Nice comfortable transport. The driver was ready and looking for us. Our name was written on an erasable board, but it would’ve been nicer seeing it typed-out or on a tablet like other drivers waiting at their pickup points.
Could not locate drive 3rd party tour operated was slow responding to communications, when we finally found driver he was rude and unfriendly
Driver showed up 45 min late. Vehicle was a broken down van. Driver proceeded to put on headphones and watch TikTok videos while half paying attention to the road. Worst drive and driver ever. Very disappointed that Viator is representing this as a private driver experience
Our driver met us as we walked out the arrivals and customs door. He was holding a sign with my name and was extremely professional. We were driven to our hotel in a beautiful BMW M Sedan. Their prices are higher than most car services. Overall, it was a pleasant experience after a long flight into London!
Our flight arrived a bit early so we had to reach out to the company, but they promptly responded that the driver was nearby. After just a brief delay, he was able to meet us and get on our way. He was very kind and safe (I believe his name was Jaof?) which we greatly appreciated. Would definitely recommend having a driver for the 40-60 min drive into London, especially if you have several bags so as not to worry about the tube and managing them.
Driver was right there on time waiting for us. I was really wondering on the flight across the ocean....because last minute change to different airline...when they indicate "we monitor the flight" THEY REALLY DO! Helped with the luggage .....friendly.. and even helped carry the luggage up the street to the hotel. Great service!
We arrived on time, but there were so many car services waiting in the airport that we had difficulty finding our person. We eventually did find him and everything went perfectly after that. It was a great experience!
Made a tight connection to our train at King’s Cross. Our driver safely navigated the route and founds ways to deliver us to King’s Cross in time to board our train to Edinburgh
The ride from the airport to our hotel, although lengthy due to street closures for the coronation, was very pleasant and our driver was courteous and friendly.
Excellent and efficient way to get from airport to downtown especially for being first time in London and arriving at night.
Was were we were told to be, and waiting 40 mins. While waiting we were calling and emailing with no answer. Did not work nor did they authorize a refund. Rational was because the did eventually show up.... late. We had to pay a taxi. It was a long flight and they had ALL of my information to communicate with me.
We were greeted by a very nicely dressed man in a suit, and taken to a black Mercedes. He handled our bags and was very polite and proper. We felt very well taken care of.
Outsourced to a very dodgy company. Even asked to use my own phone and GPS to direct driver. 4 adults +luggage +carry on and a small Toyota turned up. We had to nurse half our luggage on the 1 hour trip from the airport. Absolutely disgraceful
My driver was nowhere to be found when I emerged from customs. That was understandable as my trip through Heathrow was much faster than expected. When I called the car service, I told them I was standing in front of the flower bouquets at Marks and Spencer. Do Not Move! I was told. Almost half an hour later, the driver found me and told me he had been standing for 15 minutes in front of W.H.Smith, which he insisted was the right spot. I was also surprised at how casually the driver was dressed (jeans, open-neck shirt with the tail hanging out). Usually drivers from car services are more formally dressed. The car was clean and the ride was uneventful, but all in all, I will try another service next time.
Our driver was not at the pick up point and yet we got our luggage. The office cut me off three times when I called to check on our ride from Heathrow. We waited over an hour for our driver
The driver was good. However, he was given the wrong name for pickup and I had to call the operator to finally figure it out. Wasted about 30 minutes. Also, was dropped off at the wrong address (that was mostly the flat owner’s fault for having a similar address as another house). Our driver was gone in a flash so we were stranded. Again, not quite his fault but would have been great if he could have made sure we got in.
We had to wait over an hour for the driver. We had to call twice and were told he was 20 minutes away both times but it was a lot longer!
Our flight was cancelled therefore could not connect to our flight to London. I notified the vendor of the cancellation. No response and charged me for the service which was not used. They will not issue a refund. Do not use - unwilling to cooperate with air travel challenges.
The driver was waiting for us at the exit from Customs. He was very helpful, cordial, and provided a great deal of traveling information and recommendation.
The driver was late and there was no attempt by the company to communicate the delay. I had to call to find out, which was a challenge coming from another country, 6am, after a red eye flight
Excellent service. Driver was waiting for us. Helped with luggage and was good driver. Vehicle was clean and had water for us.
Our driver was incredible He texted as we were making our way through customs and baggage pickup to let us know where he was. Helped get us into central London pointing out landmarks and things that we may want to see. He knew our are and things around where we were staying.
Would not recommend! One hour late to pick us up from airport . Unacceptable for charging 230.00 The last thing you want after a 8 hour flight , is to wait another hour to be picked up
Barry was exceptional knowledgeable, he showed us a incredible London landmarks with fun historical stories. Highly recommended.
The driver was very timely, he was nice and friendly. Would definitely use him again the next time we are in London.
With flight delays and an unexpected change of place, they were very accommodating and still provided our transfer even though it was more complicated.
Excellent experience! Would recommend again to anyone. Very professional and courteous driver. Will book again.
The driver was located in the area where we were told he would be. He had a sign with my name on it as we were told he would be. The driver was friendly and efficient.
I would definitely recommend this transportation service. It is our first time using Travel Brake based on the reviews from TripAdvisor. We have a group of 8 traveling together from SFO to London. Our arrival time was delayed for an hour, but the driver waited for us. We had a total of 8 large luggages and 1 carry on luggage. They all fitted in the van. The driver helped loading/unloading for us. He's very nice and professional. We definitely will use Travel Brake again. Thanks TripAdvisor!
on time and very pleasant. would gladly recommend viaator again to anyone needing shuttle service from healthrow
Monday through Friday 9 am to 7 pm EST
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