Private London Arrival Transfer - Airport To Hotel / Accommodation

Very convenient and easy to meet the driver. Ahmed called me as soon as we landed and Betty’s exactly where the instructions said too.

it was a very easy way to get to our hotel. meeting up was the hardest part of the process, everything else was easy

Pickup went smoothly. Driver was careful, tried as best he could to avoid traffic. Also provided some information about the city. Only problem was we were dropped off at the wrong hotel, needing to hire anther cab to get us to thr right one.

Our flight was diverted due to a medical emergency. This resulted in a delay of several house getting into Heathrow. Although I was worried that I would not be able to use the transportation as scheduled, the driver called me as soon as we landed and told me he was indeed waiting for me. Nice driver and nice car. It was a great experience.

Picked up on time, given a bottle of water ehich was appreciated and driven to our hotel at docklands. Easy, stress and hastle free after long trip from australia

Our driver was amazing. Communication was great, he was helpful in providing some history along the ride and do’s and don’t around London.

Our driver was AMAZING! She was on time, extremely helpful and pointed out points of interest! She even called the hotel ahead of time to request help with our baggage.

Driver was very pleasant. We were weary travelers with lost luggage. Driver was very kind to us. I would use this service again.

Our driver was very prompt and courteous. His car was exceptionally clean and he was a good conversationalist.

Our driver was very engaging telling us about some of the areas we were going through on our way from Gatwick to our hotel in London.

Company listed wrong location for pickup which is no longer there and hasn’t been for months! Driver was late and no heads up provided while we walked around wondering where he was!

The service was great! Our flight was canceled, and the service was able to pivot, and pick us up at the new time. Communication was great!

Trouble at the airport pick-up, we had to call 2 times before getting picked up & had to wait at least 40-50 minutes after calling. When our driver finally found us he didn't help w/our bags and was going very fast to the car, it was hard to follow the driver through the crowds of people w/all our baggage and we almost didn't make it in the same elevator as our driver. On our way to the hotel we were rear-ended by another vehicle. However, I don't believe the rear-end was our driver's fault. The driver did help unload our bags at the drop off point.

Driver was excellent! He provided information about the areas we traveled through. Provided information about local attractions.

Our driver was fantastic! Very nice and got us to our hotel safely. He was waiting patiently when we arrived at Heathrow and gave us piece of mind to know that our driver was waiting for us.

The size of the car sent to pick up at London Heathrow was not big enough to hold all our luggage. We were directed to take a taxi as they couldn't send a larger vehicle. While we were at the airport we called Viator and they confirmed we should have a van. We requested a full refund which the rep told us on the phone we'd get. They opened a research ticket then emailed that we would not get a refund. No explanation. It cost us double between Viator and Taxi to get to our hotel. Be warned. They are unreliable. Never again.

He got us safely to the approximate area of our hotel at Shabgri- La, however, since part of the road was blocked, he asked us to get out and walk the rest of the way through the cobblestones and our luggage. Instead of finding another way to get around. We had no problems getting Ubers to and from our hotel just seemed like he had an issue with finding a way.

The driver was there and on time and very nice. The car was neat and clean and fit all of our luggage. We arrived at our destination at a decent time.

A small car showed up to pick up three adults and three large suitcases. Couldn’t locate the driver. After an overnight flight, we were left struggling with our bags from the airport to the car. The car smelled terrible and we were stuffed in it during the ride to our hotel. We did not receive the service we booked and overpaid for…never again!

Our driver was prompt, professional, and friendly. She was a safe driver. She got us to our destination without incident.

This service was very substandard. We followed instructions to the fine detail…..and waited. We received a text from the driver….after we were through customs to “Text him when we were at Costa Coffee” That was not the plan, but we did so anyway. Then we waited….. and he then texted us that he was on his way. He was supposed to be at the meeting place - Costa Coffee - 30 minutes after our arrival. Instead, he waited until we texted him and then he started his journey to pick us up. We waited and hour, and then we had to schlep our own bags to the parking ramp…..to get in the dirty Mercedes Minivan. I asked several times for A/C….. he rolled our window down. Dismal hot ride into London….that took 2 hours…..after waiting an hour at the airport. Use Uber….this company will is awful!!!

