Hotel layout was beautiful. The hotel is located across from restaurants. The hotel food is a bit pricey but there are other food options near the hotel. There is also an onsite store and Starbucks. You can easily stay at the vacation club the entire time. The serenity pool was a highlight and it’s an adult pool😀 Room accommodations were good. I would recommend this hotel for a calm getaway.
Amazing architecture. Grand in its vision and beautiful materials. We had a one bedroom which was beautiful and spacious. Daily room and turn down service as well. The scale of the pools was amazing. Beaches in Cabo are not great for swimming. Plenty of water options, weather permitting. Expect resort prices for on-site dining and the market. Javier's food was good but overall very underwhelming and overpriced. Go to the local places and stay away from Javier's. This place is perfect for luxury relaxation!
We love this resort! Beautifull villas, wonderful staff, and amazing pools! It's close enough to outside restaurants to travel off campus if desired and Ubers are easy to get. Our only complaint is that prices are so very high! If you buy at the on-site market you will pay an astronomical amount for everyday needs (eggs, milk, water) If you plan ahead this is a wonderful resort!
The hotel seems nice. Good value for money. However, our experience was ruined from the onset thanks to a rude encounter with the receptionist Andrea. When we got here, we wanted to pay contactless she rudely responded “we don’t do that here”. Then they asked us to make a deposit/hold for incidentals and our card got rejected. We tried to explain that where we are from, our cards work as both credit and debit as credit cards alone are not a really thing like they are in the US. She rudely responded that it was mentioned when we reserved etc. We previously stayed at another hotel where everything went smoothly and we didn’t have any issues with cards and we used the same card that got rejected for the security hold at that hotel. So it was all confusing to us. We tried to explain this but she wasn’t helpful. We asked to speak to the manager who was nice and eventually helped sort out the issue . I understand that each company has their own accounting process. However, the right thing to do is to take the time and patience to explain to the customer to try and find a solution not to be snobby and rude. The whole experience left a sour taste in our mouths and we didn’t even explore the other parts of the hotel. We just wanted to be done with our stay and leave.
This hotel greatly exceeded my expectations. It is so very clean and the staff are wonderful! The rooms are very open and large. We have a balcony with doors that open the whole living room and bedroom to the balcony that overlooks the pool. The staff have been asking every day to clean the room, which is uncommon for timeshare resorts. The pools are beautiful and have fantastic views of the ocean.
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