When we arrived at the airport nobody was there to greet us…after some time I finally connected with the operator who advised us that our driver would be arriving shortly…turns out the guy was there the whole time with somebody else’s name showing on the greet card he was holding up…then when we finally connected and we get to the car it was not the Black Van we hired but a regular size car which made the luggage capacity very questionable. The driver made it work by putting a bag in the front seat. As we were leaving the airport the driver then verified the hotel to drop us at and it was the wrong destination.. they had the wrong location..we were to be going to the Voco Hotel in Southampton but they had us going to the Voco Hotel in London! To correct the situation we had to pay additionally almost as much as the original fees already paid to bring us there!! So to break it down ..the driver had the wrong name on the greet card which delayed us almost an hour, the wrong vehicle was sent, they had the wrong Hotel location and the fee was double. We finally got there but it was very stressful straightening out the situation. I would not recommend using this operator.
About Activity
What's Included
Includes
- One-way private transfer
- Child seats are available (additional cost)
- Meet and assist
Excludes
Departure & Return
Departure Point
- Enter the Arrivals Hall after customs and immigration, look for a representative with a Blue Airport Transfers sign with your name on it who will meet you next to the designated meeting points in each terminal. For FIT and groups, Dependent on the state of immigration, customs and baggage clearance times you will be met 45-60 minutes after landing. Meeting Points for Heathrow airport: Terminal 2 & 3: In front of WHSmith / Terminal 4 & 5: In front of Costa Coffee. Representatives in Heathrow airports will be wearing blue jackets.
Itinerary
Please call us before the 90 minutes has elapsed or you may miss your transfer.
Once you have landed in London, enter the Arrivals Hall after customs and immigration, look for a representative with a blue Airport Transfers sign with your name on it who will meet you next to the designated meeting points in each terminal. For FIT and groups, Dependent on the state of immigration, customs and baggage clearance times you will be met 45-60 minutes after landing.
Meeting Points for Heathrow airport:
Terminal 2 & 3: In front of WHSmith /
Terminal 4 & 5: In front of Costa Coffee. Representatives in Heathrow airports will be wearing blue jackets.
IMPORTANT: Transfers are held until 90 minutes from your actual flight arrival time which we track. If delayed in customs, you must call toll-free from any UK payphone or from a mobile or landline before the 90 minutes has elapsed or you may miss your transfer.
Don't forget to book your London Departure Airport Transfer for the journey home!
Language Offered
Additional Info
Cancellation Policy
Reviews
Driver was not at the meeting spot and I had to call the 24-hour service and then had to wait. He was nice but on his phone a lot booking trips and making phone calls. While the photo shows a black van, it is not what picked us up.
Despite the plane being delayed more than six hours to London, the tour operator kept monitoring the flight and was at the airport on time
Although my flight was delayed four hours, our driver was there promptly. He was courteous, Knopf the area we were staying and provided recommendations of where to visit when asked.
My driver was awesome. With all the chaos of picking up travelers from the 5th busiest airports. He was able to spot me and my family. Very kind and pleasant. He provided me with some local restaurants to dine at. Thank you!
It was great to have someone meet us and help both navigate the airport and get us through traffic to get downtown to our hotel.
On time and very comfortable experience and knew a good bit of information. Extremely helpful with luggage
No one showed up for this Meet and Greet. We called the # provided and he could not find our reservation, booking confirmation, or ticket number that we provided to him. After 20 minutes, transferred us to a supervisor but no answer. Said “leave a message”. We did, but never received a return call.Ended up taking an Uber for 30% less than we were charged for the service by Viator.
Driver was very friendly and knowledgeable about the city and destinations. It was our first time in London and she gave us very good advice.
We were left abandoned at the airport because the driver said he could not take our luggage. We are two people traveling and we each had two suitcases and a carry on as we were traveling for 3 weeks. This driver called his company and we were told we were on our own. Neither this company nor Viator offered any assistance to us to arrange any other transportation. I have received notice from Viator regarding a partial refund but they have listed the refund as if it was from a different booking that we did not have any issues with.
Once driver arrived went smoothly. We did have to wait a bit after baggage collection which was a little stressful. Overall though we got to our hotel safe and sound.
Driver was late with pick up and he seemed unstable with his driving. He had to pull oVer and take a break. It was a scary experience.
“We had a wonderful experience with the airport transport service. Kris our driver , was very nice, professional, and ensured a safe and smooth ride. Highly recommend for anyone needing reliable transport!”
