Threadneedles, Autograph Collection

Service here was excellent and friendly. The room was comfortable, although I had a hard time keeping the temperature consistent and the bed was a little too soft. The location is perfect for my work travels as well, but the real star here is the people. Everyone I spoke to was helpful and attentive and just great at their jobs.

Had a mixed experience with this hotel, fantastic location and some really great people that are working here Tyanna and Caterina literally saved my life after a combination of functional and neurological seizures meant that I needed an emergency evaluation. There was a miscommunication between the hotel and Airbnb concierge thay booked me into the hotel on the wrong day. This meant having to take a power nap in the gym across the road rather than having a proper rest before a stressful family funeral. A less experienced member of the reception team was unable to find my booking and to my understanding thought I was lying about having a room at the hotel because of a cultural misunderstanding about a payment card. I was sent in the ambulance to the hospital which triggered an epileptic seizures, and spent a day recovering and needing police intervention. Once the seriousness of the situation was fully realised to hotel sprung into action and the service has been top level. Whilst I was upset to miss a day with my family (I currently live outside of London) I was very grateful to Tyana and Caterina who sprung into action and saved the day. I have a few different seizures and it can be difficult even for medical professionals to tell the difference - these women were fantastic and should be leading the training moving forward on guests with disabilities. I couldn't have asked for better guidance, they were professional, solutions focused and extremely compassionate. I would recommend if there are any disabled travelers coming to the hotel to personally request either of these wonderful women, as they really know how to keep calm in a situation! It would have been a 5/5 review if not for the miscommunication at the front desk, and some issues within the communication for people with cognitive impairment / seizure disorders - but think it's an easy fix that can be solved with some more training around epilepsy, autism and functional seizures.

Always delights. I have been fortunate to stay here on multiple occasions, and it is my favourite hotel. It is beautiful, luxurious and calm. Without being pretentious. You always get a warm welcome, and there is none of the fake obsequiousness that you often get in "fancy" hotels. It is luxury done well, with decorum. This time Tianna made our stay even better with her humour, warmth and welcome. Looking forward to coming back.

The Threadneedles is a beautiful piece of classic London, a stunning old building (I believe a former bank) with all the architectural character you'd hope for in the City. Rich dark woods throughout, mahogany and cherry tones, marble accents, and the kind of detailing that feels genuinely old-world. The location is excellent, walking distance to Lloyd's, the Gherkin, and many of the key spots in the London insurance district, which made it ideal for work. The interior does lean a bit dark overall, which is really my only minor gripe, but it absolutely fits the heritage feel of the place. The staff made the stay. Genuinely friendly, accommodating, and attentive at every turn. The bar is a real highlight, a great atmosphere and a perfect spot to unwind after a day out, though it does close a bit earlier than I'd have liked. Overall a really nice place to stay and I'd happily recommend it, hopefully the rooms can see a refresh soon. A solid Autograph Collection property with a strong sense of place.