Private London Arrival Transfer - St. Pancras Eurostar Station To Accommodation

This was a fantastic driver on time, helpful, courteous, friendly and very informative. We got a mini tour on the way to out hotel. He also helped us with getting into our hotel. What can I say "fantastic"!

Super convenient. Easy to find at train station and Friendly driver pointed out items of interest along the way to our accommodation

Company sent replacement cars since original driver was going to be late. They were great. Would use them again.

Our driver was easy to find upon arrival. He navigated us through the station and to our hotel without issue.

Highly recommended. Very efficient. They were exactly where they said they’ll be when we arrived and got us to our hotel with no problem at all.

Our driver gave us a tour as he brought us to our hotel. Knowledgeable of the area. I would recommend.

Our driver was over an hour late picking us up. They really should have offered at least a partial refund but we only received an apology. This train station is extremely busy with little seating. We were very tired and had to stand up for over an hour waiting to be picked up. We could have been at our hotel via taxi a lot sooner but only waited for the driver since we prepaid.

No show by the driver, on arrival when We arrived I checked my phone and a text was sent earlier inquiring time in and train no. This info was given on my booking and the confirmation came back so I assumed all good. I have used VisTor for my whole trip and this was my first problem. I believe I should be refunded the cost, as no driver was sent because it was not confirmed.

Arrived at St Pancras Eurostar station on time 1130am on June 25, 2022 (Sat). The driver was not their in the dept arrival area. Waited till 1220pm . Had to even asked police for help. This company is like what previous people or persons posted that driver’s were a no show . I should have listen to my instinct.

Train was delayed, were able to update provider through the app and they rescheduled for us. Great service!

My booking was to greet and pick up my 70 year old uncle from St. Pancras. They took the fee from my card, confirmed the booking, providing all the details. They then cancelled just 5 minutes later saying no availability and it would take 3-5 days to refund. Experience was disappointing, will not be recommending this service to anyone

We had to wait almost an hour to our destination. Once the driver was there, he was wonderful, but no one was waiting for us with our name card as mentioned. The experience was just average.

Our driver arrived at the hotel on time. He loaded all of our bags into the van, and he told us exactly when we would arrived at St. Pancras. Once we were there, he unloaded everything, and told us exactly where we should go. I loved already having our ride to and from the hotel booked. It gave us peace of mind and we knew we would get there on time.

Communication between viator and local ride provider resulted in over an hour and a half wait at station. There was also confusion in finally getting a driver and the local provider had zero sense of urgency saying only they did not have out train number. This info was communicated at booking but must not have been relayed to local provider. That is on Viator in my opinion.

Driver didn’t show up. Our train arrives at 1:25 pm. We got to arrival at 1:30. Driver was not there. Waited for 1.5 hr, I called company. Super said he will be at the station in 5 to 10 min. No show up.

Excellent professional service. Very pleased with service. Would highly recommend this company to family and friends

<p>Our train was delayed, but the driver was still there waiting with our name on a sign. We had to follow him through a very busy terminal with our luggage at a very fast pace. It was as if he was in a hurry and forgot that we were both trying to manage two suitcases each as we followed him through an unfamiliar area. It was nice to have this booked before we left the states and not stress while on vacation, but after being there, we realized there were other more cost effective options.</p>

<p>The driver was lovely, but 25 minutes late and arrived after everyone else had already left the exit area. He said his company overbooked his day and he was on his way from Heathrow and couldn't get to us. Should have just taken a taxi, but we thought it would be more convenient.</p>

<p>Driver was not at agreed upon meeting spot upon arrival. First time this has ever happened to me using these kinds of services. I had to call the agency twice to connect with driver. Driver arrived 15 minutes later. He did not offer to help with luggage and was constantly on his phone with someone while walking to the parking lot. At the parking lot, he talked to me in a different language that was not English Don't know what language it was nor why he assumed I understood that language. Car was nothing impressive, looked like a family vehicle. For what I got, might as well have gotten a cab. Don't get this service or get a cab instead.</p>

<p>Driver was waiting for us as we arrived, and we had a stress free arrival into London - highly recommend the service!</p>

<p>Convenient and easy transfer from St. Pancras to our hotel. Will definitely use this service again.</p>

<p>Makes life easier when there is someone to pick you up in a strange city</p>

<p>Chauffeur on time. We called the agency upon arrival and coordinated the meeting point at the arrivals exit for Eurostar trains. Great service whether he spoke English or not. On time arrival. New van, clean. Courteous driver who took care of the luggage for us. Can not ask for better service.</p>

<p>Our Eastern European driver got us to our hotel quickly during the evening rush hour.<br/> Thank you!</p>

<p>We were met by the driver Illy on time. He was courteous and friendly. What we didn't like was his driving skills. He was so fast on turns that we were thrown from one side of the seat to another if you don't hold on. He drove fast on streets as if we were on hurry going to our hotel. felt like he was on an F1 race :- I hope this will not happen to other tourists.</p>

<p>The driver was waiting for us at the train station. He was very knowledgeable of the area and provided us information as he drove us to our hotel. He was friendly, professional and had a great sense of humor. We will definitely use Viator again.</p>

