Driver was very professional and punctual and the car was very comfortable. Would definitely book again, it took all the stress out of returning home after a long flight.
Very prompt and easy to find / communicate with, would use again.
Efficient booking. Driver contacted us and we arranged pick up. Communication good. Met us on time and we had a hassle free journey home. Very welcome after 24 hours of travelling
Easy to use website, especially ability to specify multiple destinations. Great communication. Easy to understand instructions. Driver on time, courteous, handled luggage, drove safely and sedately. A wonderful experience
The service was wonderful. I booked the service for my parents because they have not travelled internationally in a long time. They tracked the flight which got rescheduled multiple times, and were prompt at the arrival point to support and escort them to the cab. The driver (Farukh, I think) was very kind, understanding and patient
Good communication before and day of arrival. Driver was on time and very courteous. Smooth journey. Decent price and good wifi in car.
Driver was on time and polite, and the car was clean. All my inquiries were responded to quickly and with useful information. A great experience.
We took the official aurport taxi from Heathrow to Gatwick, I didn’t ask him about the price thinking that they are the official taxis. He charged over double the expected fare. The airport needs to control the airport official taxis
Excellent service and driver. Highly recommend for ease, convenience, and great conversation about history, politics, Brexit, etc.
First time using this service and won’t be my last. Very good from start to finish. On time and professional. Driver very safe. Very good service.
Now here's the thing. I have been travelling between HK and the UK for 25 years. This was the final trip. Relocating to the UK. I have been so organized booking the shippers, closing the house, arranging flights and, knowing I would be exhausted on arrival booking a taxi from the airport. But for the first time in 25 years I got my dates wrong! I booked the taxi for the day AFTER we arrived. I only realized this when changing the date and time on my smart phone when arriving. Oh dear. I had the booking reference and called the company. What a joy it was to hear that it was no problem. A new taxi was arranged and the booking transfered. No extra costs. The driver arrived and took over. I very painless ride to Birmingham. Excellent service. Definitely recommend.
Terrible customer service and non sense charge of wait time. We requested the driver to come 60 minutes after the scheduled landing time, but because the flight arrived earlier, they start the clock based on the ACTUAL landing. It is very confusing, and we need to pay the price for them to confuse the customers.
My family and I arrived in London after a long overnight flight with plans to go directly to Birmingham with as little hassle as possible. Using this car service was definitely a good choice. Booking was easy with great follow up till the end . The driver Taimoor was very helpful. He was waiting at the arrivals area with clear sign. He took care of the luggage and understood our needs well. The vehicle was very comfortable and well equipped with useful features. I will for sure use them again in the future.
Sergui was our driver. He was on time and very professional. I fully recommend this service. Very pleased.
Excellent service. From landing the airport till reaching the destination I was treated with maximum comfort and friendly nature. Santos was the person who accompanied and he is a star.
Driver was on time, very helpful and professional! The vehicle as in excellent conditions, spotless!
booked the "executive service" - absolutely terrible . Driver turned up 1.5 hours after the agreed pick up time. only had one car seat when we explicitly agreed they would provide two. Driver lied and said he was at the pick up point when he wasnt even at the terminal car park! Terrible attitude - from both driver and call centre. NEVER USE THESE PEOPLE
On time, sent sms prior to arrival, car smells smoke otherwise, I would have given 5 stars. Driver was at the designated waiting area.
The driver texted me as soon as the terminal boards indicated my flight had landed, confirmed where he was standing whilst I was collecting my luggage, and was there waiting for me with my name on a board when I came through into the arrival hall. He helped me with my luggage, and we went straight to the car. The journey was comfortable and door to door in just 2 hours. Would recommend highly. Cheaper than competitors by a considerable amount too!
Excellent as-advertised service delivered by professional, polite and courteous staff. Will be pleased to use them again the next time we need a pick up and drop off at Heathrow when flying in to visit our daughter in Birmingham.
The car was great and the driver provided an excellent service. The company was well organised and very professional. Couldn't recommend them more highly.
We took the taxi from Heathrow Airport Terminal 2 to our apart hotel in Birmingham city center. Our driver greeted us at the airport just on time as we requested. We ordered an MPV since we had more than 5 pieces of luggage. The vehicle was really clean and comfortable. Although we only asked for a child car seat which is free of charge, we were provided with both a child seat and a booster seat. We had a very pleasant ride to the Birmingham city center without any speeding. When we arrived our final destination using GPS navigator, we could not find our hotel due to the unclear address. Our driver went into great lengths to help us find our hotel by asking people around on foot in a freezing weather for more than 15 minutes. I really appreciate the help we received from the driver. I apologize to him that I forgot to ask his name because of the stress. Many thanks!!!
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