Wonderful experience. Driver was waiting for us the moment we exited customs. Walk to the van was short. Van was clean, comfortable and ride was smooth. Would book again.
Slight confusion about meeting point as the designated store/spot has closed down, but I found my driver without too much drama. Joel was an excellent driver: spotless car, highly professional, and efficient.
Reliable. I initially missed the spot but got found
I would highly recommend this company for a transfer from the airport to your hotel. Our driver was texting with me as soon as we landed to let me know that he was there and where to meet him. He was easy to locate and he helped us load up our suitcase and off we went to London, Our driver was very friendly and the vehicle was clean and comfortable.
Our driver met us in the area we were told to wait after we arrived and collected our luggage. She was very knowledgeable of the London streets and took us to our hotel near Victoria Station with no issues. We were picked us several days later at our hotel, to cruise from Dover and we had the same driver, which was nice.
Our driver arrived right on time, loaded our luggage, and off we went. He was a very safe driver to Southampton Cruise Port.
The driver was on time, professional, helpful with our baggage, and quite efficient. The experience was satisfactory and exactly as advertised. I would select this service again.
Our driver was great and waited for us to get coffee after flying all night. I regret that we had no English Pounds to tip him.
Driver was on time and assisted with our luggage. He was professional and friendly and an excellent driver
The driver was fantastic. Professional, efficient, puncturial and best of all friendly and helpfull. Gave great recommentions for things to see and do, and while driving to the hotel, pointed out great sites with historical background. Would definitely recommend this service. I used this type of service many times, but this is one of the best I've experienced.
We had airport assistance as one person needed help. As a result of being last off plane we were late getting through customs and collecting our bags. Our driver Sabrina was great, messaged us to say where to meet and waited for us to get there. Helpful with pushing the wheelchair. Highly impressed with service. Excellent driver too.
Got picked up at the airport promptly and whisked away to our hotel. Very personable young man who explained about the city as we drove along.
Great way to get to our hotel after a long flight. Ride was comfortable. Highly recommend this service.
Travel time from airport to Central London 1:30 mins much longer than expected. Driver did point out points of interest along the way.
Excellent! The driver was in touch through What’s App, Very helpful, gave tips. Made our transfer enjoyable!
The driver was very professional and courteous. He was waiting for us at the indicated meeting point and took charge of our luggage. During the 45-minute ride, we engaged him in conversation and thoroughly enjoyed the experience.
Dushi, our driver, was attentive and communicated traffic before pick up @ Park Plaza, London Westminster. Viator is wonderful and easy app to use! We will continue using Viator!
I booked the transfers for my group of 45 passengers. My tour leader had a hard time finding the person that was suppose to meet tyhem. She looked for her name( Erlinda Sanchez) where the meeting plase wqas but did not find anyone, She asked help from a security guide at the airport to find their transfer ride., The instruction of where to find the driver was not clear so they waited until Erlinda found the ride. It was not a good experience for the group. for your next group please email specific instructions on where and how to get to the driver or guide. Regards, Mellie Garcia Travelhub Manager
I spent 20 minutes looking for the driver. I found him because my friend called me and told me that she saw him walking around. Besides that, the experience was good.
They were very nice and understanding. I went to the wrong spot and they waited for me. I would use them again.
The driver was difficult to find at the pickup point then they did not say two words during the drive.
We were delayed over an hour getting off the plane as we had to wait for special transportation for my disabled husband. This was an excessively long time. We have never waited more than 15 minutes on prior flights. We did not have cell service during this wait. Our service to transport us and four friends into London left us due to this delay so we had to pay additional for new transportation. Very frustrating.
Driver was great! Traffic was terrible so felt bad for him! Super service from him!! Loaded all our luggage, and there was a lot! Excellent service!!!
Our flight was 2 hours late - so I guess it was understandable there was no one there to meet us - but it was frustrating to pay for a ride we couldn’t take and then pay for a taxi. We would never do it again - the little bit you save to book ahead is it worth the double cost when your flight is delayed - which happens all the time now. (The same thing happened to the rest of our party who came the day before!)
Pedro was a great driver and delivery versed us safely to our apartment in Earls Court even though it took him an hour to do so. He chatted about his life in London and how he has an interest in countries across the globe. He was a great influence and caring man in a very busy city. His driving was excellent and loved the route he took seeing familiar sites along the way. He was one of the best drivers we’ve experienced in our travels.
Courtesy drive, knows the streets of London, arrived safely. Thank you Pollyanna! Highly recommend Viator!