<p>our driver was a few minutes late apart from that all as good</p>

<p>Arrived at St Pancras station and no sign of our driver. Waited approx 10 min before phoning the local rep. They eventually found our booking and advised that a driver would be there in three minutes. Twenty minutes later the driver fronted up. No apologies for delays etc. Eventually got us to our hotel. Not up to the usual standard of Viator transfers in fact this was the first dud one we have encountered!!</p>

<p>Pleased we had booked the Private transfer and the driver was their as we arrived. They always cost more than the local taxi however they are their when you arrive and you don't then need to line up to catch a cab. Twice on this trip to Europe when we have used Private Transfers I have been confident they have taken directly to our destinations because its a fixed price if I had been in a taxi and even though they may have used the same roads I would have been concerned they were taking the long way around. Our driver used a number of what looked to me like back streets and almost going 'back on ourselves, I knew he was going the most efficient way and we were comfortable the whole time.</p>

<p>The transfer was excellent! The driver was on time and very helpful. The vehicle provided was excellent and accommodated my big family of 7 well!</p>

<p>I arrived in the station with my family and I was very disappointed to see no one appeared from the transfer company to take us to our hotel. when I called the number provided they told me that they did receive the confirmation e-mail although all the payment was made in advance and I did reply to the confirmation e-mail and they asked me to wait for 40 min minimum, I refused and took a taxi instead . defiantly will not use this service again</p>

<p>Our guide was a few minutes late which had us wondering, but got us to the hotel in one piece. She was derogatory about London cabbies which wasn't necessary.</p>

<p>I disaster! I ordered my trip and after half an hour wait, the local telephone I contacted told me that regardless their confirmation they did not have availability</p>

<p>I arrived from London on the Chunnel Train and my driver was right there to meet me. Smooth transfer to the hotel but traffic is horrendous - obviously no fault of the driver. Very pleasant and friendly. This made is so easy and he handled all my luggage. Way better than trying to shlep your bags onto the tube.</p>

<p>Great service from Luke and made our journey into London a whole lot easier without the hassle of lugging suitcases and finding our own way :</p>

<p>Driver was not there when we arrived. We called the number and a lady told us that the driver had to leave for some unexplained reason, but another driver would be there in 15 minutes. After waiting half an hour we called back and there was no answer, so we called the emergency number given and someone told us there would be a driver there in another 15 minutes. Finally after an hour we were contacted be a driver who directed us to a pick up spot, but he was not there. After another 10 minutes we found the driver who finally took us to the hotel. the last person was apologetic and was professional, but we were an hour and a half late returning.</p>

<p>Once arrived in London from the Eurostar our driver was waiting for us at arrivals. Our car was brand new and very clean. He took us straight to our hotel. I would recommend this company if you require any transfers.</p>

<p>This is the best way to go! Easy to do! The driver was a great tour guide of the city!</p>

<p>Our driver did a very good job. He met us on time at the place where we expected him to be. He handled our luggage well struck up a rapport with us and, importantly, drove safely.</p>

<p>Chauffeur was there waiting for us w name sign! Helped us w suitcase. Great service, would use again.</p>

<p>Driver never showed. Left me with my two kids waiting ....never showed! Terrible customer service.</p>

<p>Quick and easy way to get to our hotel. About the same price as a taxi .</p>

<p>Everything went wrong. My driver did not show up. I had to make an international call to find out what happen. My driver then dropped me around the corner from my hotel, unloaded my son and I luggage and said you can mange. It's just right there. He then had his hand out for a tip. Are you kidding me?</p>

<p>Driver was not found at appointed place ARRIVED LATE.No excuse accepted their JOB is to look for the passanger and not the other way ROUND.-VERY UPSETTING.-</p>

<p>Stepped off the train late in the evening and our driver was there waiting for us. No problem getting us all to the Hotel and was very friendly. Just want you need after a long day of travel!!</p>

<p>Driver was very helpful and professional. I would definitely book transfer again.</p>

<p>Driver met us right inside Eurostar terminal, walked us to vehicle and got us to hotel in a timely manner. Would recomment using Viator for this service as it made our arrival stress free.</p>

<p>It can't get any worse than this! With 4 passengers and 8 pieces of heavy luggage plus carry-ons, and looking at all possibilities of some person holding a sign with a name, it became clear that no driver ever showed up- although there were a number of other drivers who did show up for other passengers. No phone call, no apology, no nothing. This says it all. <br/> Barry Lawrence</p>

<p>Your team in the US told me when I called for information on a Kings Cross pick up to a Heathrow hotel that you didn't pick up there, only at St. Pancras. How far are the two stations I asked. They didn't have any idea. I googled it after I was off the phone and found out they were across the street from each other why couldn't the agent do this? so I booked the pick up at St. Pancras but knowing you don't pick up there, under special instructions wrote that my train was arriving at 2 at Kings Cross so you'd know I had to make the trip across to St. Pancras. An hour after arrival and waiting at St. Pancras, and after several calls I found out that Viator doesn't do the pick up but hires others to pick up and that the company they hired out does do pick ups at Kings Cross which is where our driver was sitting for an hour waiting for us as we sat for an hour waiting at St. Pancras and trying to get messages on the phone to the driver. We were stressed at possibly missing a pick up and they were annoyed that we were waiting at St. Pancras when they pick up at Kings Cross. Not a great experience!</p>