The driver communicated with us very well. We were met at the closest point. The driver handled our luggage for us. The driver let us wait in a comfortable area while they retrieved the car.
Excellent service. Very responsive and flexible. We were a large group with a lot of luggage and he handled it all expertly.
Very comfortable and a good way to travel to other countries. Very helpful staff they helped with our enquirues
Our driver was prompt, courteous and went out of his way to make sure we made it to our hotel from the train station even though there were numerous road closures and heavy traffic. Great driver.
Paco, our driver, was waiting for us when we exited the train arrival area. He helped to wheel our luggage through the terminal, but because he was parked in the garage, it was a long walk. Not good for the elderly.
Lessio is a very kind and patient driver! We were late and yet he waited for us till we arrive! The ride was smooth and comfortable!
Hassle free, waiting for us as soon as we arrived. Highly recommend if you don’t want to deal with lots of luggage.
I was worried not being there before and try to find meeting place at the piano (there are several) but the driver was at the Eurostar exit waiting.
Io wish not to elaborate thos the extyenbt that 7y old one the of the vacations I liked the ride and that is its domakeoion yujro'pa oewp-sjmamkfjnm klsdolfgoijtypoanmm loma;p mmwe;rtjmrkrm
Things were so smooth with Carlos Really took care of us Thanks you so much for everything I appreciate it
Our train got delayed for 2 hours and the driver waited for us until 11:30 pm. We felt bad for the driver to wait for so long
Picked us up on time. Friendly driver. Safe driver. Spacious vehicle. Thank you for driving us. Wooo!
Picked us up on time and got us to our location in plenty of time to catch our train. Great service and friendly and helpful.
Our driver was on time and clearly visible in the crowd. He was very helpful with the luggage and negotiated the traffic very smoothly. A great experience.
There was lack of communication with our pick up time. It's confusing because our pick up time was not listed anywhere on the reservation and when I inquired about the pick up time it was too late to get an answer. They showed up 3.5 hours before our departure time to the train station that was a 20 minute drive. I have never gone to a train station that early. 60 minutes would have been fine. We were not refunded as the driver had been dispatched and was waiting in the lobby. I had to send him away because we were not ready and we ended up taking a cab, which I wish we had just done in the first place because it would have been cheaper. I do use Viator for a lot of bookings and really like the service. In the futue I might skip thee car service and just stick with tours.
I have used Viotor all the time, this particular time the driver was parked a block and a half away from the station, he didn't not want to leave his vehicle. We had to drag all our suitcases and walk all the way to where he was parked. It was the worst.
Driver greeted us and Viator got us from point A-B again without any issues. Thanks! The only issue may be cost. High compared to alternative options.
Our first time to London and our driver was very kind and helpful. The vehicle was clean and comfortable.
I was supposed to be picked up at 1230. I had to call more than 5 times to find out where the driver was and was given one different excuse after another on why he wasn’t there. The driver finally showed up 55 minutes after the scheduled pick up time. Absolutely would NOT recommend using this company. I asked if they could just cancel and refund me so I could find alternate arrangements to which they refused. For the price to be kept waiting a hour was not acceptable and no attempts to make amendment were offered. Other drivers were there to pick up their customers on time so I would say it wasn’t an issue that prevented someone from making it on time but more incompetence on the driver/company. I have used pick up services numerous times and have never been kept waiting this long so very disappointed.
Our ride to St Pancras station was great! The driver was punctual and friendly. Got us to the station in great time.
I send couple of message to my driver and they continue insisting they I need to pay a xtra amount when I’m being using Viator for so many years and I pre pay all my transfer no problem but this time they didn’t show up to pick me up we were waiting for half a hour my husband have back pain problems can’t be waiting standing up for to long so we took a taxi and I pay $145 pound I need a full refund for this transfer and all the inconvenience
Our driver was early , courteous, gave us a historic tour while driving to the airport and is an excellent driver!!
Safe reliable and makes your trip to another country much less stressful. Highly recommend doing this extra perk!
No Show!! DO NOT USE!! We traveled on Eurostar which was over an hour late. I called Viator and informed them that we would be late and could they please accommodate our late arrival. When we arrived, no one there (although they said they were there) and we had to get taxis to our location. We had seven ladies in our group and NO ONE saw a sign or a driver as requested. Now, we can not get any kind of refund because the drivers said they were there! I see many people are giving Viator Shuttle Service very low ratings. Listen to us.
We had booked two shuttles, one to take a few ladies to hotel with luggage and the other shuttle to take the rest of our party of seven to the Changing of the Guard. Our Eurostar train was delayed by an hour and 20 minutes. I contacted Viator by phone to notify of delay. I was told they would try and have them wait. When we arrived, no sign was there to let us know they were there. We then had to ride in two taxis to get to our destinations. This was an added cost for our trip. I was later told the two drivers were there but none of our group of seven saw them.
No one showed up for my client. My client ended up getting a taxi. This transfer was scheduled well in advance, emails to confirm, etc. The day of pickup, no driver. I can only give one star.
The driver was so great. Got greeted instantly with a sign with my name and helped with our luggage to car and made the drive very easy. Would definitely use again and recommend.
My Eurostar train from Paris to London was 45 minutes late. I called before boarding and told the driver that my train was late. He said it would be no problem and he would keep an eye on arrival times for my train. When I arrived, I was told I had to pay an extra 60 pounds on top of the original cost. I wish they would have told me that when I called. I ended up getting an Uber for a much cheaper cost than the 60 pounds extra fee
Driver was late and I am not sure where he is under the operator call me. I have to go back in the station to find the driver and about to take a taxi instead.
Right on time. The mini bus we use is exactly what we need as a big family of 12 traveling together. We got to the St Pancras station right on time. The driver is very helpful. We will recommend this transfer.
Carlos super requested , attentive And the agency gave full assistance in everything by responding to questions quickly and modifying schedules when necessary
Monday through Friday 9 am to 7 pm EST
Reach us by phone
Reach us by email