Private London Departure Transfer - Hotel / Accommodation To Airport

On time & friendly . Was able To reconfirm prior to departing to ensure pick up time and ride to airport .

It was exceptional, driver was right there, courteous, helpful and made a very pleasant ride to airport

The ride was great but the driver was even greater. Ahmed provided us a history and detailed background of the sites we were seeing along our way. Great way to end our trip.

Driver was excellent & very helpful. He was on time, courteous & gave us good advice on how to navigate Heathrow airport

The driver was prompt; he was at our pickup location exactly on time. He was helpful and courteous, and his driving was excellent! The car was very clean and comfortable.

Driver arrived early, clean vehicle, safe driving, pleasant conversation. Loaded luggage and unloaded luggage.

The transportation experience was great. The driver was on time to pick us up and we made it to the airport with time to spare due to the light traffic that morning.

We had a scheduled 4 am pickup. Two days before I sent specific details about the street corner we could be picked up from since our Airbnb was on a pedestrian only street. I also gave them my email and WhatsApp for communication since I do not turn on my phone while traveling internationally. The company confirmed and said they would make sure my driver was sent this information. When we were finally picked up about 0415 the driver was in huff that he did not know where we were. He finally parked and walked 50 feet to find us, saying the other road was closed; when we had seen a truck earlier on the street and had been dropped off at that corner. I never received any communication. It all worked out, but we did not need the negative attitude from the driver.

Our female driver was great. She was punctual for pickup at our hotel and her van was spotless. Along the way to the airport, she pointed out some interesting sights and she shared some personal stories about her leaving Brazil and the many years she has spent in London. I would definitely recommend Viator for your transportation needs.

Our transfer was great. Driver was very nice and punctual. The vehicle was immaculately clean and comfortable. I know London traffic is horrible, but we had to leave 3 1/2 hours before our flight at 3 am for a 6:20 departure. There was nothing open at the airport, including the airlines.

Our driver showed up on time and was very pleasant. She came into our hotel lobby and assisted with some of the bags, and assisted us in and out of the vehicle. We arrived at the airport 3 hours before our flight as promised.

Great drivers who know the roads especially during commute hours; personable, senior friendly, on time; make traveling solo easy and comfortable.

Driver was on time and very professional. Instructions were very clear which made for a stress free experience.

They adjusted time because of strike to make sure we got.to airport in plenty of time Driver was earlyand workedout perfectly.

Communication was difficult but driver arrived on time, drove safely and got us to Heathrow in plenty of time.

They canceled the transportation just hours before they were supposed to pick us up. I had rented the largest van possible for two people and 5 pieces of luggage. The message said I had too many bags for only two people and they refused to transport us and told me to find a different alternative. I ordered an Uber that came no problem for half the price! I need a refund of this immediately and compensation for the inconvenience and panic that it caused at 5 AM on the morning I’m leaving trying to get to the airport.

A great ride. The Driver was very nice. When we got to the Airport he told me to stay in the car where it was warm and he got a cart and put my luggage on it and then he pushed it inside. Very polite and helpful.

It was very easy to arrange, communicate, and confirm my hotel to airport transfer using the mobile app and web links. The driver arrived early, was personable and was reliable in getting us to the airport with no delays. This was our 4th private transfer with Viator and we plan to continue to use this service.

Driver was nice and safe. They were 15 minutes late. It wasn’t a problem because we had plenty of time. Just unprofessional

Pick up location was never confirmed. We waited at location the hotel told us. No pick arrived. Our drop off had similar problems. I fo on location was vague. We didn’t know Boots Pharmacy was in arrivals hall or that was where we should be. Taxi was cheaper and had no pick up issues. We ade glad that we had a 2 hour delay.

I really wanted to give it a 5 star, but the inconvenience of communication took out one star. I would suggest that the company communicate with customers with some apps such as WhatsApp, which is instant and efficient, especially for the driver. Everything went well although the company communicated with me with emails through Viator. The day I used the service I wanted to let the driver know that I was ready, he/she could come anytime. I could only leave a message via Viator. The company replied quickly saying that I could call if it was an emergency. It would be an international call for me. It’s not an emergency, so I can’t let the driver know I am ready. Although the company called the hotel to let me know their driver was coming, I felt that I didn’t know what was going on. The other company I used was pretty good. When I arrived, I already received a message from the driver telling me she was waiting in her car and she would come pick me up once I let her know I was in the arrival area. It made me feel relaxed. Other than that, our driver did an excellent job. He sent us to the airport within one hour, which was earlier than expected. We had extra time browsing around before the flight.

The driver was professional and on time for our 3:40 AM pick up. He was helpful with bags and comfort of passengers during the ride. He got us to the airport quickly. Would use again.

Our driver arrived for pickup a few minutes early and was very professional and personable. He explained different areas of the city as we drove through and answered any questions we had. He ran to retrieve a trolley for our luggage upon arrival at Heathrow. Our booking process and contact with the office was perfect. I would absolutely book this again.

Our driver was so personable. I loved that she called to see if we could leave earlier than original time. It made for getting to our flight on time in Gatwick. Our drive showed us the countryside on our way to the airport and explained things to us.

