The location for meeting the driver was not ideal. Too many drivers looking for their passengers in a relatively small area. Once united with the driver, he helped with our luggage and wasted no time getting to daughter’s apartment in NW11.
Our driver was helpful. It was nice getting a direct ride to our hotel offer a long international trip. Our driver also helped us carry our lovage to the front of the door of the hotel.
Very friendly and convenient
Prompt and easy transfer from London Heathrow. Have used this service on multiple occassions and it has always been excellent.
MiniCabRide overbooks constantly causing them to be an hour delayed in my kids pickup at Heathrow. They claim traffic was the issue but the driver confirmed that was not the case. I asked for a partial refund but they claim it has to come from Viator, who also denies responsibility. Book directly when you are able.
This was great! Viator is always dependable. I had a last minute small change in pick up time and they got it done for me! Clean car, nice driver, on time and just a solid experience! Kudos to Viator for reliable service and far less than private drivers.
PROS: the car was extremely clean and got me to my desired hotel. The communication up front was proactive and they track the flight. CONS: I don't know what happened but once I confirmed that my group was ready and waiting at the meeting point, it somehow then took 50minutes for us to get a driver. Hopefully my experience was an anomaly. We also did not receive any water.
I am a 76-year-old solo traveler from New York. I always use MiniCabRide for transfers between London Heathrow and my hotel in Russell Square during my three annual five-week visits. The drivers are punctual, safe, friendly, and professional. I travel with two large duffel bags, a cabin bag, my shoulder bag, and a carry-on satchel. I have knee problems, so I am especially grateful for the kindness of the drivers in seeing to the luggage without even being asked. The office staff is helpful in connecting me to the driver upon arrival at Heathrow, a large, bustling airport. Reasonable cost for a valued service.
Our driver was on time. He met us at the area where they told us to meet. The car was nice and clean. We would use this service again.
Very pleased and efficient with their service. They called the day before to confirm. They called on day of pickup. Driver was waiting at a very convenient spot at the airport. Ride was efficient. Driver was polite and handled our bags. Strongly recommend
Great communications in advance and on the day. Arrived as promised. Driver used a good route and transfer time was great.
Had difficulty finding the driver he was not where he said he was waiting for me in the airport, it took a while to find him other than that,. It was a good experience. almost canceled and took cab, but all in all it worked out in the end.
Excellent Company to use Calmed my stress on getting to the hotel on my own. Was lovely to find a smiling face as I came out of the airport luggage collection area waiting for me with a name sign. Very nice car - to relax in for the ride Team member was so pleasant to talk to on the drive Made sure I was comfortable with the heat in the car. Would recommend and will use in my next trip to UK Communication was excellent Before I left USA as well as Checking in on me as I arrived to confirm they were there waiting. The cost I felt excellent for the travel time.
Good service and customer support. Driver named Hitesh was polite and friendly. I definitely use them again. Highly recommend this company.
Driver was late couldn’t reach him he didn’t have my number to notify me of delay we were exhausted from long flight no place to sit!! He was very nice and helpful once we connected
Great minicab journeys, booked multiple times, driver was on time and really helpful, used MiniCabRide multiple times, they are reliable and decently priced, and because of this once booked, I’m at ease knowing my taxi is booked to airport
My plane was an hour and 20 minutes late. Your guys were right there to pick us up.The driver did an outstanding job
⭐️⭐️⭐️⭐️⭐️ Our experience with this airport transfer was excellent! The driver, Abraham, arrived before the time, kept in touch with us before pickup, and made everything easy and stress-free after a long flight. He was polite, helpful with our luggage, and drove safely through London traffic. The car was spotless and very comfortable. We’ll definitely use this service again on our next visit!
Booked ride the night before and it was confirmed and then they cancelled an hour later. Even though they cancelled the reservation stayed in my trips. If I didn’t check my email I wouldn’t have known they cancelled.
I was expecting seamless and comfortable transportation from the airport to my hotel. Instead, what I got was a driver that made me wait 20 minutes to pick me up at the coffee shop in the airport. Then walked us over to his dirty Prius car that he had to take out a car seat. Then try to fit four pieces of luggage along with the car seat and five adults into the small car. During the ride he was on the phone for 75% of the time. Then remembered he wanted to offer us water and said he had an extra one in his car door. Very unprofessional not the service I expected based on the advertisement. I was extremely disappointed.
The driver was patient as getting to baggage claim was very slow. He was courteous, cordial and prompt.
The driver was very polite, helpful, considerate, and punctual. The drive was uneventful, which is something that you want! The timing was exactly as quoted.
Our reservation was canceled and we were not refunded our payment. This company canceled our reservation because our flight was delayed and eventually canceled. They would not transfer my payment to a new reservation for the next day. We had to find a new booking for our trip.
