We have used other transfer companies over the years. This is the first one who was waiting for us at the collection point. EVERY SINGLE other one we had to call because they did not show up. Go with ihis service. You will glad you did.
Very friendly, on time, and easy to find. Driver was courteous and we arrived at our hotel in plenty of time to start our tour. Great experience.
Driver was at airport waiting on me when I landed . Clean vehicle very knowledgeable and informative friendly service recommended great places to enjoy while I was out of town
To begin with, I really don’t give the lowest rating until it is really needed and after given the service some consideration. But with this airport transfer experience must I say was really a bad experience not to mention that I brought my children for the first time to visit and spent Christmas in London. Communication, I will give 4 stars to be fair! They responded quickly and must given a benefit of the doubt that they communicated the informations to their drivers! Arriving in London last December 21 was pleasant and on time but the driver was late and really first impression true that meet and greet with our name was not professionally done! Worst was he was talking about TIP the moment he saw us and frankly speaking, did not helped us carry and properly directed. And to make things worst, he found our place to stay and I’m expecting to be dropped off in front of the hotel but HE PARKED ACROSSED THE STREET AND HE LET US CROSSED THE BUST STREES AND LITERALLY PUSHING OUR BIG AND SMALL SUITCASES 😠 and to think that I have a 12 years old daughter. NOT ACCEPTABLE AT ALL!
Great drivers and service. Very punctual, professional and safe. very helpful with our bags and very friendly with our questions. Will definitely use them again.
Our driver was such a great guy. He was safe on the crazy London roads and was very helpful. He gave us loads of suggestions of things to do during our stay and helped us get there after getting us to our hotel. I would definitely book an airport transfer through Viator again.
Upon arrival, our driver was not at the designated meeting spot. Very frustrating following a long flight.
Great customer service, quick response over the phone, and the driver was phenomenal. Overall couldn't be happier with the experience
Great driver. He described lots of things as we passed. He Made the trip great and exciting to be in London. He went even called a friend when we asked about getting from our hotel to the Tottenham stadium .
I’m giving one star because from Heathrow Airport to my hotel was fine although we couldn’t find our driver at Heathrow for a few minutes. I’m giving a poor rating mainly because I can’t find any details about my return trip. I don’t remember what time I asked to be picked up at our hotel to return to Heathrow and when I press on the information in the app, it says “Completed “ for the trip. But it’s supposed to be roundtrip!!!! I tried “sending a message” through the Viator app to the tour operator but nobody has answered my question and it’s been 2 days since I sent it. So then we tried calling Viator and we were on hold for 20 minutes and finally gave up. I am very annoyed and this is unacceptable.
Arrived in LHR the other day. I'm talking 85°. No air con in the car! Took him 2 1/2 hours to get to the hotel. I swear he took the slowest, most congested route possible. This is a r/t transfer. On June 18 we have a 5:30 pick up. We were down at the front entrance to the hotel at 5:00. 5:30 came and went. Called the emergency number and was told first that the driver was out front. When I said I was at the front and there is no car, she says he was there at 5. Then I say I was down at 5. She claims she called the driver and he said he would be there in 5-10 minutes. 10 minutes go by, I call again and she says she doesn't understand. I told her I want a refund and I will get a cab to the tune of £130 but the driver got us there in under an hour. Now the company is denying my claim and Viator is useless. Steer clear of this car service!
Thank you so very much to this company who was so much help to my clients! Their flights changed twice and you were very gracious about rolling with the changes!
Very confusing pick up at Gatwick. Written directions from viator all wrong. Not drivers fault . Not trusting of our pickup on return after waiting 2 hrs in arrivals hall where we were told to wait. No compensation offered for our inconvenience
My driver was so good. I never felt concerned about my safety and she was great at getting around, knowing where I needed to be and how long it would take to get there. She also pointed things out on the way into London as I told her I'd never been there before and wanted to know what things were. She was also friendly which a big plus in a city where I knew no one.
I chose not to fumble with my bags on the tube or the bus during rush hour & they definitely made my transition to the hotel easier. It was nice to have an easy to find driver with a sign rather than hunting for the right uber although the appearance of the 1st car & driver might as well have been an uber, but the car was clean & he was very polite, most importantly got me to the hotel & the driving itself was safe. He did drop me off on the street behind rather than go around to drop me at the door. Maybe I took to long to come out & he had another pick up? The return driver was the total opposite - He Picked me up at the front door, nice car, nice suit, a safe driver and also polite. There confirmation emails were a little confusing but easy to dbl check on. So ultimately a good choice.