The service was excellent. The provider was easy to locate at the airport. She was very professional and helpful with our luggage.

This was the worst airport pick-up experience that we have ever had. The driver for Viator's operator, Airport Transfers, was one hour late in arriving at the London Heathrow Airport Terminal, had difficulty finding his car in the parking lot after finally meeting us, exhibited road rage with another driver during our trip from the airport to our hotel and was making a personal phone call while driving. The vehicle reeked and we needed to ride with the windows down in order to tolerate the one hour plus ride from Heathrow to the hotel. We called Viator's operator four times before the driver finally arrived. During the initial call, we were told that the driver was at the airport in our Terminal looking for us and during a later call we were told that the driver was parking his car. When the driver finally arrived, he was holding a small piece of paper with our last name handwritten on it that was barely legible. We could never recommend Viator to anyone.

Our original flight from OKC to Houston was delayed numerous times - finally at 6:40 CDT we knew we would not make our connecting flight from Houston-to London. This would be 12:40am London time, meaning it was too late to cancel our pickup. In all the stress of trying to find other flights that would allow us to make our Houston to London trip and making arrangements to stay in Houston overnight and arrange transportation to the hotel, I forgot to contact Viator. We did make several calls, texts and Facebook messages to our travel agent advising her of our travel issues and concerns. I had hope she was aware of these issues and would have contacted Viator as well. She did not read our messages until the next day. My 3 star review is because the travel agent was unable to negotiate a settlement for forgiving or reducing the charge for the transfer.

Driver was late. The car was small, we had to have 1 of the suitcase on the front seat. The driver didnt have cr3dit cards working to.have us out of the parking lot. I had to pay with my cc to exit. Terrible experience

Driver was very angry as our baggage was held up. They kept ringing but I had 90 mins from booking time to make the transfer. I eventually found the driver not dressed as per pick up instructions and not where I was told he would be. Then his driving was nothing short of dangerous and aggressive. We won’t use this service ever again. Terrible start to our trip. Just glad we made it.

We were delayed in customs for a while and when we were finally out no one was there to meet us. I assumed our driver was gone because of our delay. after 30 minutes of searching I decided to call. That is when I received a call from the office saying that our driver was going to be late. I should have received a call or text LONG before this. Our driver was wonderful and made the rest of the experience great.

The driver was very knowledgeable and shared quite a bit about the City of London. The vehicle was clean and we enjoyed the quick transfer from the airport to our hotel.

The fact that you cancelled my pick up just hours after taking my payment ( and just hours prior to pick up time) then telling me it would be 3-5 days to get a refund. You should not offer reservation if no one is available.

Driver was almost 40 minutes late. We had to call - no heads up was given. Extremely overpriced, would’ve been cheaper to get a luxury Uber, faster and we would’ve gotten a nicer car.

Our driver waited for us, it was nice to have a dependable ride, very professional and curtious. Safe driver.

The driver was very informative and timely. It was a smooth ride. He spotted us we did not have to look for him. He was friendly and helpful.

We were told we had to find our way to the “drop parking” by asking the staff at the airport to show us. After getting our luggage and finding our way to the drop parking, the driver was still 15 minutes late. The driving was jerky and uncomfortable to ride.

The driver was very friendly and nice. She also acted as a tour guide on our trip from the airport to the hotel.

Our driver was on time and courteous. Made the arrival at Heathrow stress free and whisked us away to our hotel

After our long flight to London, we were so looking forward to meeting our driver so we can check into our hotel rooms and settle in. Unfortunately, that was not the case as our driver was not there when we came out. I found a number in Viator and tried calling the tour operator but was not able to get through. Finally, someone from the company called and told us our driver is running 35 minutes late because of traffic but we ended up waiting over an hour before our driver finally arrived. During this time, I called the company couple times before the driver finally show up. The lady was apologetic for being late and took us to her van (a pretty clean van). In hindsight, we should have just taken a taxi or Uber which would have been cheaper and we won't have to wait over an hour.

