The Carlyle

I stayed at this apartment building twice in August 2024 and most recently December 2025. I think over all the first visit was much better than the last one despite booking fairly well in advance by 4 months. Location: Really good and very convenient to underground station and many restaurants. Staff : Responsive and fairly quick to help for any questions and on the last day they gave us an extra hour for checkout. Apartment: significantly more worn up furniture (some cabinet doors in living room and bathroom were broken, stains on couch or sofas ) Bathroom : drains were clogged first 2 days and they were fixed but they were clogged up again last 2 days. Amenities : the machine dryer was not working well and even after the staff came to try to fix it. Also we requested a small broom and sweeping pan for cleaning but it was not available. Heating: it was really cold and there were no heaters and the oil-based heather in the living room was not working.

My experience at the apartment was extremely poor and unacceptable. Upon entering the master bedroom, there was urine near the bed, which was very disturbing and unhygienic. In addition, there was dust all around the room, and the tables and wardrobes were not wiped properly. To make matters worse, under the bed there were a chocolate leftovers, used tissues, and accumulated dust, which clearly shows a serious lack of proper housekeeping. The bathrooms were also not properly maintained. One of the showers was not functioning properly, and there was no bidet/handheld sprayer for personal hygiene, which is a basic necessity. We contacted the apartment management to request a unit change, but we were informed that this was not possible due to lack of availability. Regarding the cleaning issue, a cleaning team was later sent along and clean the area and next day Mr. Rouland bring an air purification machine. However, the first impression had already negatively affected the overall experience, and the situation was difficult to overlook. Overall, this stay was far below acceptable standards for apartment, and I would not recommend this place for a Arab families

Great location & amenities in our 2 bedroom/ 2 bathroom unit. Nice spacious living & kitchen area. Very tastefully decorated & clean. Wifi worked well. We were in unit 1, so it could be noisy at times as it is right next to the front door & everyone had to pass this unit to enter. Parking nearby can be difficult to find & pricy- but no different to the rest of London. Loads of great eateries nearby & several large supermarkets close by. Communication was very thorough & prompt. The only real issue we had was that the codes given to the door & unit did not work, so we could not get in. We had been travelling for 20 hours straight with our disabled son & elderly mother, so we found this very frustrating. Nestor was very apologetic & rectified it as soon as they could.

We had an amazing time staying at The Carlyle! The location was perfect, close to the Tube, parks, shopping and restaurants. The size of the place was perfectly suited for our family of 5. Our flat was clean, had updated amenities and furnishings, and was spacious. The staff was attentive, provided easy instructions for check in/check out. Since we were arriving at 8am in the morning, they accommodated an early check in as well as a late check out. We’d definitely stay here again!