If I could Give no stars I would. Worse experience ever. Driver dropped me and my small children in an alley at the wrong location and left. I tried To explain to him it was not the right address and he refused to listen. I called the office and they were aggressive and not helpful. My kids and I sat In an ally for an hour before I was Able to get reception and call an uber. To be clear I gave him the correct location and he put in the wrong location. No empathy, no accountability. Extremely horrible way to start vacation
To begin with, we received no communications prior to arrival on who, when, where and how we were to connect with our driver. After retrieving our luggage we scanned the area for our name to no avail. After 30 minutes I messaged through Viator. Another 10 minutes and we finally got a message back from Viator saying driver would arrive shortly, but still no details. Finally a phone call from the driver but very difficult to understand. We told him where we were. He asked if we could come to the third floor as he was at the car park. We took the elevator right next to us to the third floor and waited outside by the curb but no driver. Another many more minutes and several more phone calls. He finally realized we were at the terminal. He was expecting us to know that “car park” meant the garage, to know that was at a different elevator, and to walk to this garage elevator. Totally poor experience. The only reason I gave two stars instead of one was because he explained he was stuck in traffic and was very apologetic.
Had an awesome experience with David who booked this ride within an hour of me flying into Heathrow. The communication was amazing and I felt really confident that there would be someone to pick me up. Travelling as a solo female that was really important to me. Car was good. Driver was very helpful with the a/c.
There on time, very friendly and helpful and contacted us upon landing. Got us to the hotel in comfort
We had a delayed flight out of our control. We sent a note 10 hours in advance when we learned of the delay. Because the delay was more than an hour, the company refused to change times or pick us up. They also refused even a partial refund. Anyone running a product related to picking up folks at airports know delays are frequent and should have policies that allow for this. We were taken by nearly $200 USD by this scam of a company. Less important, but showing this company's lack of character - we request a booster seat for our kid who just turned 10 weeks ago. He is very small for his age. They told us boosters can get only be available to ages 9 and under. They discriminate against our kid who happens to be on the small side. They couldn't kd have easily made this right by just picking us up at the later time or offering at least a partial refund. Viator should stop working with this operator, but Viator also refused to help us at all.
The driver was extremely late. He said because of the traffic; however, the traffic should have been considered beforehand. We initially waited at the meeting point that we had been advised.The mobility-challenged family member became very frustrated because we were shuttled from place to place. The driver finally arrived and advised us to come to parking lot —-too much! We ended up getting a taxi from the taxi stand.
Great communication. Very professional and driver was punctual. Would highly recommend to anyone needing this service.
The driver was on time but requested we go upstairs from baggage claim. Elevators were convenient and he was on time.
Very good service. My flight was delayed but the driver waited. The WhatsApp messaging was helpful as it allowed me to keep in touch and to ensure that the driver was able to meet me when I cleared customs.
Minicabride service was more than just perfect and proffetional! if I can rate more than 5 I would do!. I had many problems with paying due to a problem of my credit card and they sent me many payment links with complete patience for about 3 days then they accept to pay cash to the driver. My plane arrives earlier than expected & I gave them a call if they could provide the taxi 2 hours earlier than schedualed pick up time and they sent a driver as fast as they can did with a larger spacious car! Thank you Minicabride
The communication between us and the company was great. They made sure we meet a specific point. Our driver, Mr, Amanouel Ysetou, was at the exact point and on time. He was very polite and courteous. He helped with the luggage. We had wonderful conversations en route.
It was contacted before and after our arrival just to make sure of our location. They were punctual. The drivers was exactly where he said he would be and on time. We really appreciated the effort.
Met on time. Kept in contact upon arrival as our plane was early. Nice vehicle.. Easy transfer. Very professional and courteous driver.
Fantastic experience: large vehicle and very clear communication throughout. Fantastic value for money. Someone was waiting for us at arrivals even though I did not pay for that.
Our driver was courteous, professional, and knowledgeable. This was our first experience in England. He set us at ease in a well apportioned vehicle.
Excellent service—punctual pickup and drop-off, clean cabs, and great value for money. Professional drivers, so there's no need to look for another service. Bookings can also be made from other countries. I booked it from India.
Driver not waiting with a sign, picked us up curbside. Told us he was delayed picking up a passenger from the cruise port. Unacceptable, we missed a tour because of this. Tried to refund $15. I woidl kot recommend using this provider.
Great service. The meetup point is confirmed upon booking. On the day of arrival, the team contacted me 30mins before the booked time and informed me again 10mins before the driver got to the meet-up point.
very good service both to and from Heathrow to London. Ride was on time, drivers friendly. Had a hitch concerning credit card, but accommodation found. Service recommended.
I use MiniCabRide to transfer from London Heathrow to my hotel in Russell Square three times a year. The drivers are safe, friendly, and reliably prompt. The front-office staff are responsive and attentive. Very dependable, and reasonably priced.
The driver excellent and very friendly and we are looking forward to use minicab , overall we happy with the service highly recommended the services
Excellent communication. Polite driver who met us at T5 promptly. Lovely comfortable ride to Putney. Clean car . Would definitely use again
Very helpful, friendly and patiently customer service team and good service from driver as well. Highly recommended.
Adnan offered such a professional service, from meeting me at the agreed pick up location, greeting me with a pleasant welcome, thoughtful in insisting to carry my suitcase, good conversation, and even dropped off my headphones and glasses that I left in his car without realising. Great service overall. Thanks Adnan
Excellent and professional service. On time, safe driver, clean car. Have used service many times and would recommend.
Excellent service. Personable driver. Met us right outside of international arrivals. Very helpful. X
Excellent and polite driver. The whole service was very accommodating and very efficient in communication, both in providing information during the booking via their chatbox and through whatsapp afterwards to co-ordinate the pick up for the airport.
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