Information shared by driver. Courteous and helpful. Professional. Helped sharing ideas of information about London including safety, places to visit, and information about London.
On time had a welcome sign at location designated..........Airport transfer that is all you need. On time at designated location.
Our driver was very Friendly, warm, communicative very knowledgable during our ride. Would use them again.
Being our first time flying into Heathrow, as a party of 4 with 8 pieces of luggage, we thought it would be best to reserve transportation. Unfortunately we waited almost 1 hour for a driver to arrive, after multiple attempts to reach them by text and phone, each time being told that they were 5 minutes out. On our return we booked taxi that was not only on time, but more than half the cost.
Driver was there on time, with my name and assisted with luggage (2). Friendly and efficient customer service.
Excellent service and very professional. Definitely would use this service again. Ery timely and reliable vehicle.
Excellent service: on time, great vehicle and very helpful driver. We enjoyed our time and followed instructions which were simple and useful. Thank you very much!
The driver was excellent and very friendly, he made us feel welcome and did his best to get us to the hotel despite the heavy London traffic!
Easy and clean car.trip from airport to hotel and was helpful with luggage , very polite and a great driver
I’m giving this a 3 star average review because no where in the description did it clarify that someone would be waiting for me at the WH store outside of the arrival area out of sight from where all the other tour operators were standing with signs. I walked all over for 30 minutes trying to find my driver I never once saw them. I then proceeded to call the number provided on my reservation which sent me to Viator customer service operator who also could not help me and was having issues trying to reach the tour operator. The driver finally found me standing where AGAIN all the other tour operators were standing with plaque cards. Please clarify the meeting way point in your description for future travels or just stand where everyone else is standing.
Driver was polite and helpful with moving our luggage to the parking garage. The company was very responsive to our flight changes. The only problem we had was the 20 minutes wait we had before the driver arrived. I understand having to judge your arrival time without knowing the traffic on the way to the airport and the amount of time it takes for passengers to clear Customs so it wasn't a big deal to wait for a bit.
Our Driver was Ahmed who was wonderful. We basically got a free tour of London, complete with history notes and recommendations, with the ride. We highly recommend to ask for Ahmed.
We needed extra guidance after picking up luggage and glad that the Viator contact information was helpful and the associate was helpful in navigating us to the coffee shop location to meet our driver. The driver was prompt and drove safely but did not appear as described in a blue coat. So, it was a little harder to locate him. He didn’t offer to assist with luggage but did when asked with no issues. Overall, it was a good experience.
Driver was very courteous and friendly. Was very informative about London.. helped with everything. We enjoyed him and his service very much. Would recommend him again.
Excellent LHR transfer to central London. Easy meet up and nice ride into the city. We even had a little tour of Buckingham Palace and Westminster Abbey and Parliament on the way. Highly recommended.
Driver was friendly and safe. On time too, he also mentioned how long it would take since the ride was more than an hour. Thank you.
I booked and paid for a private transfer for my friends from Heathrow to Earls Court, well in all the times I have used Viator this is the worst. The driver wouldn't pick them up as they said they didn't go to that Ibis Hotel. I never gave them any hotel to go to, so my friends ended up catching a taxi. Will never recommend this service to my friends, and your call center people are just the rudest I have ever come across in all my years of travelling
Very professional and in time. The luggage came very late but they waited for us. I really thank them for it The driver knew everything in London, what to do and not to do. I would use this service again
Ramen was an absolute pleasure to have as a driver. He gave us a nice tour on our way to the hotel. He was very knowledgeable. Can’t thank him enough.
Christiane was remarkable! Her customer service excelled and such a wonderful personality!! Best ever transfer🎉🎉
Driver was an hour and half late, we arrived at 2:15, waited at designated arrival hall until 4:30, I called Viator twice,
No one picked us up at the airport, ended up paying a Uber. Terrible. I would not recommend Viator..
Our luggage was delayed, and fortunately our driver waited for us. He was very kind, and we were thankful to pay additional money for his time. But, his driving was not very good. He repeatedly was looking at his phone and typing while driving in London traffic. Multiple times we crossed the lines, came extremely close to hitting other cars and pedestrians. Took two hours to get us to our hotel that should have been a 45-1 hour trip. He seemed to be lost, going in circles at times. We often use Viator and this was the only bad experience we’ve had…..
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