That the driver left us at the airport because we were delayed getting off the plane and taking extra time to get our checked bags. Someone called and I told her that we was getting our bags to have the driver wait although by the time we got out of the baggage claim our driver was gone. This caused us to miss out dinner cruise that evening. I must say other than the return trip to the airport the driver being late picking us up the driver was very nice. I would never book a private transfer with this company again.
On time even thought flight was delayed in u.s. Kept in touch Way Better than carrying luggage on the tube/train which is cheaper
It’s was nice. Car was big and clean. Friendly driver. Car was comfortable. Driver was easy to find and communicated with us.
I booked a round trip from airport to hotel I payed 230.00 both ways for 2 people and the driver was 45 min late and we had to wait at the airport. When he arrived he said that it was going to be an extra 60.00 to take you to your hotel because he had to pay a toll to get into London city center. And he did not take credit cards only cash so we went to the ATM and got cash. We did not see a toll the hole way to hotel. Then the company emailed me and said that I owed them 60.00 I told them that I payed the driver cash and you will have to get with them. I have always used victor and never have any issues.
We had a great trip with a friendly driver. He was on time and offered history and advice for our London vacation.
Getting to the hotel it was fine there were no issues. I have nothing more to say about this. It was fine.
Was able to call customer service and they helped direct me where to meet diver at the arrival terminal and made order out of the terminal chaos fir us
Paid for, but didn’t get to use any of the purchase. Airlines delay caused us to miss the first transport (acceptable), but the company showed up an hour earlier without notice and then cancelled our ride. They did not refund the very expensive transport. The Viator contractor is called Travel Inn. I would advise to NOT use this service! Viator not Travel Inn would help me book a replacement ride! Unacceptable service.
Very convenient and the driver was kind and understanding person. I strongly urge you take this ride.
This was a 'simple' private transfer from airport to hotel - booked and paid for far in advance. The driver was not in the arrival hall as planned. Instead, 10 minutes later, had to follow up with Viator to find out that the driver was 10 minutes away. In fact it was another 15 minutes - no apology, wrong size car despite clear instructions. There were many other professional drivers there on time and ready. Simply not good enough. Return transfer was worse requiring cancellation in order to get to the airport on time. Again, very late, wrong size car.
Paid $224 for a round trip from Heathrow to East London,, then was emailed before I left the departing airport that I would have pay 80 pounds more. I went ahead and paid it. When I got to Heathrow at 12 noon, there was no driver. I had to call the local office who said I did not pay and I said I had email confirmation. Once they saw the email confirmation they said they would send someone to pick me up. Once I met the person from Viator which was two hours they got an Uber for me which cost 36 pounds. I felt I was ripped off and over paid for the trip.
Pick up was a bit shaky company left because our flight to UK was delayed. You would have think that they would check with airline, I mean that’s why they ask for our flight # and airline. However all worked out they came back to pick up me and my family. Going back to airport from hotel was flawless. On time pick up at 5am as scheduled!
I was on an international flight and it ended up being 1.5 hours late and then delayed by 1.4 more hours once it landed waiting for a gate. The driver did not even call me until 1:33 a.m. and then left the airport even though I called back at 1:41 a.m. after customs. Got a rude operator and they said they were charging me anyway ?
This was just transportation from airport to the place where we are staying. The driver was at the designated pickup location. Very courteous and efficient service. Thanks
This is by far the worst service we have had in Viator… beware of this merchants service. Driver was late in picking us up, appeared very untidy and didn’t speak English. Roads were closed in the city when we arrived so he dropped us off in the middle of nowhere, told us to walk to our hotel. He has us speak to his supervisor who also was very rude to us. No apologies whatsoever or any offer to assist us with our luggage even to get us to a safe area. We were with my 80 year old mom, we had 3 large suitcases and 3 small ones, imagine us hauling all of these in the middle of the brick roads in London. It took us an hour to get to our hotel… by that time we were so exhausted and frustrated. What a horrible customer service. Viator you should screen your merchants and remove this company!!!
