The Connaught, Maybourne

Loved the general service level - it feels like a special place and it is - you are made to feel welcome from the beginning and the staff go out of their way to make you feel special. When I arrived, I was offered to have a short tour of the hotel. When I woke up early on the 2nd day and wanted to use the swimming pool at 06:00 AM (I thought it opened at 06:00 rather than 07:00), the reception accommodated my request and had security open the swimming pool early just for me. I loved the setting of the swimming pool and steam room and would love to try the spa and gym on another occasion. I loved the water with citrus, dried nuts and fruits offered at the gym area as well as the very special plums (what a magnificent red colour!) in the rooms. The room itself had everything you could want and more - the bidet feature built into the toilet was excellent - I realise it's not necessarily a subject that people openly talk about but I loved it and beyond the extra clean feeling, it feels like an environmentally friendly option rather than wasting paper. The shower unit was great - as hot as you want it and stream power of torrential rain. Coburg Bar downstairs - again excellent service, kept coming back with more crisps and olives whenever we sat there and made classic fantastic drinks as requested. (Bloody Mary, Brandy Alexander.) Overall an outstanding experience that I would love to repeat. 2 minor issues on first day: 1. I was offered to have my luggage taken up to my room when I arrived. Instead of them being taken to my room, they were taken to my parents' room. (Even though it was a separate booking and they hadn't checked in yet as they were arriving later - so I'm not sure how or why this went wrong - it was rectified after I called downstairs.) 2. On the first night, a maid buzzed on my door at 22:00 - I believe to check if I needed anything or to tidy my room before bedtime - while this is appreciated and she kindly gave me 2 bottles of water as she asked if I wanted anything, it was a bit odd to me to have someone ringing at my door relatively late at night. Other than that, on the outside at times there were loud vehicles revving their engines in the area - but generally speaking I’d say it was quiet and I use my phone to drown out noise at night anyway. These are minor issues that pale in comparison to the elite service given and facilities provided at the hotel. If you can afford it, do it.

Amazing bar! Got to try a top 10 bar and wow, definitely blew me away. Tried 4 drinks between me and my wife and they were all fantastic. My favorite had to be the LUCI as it was a little sweet with a great finish. The classic Connaught martini was fantastic, but very strong. Great service too as they welcome you with a mini cocktail, nuts and olives.

The service is always highly impeccable, especially from Ilyas stationed around the gentlemen’s. Today was no different but I had to leave a review as I previously only had a my own experience to go on but today, I saw how excellent he was with everyone that came by. Some even exclaimed, “this service is unbelievable. Well done.

One of the best quiet locations in central London. Up to 20 minutes walking time to Buckingham Palace and 30 minutes to Westminster abbey. Highest level of service with hotel employees trying to help in any way possible. Would strongly recommend for anyone coming to London for business and leisure. There is currently small construction site in the back alley of hotel, although it didnt disturb us in any way