Our driver was great. He told us about the areas we drove through. He shared personal information. The drive was over an hour but felt a lot less. The car was clean and driver was clean cut and dressed very nice. He took pride in his job.
After a long flight from the West Coast we were tired and exhausted. The pick up service was fantastic and very professional.
This was a simple hassle free way to get from airport to hotel in London city. Hardest part was finding my driver after collecting luggage. A little more direction about meet point - to the far right after exiting luggage claim - would have been helpful. Once we found Mario, it could not have been easier!
Our driver was incredibly helpful getting us and our luggage to the car and on to our hotel. As this was our first visit to London he took time to point out landmarks on the trip to our hotel. He was especially accommodating and helpful with som mobility issues we have.
On-time pick up, friendly driver. Good conversation with him as well. Gave us good suggestions for dining and sights.
Our driver gave us excellent service and took an interest in this being our first time in London. Suggested sights to see and one we shouldn't spend a lot of time on. I wish there was a way to tip through the app. It's difficult to do when coming in from another country.
Daniel was an outstanding driver, communicated well while we were getting our bags and offered us some great advice on our trip. Would definitely would use again
Our driver Carlos was super helpful and kind. On time! Highly recommend it. The car was clean. I would definitely use this service again.
Derm was our driver and we was wonderful. He kept us apprised of his arrival time. He was very friendly and helpful. Would definitely love to ride with him again.
Shocking DO NOT use them. We booked an airport transfer with them. Our luggage was delayed but we were in communication with their driver, we were told that we would have to pay an additional £40 which we reluctantly agreed to. We asked the driver to wait. ten minutes later we are in the arrival hall …. No driver, no response to phone calls to either him or the emergency numbers … left stranded. Contacted Viator ….. driver said we told him to go, meantime I have the WhatsApp conversation that the driver read, asking him to wait. Disgusting service and an awful introduction to London.
We were very happy with our transport from the Heathrow Airport to our hotel in Central London. Our driver, Daniel, was very knowledgeable of the area. He pointed out several key or historical buildings during the drive. We traveled with 6 adults and our luggage and the vehicle was able to accommodate us comfortably. I would use the service again when in London.
Anna was there as expected, even though we were delayed by 90 minutes - very professional and explained areas we were traveling thru. Pleasant and enjoyable driver and trip
The driver was awesome. We had 7 gals and a wheel chair and 14 suitcases. He was so gracious and polite
Driver was on time and took us directly to our hotel. Very pleased with this service. Sorry this is all I have to say
Our driver was there as we walked out of Arrivals,, took us efficiently through the heavy downtown traffic of a Bank Holiday and deposited us in front of our hotel in Coventry Gardens.
Our driver waited for us right as we exited the terminal and was clearly marked. He was so enjoyable and the process was very easy
great service our group was successfully picked up at the airport after a delay! we will be contacting you guys again. thank you
Patrick our driver was great. He was patient with all of our fatigued and sleepless travelers as we made our way to putt hotel! Thanks Patrick. We’d like hi on our return flight on Weds 5/22
Nilson was my driver from Heathrow to my London hotel. He was on-time, professional, courteous and, most importantly, he was a very good driver. I will use this service again.
Gregory was excellent, he texted us and kept us informed on the pick-up location and was very friendly and helpful
Dermot our driver was awesome and very helpful. he went out of his way to make sure we knew where to go to meet him and managed to pack our luggage in and get us to our hotel. I will definitely use this service again
The driver arrived late at 1:20 pm in London near Boots. I called at 1:05 that we didn't see our driver holding a sign. There was a sitting area in front of Boot's and I said I have red hair and would sit. No sign, the driver said "I am taking a chance, are you Grace Marie". He was well dressed. What wasn't acceptable was 3x we got off elevator into parking garage. He could not find the car. He then went by himself to next level and we went 4th trip to car. He was pleasant, but not worth what we paid over $125 plus tip. I would like to request half compensation back for London trip. We get near hotel and he asks "Can I go down this way?" implying to get in front of hotel. He was catering way as we saw other taxis pull up today. We walked a short distance to entrance to hotel. He needs more training. Again pleasant driver. We. hope our Paris trip is better as we are 65 Seniors. It is very cold in London 30°F and windy and this was so inconvenient after flying 2 planes over 13 hours. TY.
Pedro, was a great driver. He made contact and accommodated a full load of passengers and their bags. Very happy with the trip.
The driver was right at the exit gate to meet us and he was able to adjust the route as needed to get us to the hotel as quickly as possible. Great service
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