AVOID AT ALL COSTS! It was extremely difficult to contact this vendor to change the time for pickup after our flight got delayed several hours. I tried emailing, which was the shared method for contact, but that is apparently a 48 hour turnaround, which didn’t help at all. Then I tried calling the number provided in the auto response, and couldn’t get anyone. Eventually, the hotel was able to get through for me that morning. The man I spoke to was very NOT understanding and said that the car was already “on the way,” 5 hours in advance of my pickup time. When I said that didn’t make sense, and I just wanted to push the pickup a few hours because of sn airline delay, he said that he couldn’t accommodate. So I requested to cancel it, and he said, “you’d really cancel over an hour or two?” And I said yes. So he said fine and hung up. When I tried to get a refund from Viator for the service that he had verbally agreed to cancel, he apparently lied to them about what time my original pickup was and that I wasn’t ready to go at the new time, so they said they couldn’t process a refund. THERE WAS NEVER ANY PICKUP. Just a huge scam all around, and I don’t think I’ll continue being a viator customer with vendors like this. I can’t trust that they properly vet them. Just book a taxi at a flat rate and it will be infinitely less frustrating, less time consuming, and cheaper. This sucked.

Easy booking, easy pick up, and easy drop off at airport. Driver was great and made everything easy!

Our first experience from LHR to our hotel was a fail. (See separate review). This trip was perfect. Driver arrived early. Was superb. Very informative and helpful with our (very heavy) bags.

It all started when we followed your direction when we checked in with the concierge and waited by the concierge desk. the driver checked with reception (NOT your direction). When he started driving he was so busy looking at tiktok on his phone that he caught us in a small traffic jam. He never once asked us if we wanted air conditioning or the windows open. He turned the radio on to his station and spent almost the entire trip on the phone. These are not the actions of a PROFESSIONAL driver.

Poor experience. Driver was an hour early for puck up without prior notification. We realised during the trip that he already had another return fare. Was continually texting during the drive which caused him to veer across the road- unsafe. To top it off we were dropped off at the arrivals pick up point and we had to fend for ourselves from there. The first time in many similar drop off's this has happened. Will use a taxi in future.

Great transfer service. Driver picked us up at the hotel on time and took us to the airport. Driver was very friendly.

On time, polite. Did feel like communicating through the app could’ve been better. I couldn’t text or WhatsApp the other number. But still will recommend and use again.

The ride to the airport was most enjoyable. The driver arrived exactly on time and we had great conversation throughout the trip. He checked on my flight status when we arrived and gave me a souvenir magnet as a remembrance of my trip. One of the best trips by a car service that I have had!

Reporting before time and very courteous drivers. Arranging luggage and on arrival assisting fr luggage trollies. I have excellent experience of their services.5

Punctuality and communication were amazing made the experience of getting to the airport hassle free

Pickup was a little early (much better than late!) but no problem. Ride was very clean and comfortable. Overall, a great experience.

Driver was early and friendly. Got us to Standtead in plenty of time. Much easier than dragging luggage on public transport!

Our driver, Fernandez, was great. He arrived on time and was very personable, professional and courteous. I wish we had known about him sooner so that we could have asked him to drive us to more places in London in addition to back to the airport. This drive was a great way to end our trip!

Our transfer driver was punctual and a very pleasant person. He made the ride enjoyable and was also a careful driver. Good experience!

Great transport for family of 4 from central London to airport. Driver was a few minutes early (which was nice), polite, and got us to the airport in plenty of time. thank you.

I don’t believe there was a memorable moment from this experience unless you call the disappointing moments memorable. Both transfers provided us with cars that did not fit us and our luggage. We were cramped into the car with a full-sized piece of luggage…both times! We alerted Viator of the problem we had with the transfer from the Airport, but there was still a problem for the transfer back. It seems that Viator doesn’t really know what their operators are doing. I don’t think I would recommend Viator to anyone.

On June 6th, we had a transfer from our Londod hotel to Gatwick airport. We were picked up on time at 11:00 am from the Tavistock Hotel in London. However, the driver, instead of using the freeway, used the side streets of London to get to Gatwick. We had to weave through all the city traffic for about one and a half hours before we can get to Gatwick. The drive was a stressful and harrowing experience. The driver (a Portugese as he identified himself), said that the distance was shorter. The tour operator is identified in Invoice as Airtport Transfers.

Great experience all around . Easy to change pickup time and easy to get ahold of tour operator. Driver showed up as scheduled and was very nice .

Driver a few minutes early. Professional, friendly, skillful driver. Couldn't ask for more than that.

Our driver met us outside the front door of our hotel, put our suitcases in the trunk for us, and off we went. I booked this return trip back to the airport because the trip from the airport was so smooth. I know this experience gets mixed reviews, so I'm guessing people have had trouble with some of the vendors Viator used in the past. I did have to pay an extra 35£ for the ride to the hotel on arrival, but did not have to pay that on the return.

On time, clean and very informative driver.. Excellent all round service and would recommend to any travelers.

Our driver was on time for a very early pickup and got the four of us and a not unsubstantial pile of luggage to Gatwick with time to spare. Fast, courteous and efficient service.

The service contacted us early that morning to alert us of a marathon in our area and suggested an earlier pickup. Our driver, Anthony Fernandez was a delight and got us to the airport well in time. The shuttle was comfortable and spacey for our group.

Driver was right on time and had us to the airport in a timely manner. Could not have been a better experience !!

We had an exceptional driver- "Ahmed" he was punctual, updated us on time to the Airport; Safety, comfort, and time were his priority. on the way, he gave us a history of London and made 60 minutes seem like 20 minutes. He made the trip fun and interactive, he gave us pointers about shopping in the Airport-duty free stuff. We couldn't resist buying souvenirs after clearing security