and we know we can book expeditions just about anywhere and not just through Grey Line or the resort. We tend to book with whoever gives us exceptional services; that is was the opposite of what was being provided to us from Simon. We decided to book our trips directly through Cabo Adventures, because they were kind and they weren’t rude. The day my parents were departing (we left on a different date), their shuttle was a few minutes late. I stopped at Simon's booth to just make sure their shuttle was still arriving soon. Instead of assisting me with my question, Simon decided to bombard me with questions on what kind of trips we took while we were in Cabo. I told him a few and he immediately got mad with me. His tone changed and he stated that I “costed him money” because we didn’t book directly through him. And that he wanted to see pictures or a confirmation of our bookings as proof. Excuse my language, but that is none of Grey Lines damn business. He continued to talk about how he only gets paid from the expeditions that get booked directly through him and people like me were why he lost money. If this is the type of business and service Grey Lines is running, I want no part. I went to Cabo to enjoy my marriage, honeymoon and to have fun; not to be belittled by some sleazy salesman. As long as Simon and/or representatives like Simon represent Grey Line, I will never return to your company and or recommend your services again.

A bit overwhelming at the airport when most people arrived. Easy to find the car service. Timely, no stressing or overcrowding.

My husband son and I had a great ride back to the Cabo airport. Our driver, Oscar, made our trip so much more enjoyable by giving us interesting information on the way that we would not have known about. Our conversation was so enjoyable we didn't want to go back home (San Francisco). Overall this shuttle service is excellent, even the driver that picked us up from the airport was great. Oscar. Thank you for your kindness and great customer service!

There was no problem with the Van at all. Very respect! Thanks to you!! Tips were given with some much and deserves it!!

Booked with Gray Line in advance through their website for round trip transportation from the airport to the Drift hotel in San Jose. They provided an airport map to use upon arrival which made finding our pick up spot easy. We waited about 15 minutes after check in to board our shared-van service to San Jose. For the return, we called the day prior to departure to schedule pick up. The driver arrived on time with no issues. Cost friendly, convenient, and on time. Would use again!

DO NOT USE THIS COMPANY!!! So terrible. Horrible experience in coordinating hotel pick up to go back home. Took a good vacation experience, and we ended going home upset and feeling like we have been taken advantage of. The customer phone experience is the worst. The rep had ZERO care and no willingness to correct the mistake. I do not recommend using them for vacations. I would rather pay more with taxi for round trip VS. feel like I did again.

We booked our Cabo trip through Travelocity which included transportation to hotel from Airport. Our driver was waiting for us OUTSIDE (front) of the airport. He was very friendly and made our arrival seamless and comfortable. The van was clean and looked new. Do not be fooled by the timeshare reps waiting INSIDE the airport. They pretend to by from your transport company but they are actually timeshare reps who try to get you to do presentations in exchange for free activities. If you're into that it's fine otherwise keep walking through and your driver should be waiting for you outside.

I booked round trip transfer for myself and wife from Gray Line Cabo via Expedia. A few days prior to arrival in Cabo I received an email from Karla Ramirez introducing herself as our personal concierge and wanting me to confirm my res. I did and continued to communicate with Karla during our week stay in Cabo via WhatsApp. She also booked an excursion for us. First of all, our transfer from and to the airport was flawless. All the the Gray Line employees we encountered were very professional and polite. The vans were very clean and modern. But I want to stress is how much we appreciate the personal service we received from Karla. Kudos to her customer service skills. Gray Line should be pleased to have an employee of her caliber.

Easy to make reservation from United States. Drivers are friendly and safe. Vans are modern and clean. Well-organized and easy to spot upon leaving the airport. Timely in picking us up for our return flight. We've used this transportation service many times when visiting Cabo and highly recommend it. Reasonably priced, too.

<p>Booked private transfers in Cabo through Viator and were pleased with both outbound and return as drivers were waiting, personable, very friendly.</p>

<p>Clean van, friendly competent driver both ways and much quicker than large transfer from hotels.</p>

<p>Everything worked out great. The company people at the airport as well as the driver were very friendly and helpful. Gray Line Los Cabos transfers comes highly recommended.</p>

We arrived at the Airport and had a long wait to get through immigration. I'm thankful that we had our pre-arranged transfer through Grayline. When we got out of the airport - remember to go all the way out - lots of people will tell you that you should come with them, it was a little difficult to find the Grayline representative - I was told look for green shirt - there were lots of green shirts! Look for the black and green shirt! Once we found the representative they had us wait in a bar area. Less than 5 minutes later our shuttle arrived and we got to our hotel safely and quickly. A representative at the hotel quickly confirmed our trip back to the airport. I'm expecting that to go as smoothly as getting here! Will definitely use this company again!

<p>Excellent service. Our driver even stopped to let us take photos!</p>

Grey line through Expedia Local Experts provided a great transfer for our family. Easy to find at the airport, with a speedy private service. both drivers (Luis and other gentleman) were friendly, insightful and spoke great English. Very safe and great value.

<p>This would of been a perfect/excellent round trip except for the fact that we got hit by a tropical storm. We tried reaching the GreyLine which was supposed to pick us up at our hotel at 1pm on Saturday to let them know we needed an earlier pick up due to damaged roads and excessive traffic to the airport. The transportation company never called us back or communicated any transportation plans with us from our hotel to the airport. We ended up having to pay a taxi which meant we paid twice for transportation back to the airport!!!!</p>

<p>Very clean and professional. A little more than a cab, but worth it.</p>

<p>There was no one there with our name on a sign, nor was there anyone with a Viator sign. We had no clue where our ride was. Finally one of the other transportation providers directed us to Grayline, who accepted our voucher. Cabo airport is always a zoo anyway. I did not appreciate the extra hassle.</p>