Trip was scheduled for two large bags and one small bag per person, but On Arrival that seemed to change we were quoted that we was only supposed to have one large bag and one small bag per person which that was not how it was booked and we had to pay extra funds. Extremely dissatisfied
My flight was canceled, so we had to reschedule. The agent was very helpful with getting another driver scheduled. And he was on time. And found us quickly. Great experience!!
Long ride, lots of traffic. But very relaxed in car. Driver was nice. Good time to catch up on some rest.
Shuttle driver arrived an hour after I landed but once she arrived it was a quick trip into central london
Driver was over an hour late, the we waited for two other passengers. Heavy traffic and bumpy rodes.
Driver was prompt, courteous and professional. Nice clean spacious large vehicle with a/c, ahead of scheduled srrival
Great experience! Ravina was waiting for us when we exited. We had a nice conversation on the way to our hotel. She even provided a map of London.
Great communication and easy to coordinate with at the airport. Driver was on time and nice. Highly recommend.
Driver was waiting for us at the airport and swiftly got us to our destination safely. He was courteous and the vehicle was clean.
Driver was very professional and a safe driver. Only negative was that we got held up a little longer than expected at the luggage pickup, and they were calling us saying that they were going to leave without us. We panic under pressure and didnt think to call the number given to us
On time courteous and a nice conversation about London. Net us in the terminal where we were told she would be.
Friendly and safe driver. Offered a lot of good advice for our stay. Only help would be to tell us exactly where to meet ahead if time. I had to call but answered very quickly
Our driver met us inside Heathrow, managed our bags and transported us as quickly as she could through London. Very personable driver(apologies, we forgot her name) who pointed out places of interest, made restaurant recommendations and made the ride very pleasant after a long flight.
Company reached out as soon ad we arrived in London .Our driver met us as we came from customs. The ride to hotel was good.He was polite and answered any questions we had. Abhishek was great.
The driver was on time and helpful. Also, she was a great travel guide on the hour long trip to the hotel.
At first, we didn't exactly know where to meet our driver, as the area we were supposed to meet our driver was packed with travelers and other drivers. I was hoping it would have been more clearly marked. But our driver found us after about 5 minutes, and everything else worked out great after that.
I booked last minute so didn’t see the fine print saying only 1 suitcase & 1 carry on. Flight was delayed and after 26 hours of travel from Australia, driver didn’t speak and just walked to the car then chastised us for having an extra bag. He drove to the hotel without a word.
Chris the driver as great. She was so helpful and friendly. I had to get assistance because I couldn’t find them at first but they responded super quick.
The driver arrived at the airport approximately 15 minutes after we were ready at the meeting point. This may have been due to London traffic and no checked bags on our side. It was difficult to communicate with Viator and the driving service never provided a direct way to contact them. Route to our hotel was not direct, not sure why …
Booking was very easy and convenient. The driver was prompt and courteous. The price was reasonable and comparable to other means of transportation.
Friendly knowledgeable driver…was on time…liked the emails introducing the driver and announcing his arrival
This ride on time, smooth and relaxed, the driver I think his name is Mohammed was very friendly, explaining about London, giving us tips of what to do and how to get the best for your buck
Our driver was excellent and courteous and on time. Pick was easy and we were delivered to the door of our hotel.
Our driver was late picking us up, but traffic was very bad. Once he got there he was great. He helped with our luggage, both at the airport and the hotel. He told us what we were passing and gave us suggestions about things to do and see.
The driver was not at the exit doors with all the rest of the drivers. They all had signs with the customer’s name on them. My driver was not there. ☹️ I looked at the notice I had received and there was no indication of any meet up specific place within the area. ☹️ Seriously annoyed. I sent an email message asking where the driver would meet me. And was told they did not respond to emails, by some person named Hardip. So I walked around and found someone who was willing to call the company for me. Then I was told to go to a store WHS??? Seriously, what the four letter word. If you are new to London why would you know this shop? It’s not exactly Harrods. Why wasn’t the driver at the exit doors with all the other drivers? No common sense whatsoever. I gave three stars only because I finally arrived at my hotel.
The driver was at the airport as expected. On the drive to our hotel he explained things in the area we were staying even to show us a close by shopping area. Very helpful with our luggage.
Driver was waiting for us at the airport, he was very friendly and informative. We enjoyed our trip to the hotel.
After a long flight, a friendly welcome and easy ride. Yosuf was waiting for us and zipped us right out of the airport, to his car, and safely delivered us to our flat.
If arriving in early AM, to reduce travel into London at that hour, I recommend taking the Underground for those who may be staying near a Piccadilly line station.
We waited for an hour before the driver showed up. I was told a person would be waiting there with a sign. However that was not the case. Then, they made up walk to the car pushing our luggage. The driver was unsure of where they parked too. Now, there were over 20 drivers holding up signs that a person could use so your company needs to fix their customer service.
Was picked up on time bit of confusion were driver was positioned, but safely transported to hotel. Driver waited till we were inside hotel
I waited on the spot directed and driver was late. He came 1/2 hour after I entered the arrival area
No waiting at all. Lovely driver, gave us good ideas for our trip. Safely to door of hotel. Highly recommended
Our driver was waiting on us the a sign. Followed him to his car. One of the ladies left her phone and driver's license in his car. He returned it to her.
Fernando was prompt, courteous and pleasantly informative throughout the experience. He offered to take a few pictures, very relaxed demeanor.
Driver called to advise where to find him. Very efficient service. Friendly driver who pointed out popular sites on the way to our hotel. Would definitely book this service again.
Ahmed was a wonderful tour guide on. the way to our hotel and very courteous and helpful. I would love to have him again on our trip back.
He was waiting for us with my name on a card, super easy !! Made the drive from Heathrow to our hotel swiftly.
Our driver Hossein was terrific. Very nice and patient with the traffic and constant diversions. Would highly recommend him and this service
A little late but I never worry about being picked up . London traffic is always heavy so I expect it .
The driver was great. Very informative and helpful. Nice man. Got to see some of London even though it was late
Met us outside customs as promised. Friendly. Entertaining. Gave a lot of historical information on our route.
Driver showed up with a small sedan Said he was only taking one piece of checked luggage and one carry on. Two people going on a cruise!! Didn’t take us and said to get a black taxi 130 dollars to hotel. This was supposed to be a 3 families sharing Mercedes van transport.
No memories, because the operator left us, and its not even 90 minutes elapsed. The airline didn't let us out after it landed, and the operator, Airport Transfers, based the wait time from the time the airplane landed, not the time we walked out of the plane. When the driver called, can't understand his words. When called their office, they said, find another way and driver not coming back
The driver wasn’t there when we arrived. We had to call to locate him. Not very personable. No thank you.
Great service to get you from the airport to your hotel! Reliable service and great communication. Excellent customer service and great hospitality
Our driver met us as we were coming out with our luggage. He was friendly, helpful and efficient. We highly recommend the service.
Our driver was nice but we didn’t see him waiting for us. I had to message the operator to ask where our ride is. Got a call back and told them where I’m waiting.
The driver played music appropriate for the older passengers. He also took detours to avoid traffic jams.
We had too many bags so they refused to take us or provide another car and cancelled us on the spot. Very rude.
Monday through Friday 9 am to 7 pm EST
Reach us by phone
Reach us by email