London Heathrow Airport Transfer

Our driver was on time and cordial. Got us there quickly and explained some travel tips to London. Very helpful. We had a van for 5 of us and luggage.

We arrived at the Heathrow Airport, went through customs, grabbed our bags, and came out looking for our driver. There were two ways to exit this area. We picked the wrong way and it took us a few minutes to find driver because we had already changed the esim card in the phone and we couldn't contact him. Next time we will wait to change esim until after we locate our driver. However, our driver was very thoughtful and patient with us.

We had a pleasurable experience! Our driver was prompt, professional, and knowledgeable about London attractions and neighborhoods. We will certainly use your services in the future.

Was ready for us. Excellent communication. Safe ride through morning traffic. Highly, highly recommend.

The company chosen was very rude I made them aware of the late arrival of my flight and they called to tell me that they were going to charge me an additional late fee

Would not recommend this company for airport transfers, their policy states they will wait 30 minutes from your plane’s “actual arrival,” but do not take into consideration taxiing time to gate, luggage retrieval and customs after the arrival time. Once we arrived at our gate, got our luggage and went through customs it was over an hour and our driver had already left. When we called, they stated the driver had tried to call, but we did not receive any calls and were able to make several other calls during this time. After giving them time stamps of these events in an effort to receive a refund, they still would not refund us. I would suggest just getting a taxi from the airport, they were great and less than half the cost of this airport transfer

As we exited customs our driver was waiting with a sign with our name. He was prompt, and courteous. Upon arriving at our hotel he brought the luggage in for us. Just peace of mind after a long day of travel.

Our driver has an excellent service he was 15 minutes early as expected. I want to give him a thumbs up. Viator must keep those drivers that are nice their passengers

The driver was helpful, courteous and on-time. The pick up, drive and drop off were all excellent! We would use this company again.

There was lots of communication before my trip and right when I landed. Very easy process. Will use again!

The driver, Martin, was very patient with us just getting off the plane from Arizona. He met us as scheduled. Helped with the bags. Loaded us in the car. Had a great conversation with him the entire trip to the hotel. He shared a lot of information about the area. I felt very calm about his driving, he’s a good driver. Helped unload the bags. Over all a perfect experience..

Ibrahim was extremely personable. He was on time and very organized. Great conversation. Very well versed in all things.

The car and driver was fine. The issue arises when our plane from USA landed at 12:07 and we were charged extra because we were not there in 10 minutes! It took 15 minutes for the plane to get to the gate another 20 to get off the plane and to customs and 10 to get down to our pick up. The person on the phone trying to tell us was beating around the bush and took another 5 minutes to ask for extra pounds.

Leslie was awesome! Our British Airways flight was 2 hours late but he waited for us. He had such a wonderful laid back positive attitude it was very calming after a full day of dealing with the chaotic madness of British airways

Constantin was in touch with us shortly after we deplaned. He picked us up when we had cleared immigration and customs and provided a comfortable and peaceful ride into London. He shared some of the important venues as we passed. Lastly, he asked about what kind of music we preferred. It was a great ride!

I driver made us wait 30 mins and was not at the designated pick up point and did not have my name displayed. I had to vector him to us while we were both on the phone. He was from India and spoke very little English. From the time we finally met one another, he didn't utter a word.

Used this service roundtrip from Heathrow to Bedford Hotel London 13-20 March 2023. Both drivers were absolutely fabulous. On time both upon arrival and before departure. I really enjoyed the conversations I had with both drivers - very friendly, knowledgeable and pleasant. I will use this service next time I come to London.

***ALERT*** Please do not look at the pictures. This company do not offer Mercedes like the pictures they use. If your looking for luxury you will not and I repeat not get a luxury vehicle with this listing. Viator also do not think it’s false advertisement for a company to list an ad with picture of vehicles you will not be picked up in. I reached out to both the tour supports which I heard nothing back from and Viator support that didn’t think this is a issue. What I have experienced traveling to London is just book a Uber Executive for luxury vehicles, way cheaper than this. Less the disappointment and customer care.

The service was quick and the car was clean. Our driver was nice and got us to our hotel safely and quickly.

Great service! Driver was on time, waiting for me with a sign. No need to start looking for a way to get to the city after a long flight. Great service, will definitely use this from now on.

Good service, driver was on time waiting with a name sign at the terminal. will use again. thank you

On time and very friendly, strongly recommend the company and this particular driver.- His name is Almor- Will use him anytime we come back to London

Our Driver was wonderful! He was pleasant to ride with. I would use Viator again. When we come back to London.

Booking cancelled by company. We took a cab from Heathrow. Cheaper by 50 pounds . There was transit strike that apparently made for shortage of drivers.

Musharaf was on time even though we were delayed and was there waiting for us. He was very pleasant ~ I would use the service again.

Third time using and never again. Overseas grad student coming for a year to a rental with 2 suitcases, etc. Booked it, got message was "outside the box", paid extra to drop her in the right spot. Driver never contacted her prior to pickup as stated he would , she had to call when arrived at LHR, he didn't answer the first call. She explained where she was and then gave her grief about the pickup location at airport because she told him she was by a food stand but she was not standing in the door of said food store but was right across where she could clearly see him when he finally appeared. Finally got her into car and on the way, she said he drove like an F1 driver to the point she started getting carsick so instead of hurling in his car she asked him to pull over and let her catch breath. He did after asking more than once, grumbling the whole time under his breath. When she was done he proceeded to do drive like a maniac again. He stopped 4 BLOCKS AWAY FROM HER DESTINATION and dumped her and her bags there saying he couldn't find the place....... So with 100# of luggage and some kind neighbors she made it to her rental-no thanks for the driver. I paid EXTRA to have her dropped "out of the box"(which was across the street from where she needed to go). He not only dropped her within their "box" he didn't take her to where I paid for her to go. Have stopped recommending this company for LHR transfers. Disgraceful customer service and driver. I RECOMMEND A CAB OR UBER TO GET FROM LHR TO LONDON

Driver was scheduled to meet us at the arrivals area. Instead we received a call from the driver advising us to take the lift to the parking lot and look for him. I insisted that the driver meet us in the arrivals area as planned because I was unfamiliar with the airport and the multiple lifts near the arrivals area and the fact that many drivers for other passengers seemed to have found their way to the arrivals area.

We did not get our luggage and had to wait forever to verify it wasn't coming. Then we had to fill out the forms. The driver was in communication with us the whole time and waited until we were ready to go.

The driver was very professional and courteous. It would be impossible to find this quality anywhere else. Well presented, good communication, efficient transfer.

great driver, safe and on time. Would recommend. Also got a text message with the driver details before my trip which was great

We booked online from Australia and our driver was waiting for us at Heathrow. He was friendly, courteous and we had an enjoyable drive into town to our hotel. It was a lovely way to arrive in London after an arduous journey from Brisbane. The trip back to Heathrow at the end of our holiday was just as efficient and I wouldn't hesitate to recommend this company.

Booked a last minute transfer in London. They came through even tough we requested a child seat at the very last minute. Thank you for sending me a discount code for future bookings, will certainly book again