The driver was not there when I arrived. I had to call the dispatcher twice, then wait for 15 minutes before the driver arrived. When he arrived, I was shocked to see that it was a blue Toyota Prius, instead of a nicer car, which was my expectation based on the cost. This was essentially an overpriced Uber / Lyft.
On time , very profesional, driver was engaging which made the ride very enjoyable. The car was clean and spacious. The driver offer extra help to get me in my hotel and in the airport given I had many suitcases. Def. Good experience. Perhaps one suggestion will be to contact the client 12-24 h in advanced.
Driver helped lady with mobility issues and a lot of luggage. Trip from Heathrow to hotel was very nice and safe.
The driver was over an hour late to Gatwick, which caused us to miss our lunch irreplaceable reservation at a coveted restaurant. Also, the driver had the wrong address and took us to two incorrect hotels before arriving at correct Park Lane accommodations.
St.Paul‘s Cathedral, Camden Market, Kensington Gardens, Portobello Road, Soho, China Town, all about London…
Our driver didn’t show up and when I called, the transportation company said they didn’t receive the order. We had to take a taxi instead.
We had joe on our trip from the airport to our hotel and Carlos to the airport… what an amazing, kind, friendly and easy service! We worked with them to also take our Covid tests upon arrival, and joe was so patient and helpful. During the drive, they both pointed out famous sites, discussed living in the area and told us of some places to visit. I really couldn’t have imagined a better trip. Would certainly use them again!
Driver was late picking us up at the airport ( almost 1 hour late). Once he arrived, the transfer was fine. The driver picking us up from the hotel was 45 minutes late. He said he overslept. We will not use this service again.
There has been no communication whatsoever about the process. My flight was on time - and I couldn't find the driver with my name. I waited for 30 min and he was nowhere to be found in the arrivals area. Also, the phone number provided in contacts kept sending me to voicemail. I ended taking a taxi to my hotel. I will not use this service again.
The driver was where we were told he would be and when he was supposed to be. He gave interesting commentary on the way to the hotel.
We utilized 'London Travel In' for our airport transfers between LHR and our Hyde Park Hotel. The driver was waiting for us upon arrival, asked us if we needed any assistance or we had any questions since we were 'first timers' in London. He was very helpful. On the date of departure, we called their customer service line and requested if the driver could come earlier than requested. They were very accommodating and again we had a pleasant drive back to LHR. Definitely recommend and would use them again if travelling back to London.
He was very knowledgeable about the city and easy to find at the airport. Highly recommend for anyone!
On time excellent service from airport to hotel and hotel to airport. Smooth and comfortable Ride. Very satisfied with the service. I definitely recommend to my friends and family
Excellent service, on time, pleasant individuals. Very helpful with plenty of information about London and surrounding areas
This was a good transportation on London. They picked us up from the airport a little late but they were pretty much on time from the hotel. I recommend this Transportation
Our driver wasxwaiting at Heathrow when we arrived from Australia which was great as and made the journey to our hotel in Kensington much more comfortable. My only problem was contacting them to confirm our return journey some five weeks later, however after search the internet I found a phone number and confirmation was made. For some reason the number I had in my paperwork did not work. Driver arrived early at our hotel in Kensington and we had a quick trip to the airpot. Arrived in August and return 5 weeks later in September.
Do not hesitate to book this company for your transfers. Very clean, large vans with excellent polite drivers. I hope to use them in my future travels.
Very good service; drivers were friendly; handled bags efficiently. At Heathrow a bit chaotic as many people in Arrival Lounge - took while to find driver. Recommend you have phone number to call when in London (UK) to call service to verify and find information.
to eliminate any hassle we purchase Private Round Trip from London Heathrow Airport to a hotel and back. Excellent service! The driver met us at airport. on a way back the driver called us to notify about his arrival. everything was on time and for the price of the Uber, may be even cheaper.
Review of London Airports: Shared Transfer to London Hotels: The booking number : GYG76998512 - We were not so sutisfied. Arriving to the airport we could not find the driver. At the information desk were very helpful people, they were calling several times different telephone numbers. At the and - after minimum one hour delay - the driver appeared and delivered us to the hotel. T he return way - (from Queens Park Hotel to the airport was rather good, although tte driver was not too polite. He came in time.
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