Our driver showed up looking like he hadn't showered in a week. His clothes were filthy. He looked like he was falling asleep at the wheel.

Great personal service, on time , and very pleasant professional driver. The car was excellent and the water much appreciated.

The driver was excellent and got me to my hotel safely. I would recommend the service as You to not have to battle the public system and this is good especially after getting off a long flight

Our driver was excellent and pointed out landmarks. He also gave us pointers on getting around London

Ahmad, was attentive and informative of the the Country and Culture. Phenomenal Experience and highly recommended !!!!

Our driver Safi met us in good time. He was very helpful & polite. Arranged to take us as near as possible to hotel doorstep safely due to high traffic congestion. Highly recommended.

I would NOT recommend this service to anyone. We were kept waiting for two hours after our flight was landing. When I called after waiting for half an hour, I was told that the driver had “car trouble” but would be there in 20 minutes. After an hour he still wasn’t there. I kept calling back and was told “he’s almost there, only 10 minutes more” and then when our driver eventually did turn up, he walked in looking like he just rolled out of bed in his track pants and sandals, taking a personal call on his cell and indicated to us with a head nod to follow him. I understand things come up and “car trouble” does happen but when I mentioned it to our driver he didn’t know what I was talking about. We had a terrible ride into the city, with many quick stops and when I watched the driver in the rear view mirror, it was because his eyes kept closing, he could barely stay awake. Considering that we paid over £170 for this “service” it was an unprofessional, unenjoyable, dangerous experience. I would recommend that you DO NOT use this service.

No Drive at airport to collect us and they are refusing to refund fare they say we were over 90 min late which is disputed they also did not try to contact me

The car company that Viator used to pick us up at the airport didn’t want to wait for us after our long haul international flight. The story: We were phoned twice by the car company demanding to know how much time it would take us to meet our driver at the meeting place outside customs. Twice we were told they would only wait 20 minutes or else they would leave us, even though the contract states they must wait up to 90 minutes. The company could not understand that 1) our flight landed early giving us additional time to meet our driver if needed and 2) we had no control over baggage unloading, immigration and customs so we could not estimate an exact meeting time, just that we would hurry. The car company was pushy and unrelenting in its desire to not wait. I’m glad I read the contract and didn’t let them leave us behind.

This is officially the worst transfer I’ve booked through Viator. To be care, Pro and Cons Pro- pre trip communication great. Responsive to requests. Con’s- our driver, Tommy-maybe it is I do it I’ve of the level of service. We were not even off the plane and Tommy tried to call, now mind you there was no need for a call there is designated pick up. He tried several times, so I thought there was a problem. I answered a great expense to myself, no calling plan. No issue he wanted to know if we had gotten are bags and wanted me to call him when we did. We did, he was still driving to airport, he was confused over meeting spot, couldn’t find parking, was 1 hour late to pick us up. Did not have a sign board as promised. His mobile would not work and we had to use OUR mobile for directions. I’d avoid this service.

Although our flight was on time, we waited 2+ hours at Gatwick Airport to be picked up. The driver was very pleasant and did a great job when he finally arrived. However, we had to call the company 4-5 times asking if someone was coming. We were very frustrated after traveling all night.

Mr Toads wild ride. It was a great experience. Our first time taking a taxi In London . Our driver was very helpful getting our luggage and getting a wheelchair for my wife.

Called and said he was running 20 minutes late and would meet us in front of Costa Coffee. Company called said he was there after 30 minutes... he was.. but not where he said he would be. Upon discovering we had much luggage, (which I paid for 5 people, not just us 2) (we had 6 luggages total) he had a bad attitude. We pushed our own carts due to his attitude and lateness. I explained- this has been booked for 3 months! He says.. don't tell me, I am Just a driver! His tip reflected his attitude.