Hyatt Vacation Club At Sirena Del Mar

The best things about this place are the staff and the views. Other than that, my stay was extremely unpleasant. I stayed 3 nights and was moved to 3 different rooms to try to resolve the issues but each room was equally bad. Critters in rooms: I had a scorpion, cockroaches, gecko, and beetles. Rooms are not clean: all 3 rooms had soap scum/tooth paste stains. The rooms have not been well maintained: tiles were falling off in the shower, grime on floor boards, doors not functioning properly. Safety: the adjoining room door didn’t lock which felt very unsafe. Also. Some rooms have windows that face a hallway and the windows don’t fully lock which didn’t feel safe. Bed is super hard and uncomfy. You can hear EVERYTHING! It sounded like my neighboring rooms were literally inside my unit. I would not recommend unless they do some major renovations to the rooms.

We have gone every year just my young daughter and me and each time it’s amazing. The people here are beyond amazing and kind. The rooms are comfortable with the best views of the beach and ocean. The amenities are clean. We love going it feels so comfortable and safe and luxurious.

I recently stayed at Hyatt Vacation Club at Sirena del Mar from July 18–25, 2026, and unfortunately this was one of the most disappointing Hyatt stays I have experienced. The biggest issue was roof construction that took place on Tuesday, Wednesday, and Thursday directly above or very near our penthouse. The noise made it impossible to relax or take my normal afternoon nap. I have a heart condition and require a daily rest period for medical reasons. I explained this to the front desk, but each day I was told the construction would either be minimal or would be finished that day. Neither statement proved to be accurate. On Thursday, a manager offered to move us to another room but said he first needed to contact the construction crew because the work should already have been finished. I agreed to wait in my room for an update. He never called or followed up. Unfortunately, the problems didn’t stop there. On Thursday morning, we were preparing breakfast in our villa for a group of ten people when we discovered the oven did not work. Although we were told someone would come “right up,” it took more than 45 minutes for anyone to arrive and approximately two hours before the oven was repaired. Our breakfast was significantly delayed. That same evening, we ordered room service around 5:30 p.m. and were told it would take about 30 minutes. More than two hours later, after checking on the order, we learned the food had been delivered to the wrong room. We finally received our dinner after 7:30 p.m. To the resort’s credit, the room service charges were removed from our folio before we left the property. I appreciated that adjustment, but it did not address the broader issues we experienced during our stay. The property itself has beautiful ocean views, spacious villas, and the potential to be an outstanding resort. Unfortunately, our vacation was overshadowed by three days of construction noise, poor communication, slow maintenance response, room service delays, and a lack of follow-through from management. What disappointed me most was not simply that problems occurred—those can happen anywhere—but how they were handled. Communication was inconsistent, expectations about the construction repeatedly proved inaccurate, promises to follow up were not kept, and the primary issue was never resolved while we were there. I chose Hyatt because I expected a higher standard of service. Guests should be informed in advance when significant construction may affect their stay, particularly when that work is taking place directly above or near their accommodations. When problems do arise, I also expect management to communicate accurately and follow through on what they promise. Sirena del Mar is a beautiful property, which makes this experience especially disappointing. I sincerely hope the resort improves its communication about planned construction and its response when guest concerns arise.

We recently stayed at this Hyatt Vacation Club at Sirena del Mar and this was our very first visit to the region, unfortunately, the experience was extremely disappointing. We have rarely encountered staff as uninterested and unwelcoming as the front desk and bell team. There were no smiles, little effort to accommodate even basic requests, and very little concern for ensuring that guests’ minimum expectations were met. The overall attitude felt indifferent rather than hospitable. The only genuinely friendly person we encountered was Angel at the pool bar, who stood out for his warmth and service. Based on our experience, I would not recommend this property.