St. James Hotel And Club Mayfair

Location is great, but 5 stars are unfortunately history. Front desk staff (we met 4-5 individuals) made an inattentive, careless, unimaginative and overall unprofessional impression. Apparently all but one (the manager) were unprepared and untrained for the job. Most of the time staff misunderstood what I was saying or seemed not to listen. Email requests prior to check in remained unanswered, calls to front desk went through an automatic voice system. Dialgogues were similar to those I would expect at Tesco or BT call centers: staff relied on standard "service vocabulary", but struggled to understand or respond to anything outside of it. As a consequence doubt grew that conversations would lead to any meaningful effect. This doubt, unfortunately, later proved justified... A typical off shore call center experience. Both on the phone and in the hotel. For a hotel in central London, the level of English at the front desk was surprisingly poor. Sometimes someone was attending the door, sometimes not. To be fair, the senior front desk manager was able to alleviate some of the problems, but he clearly couldn't be everywhere at the same time. The rooms: we had two, the first ("deluxe") very dark, small and extremely noisy. Window showed a variety of brick walls and pipes in close proximity almost exclusively. Carelessness here, too: wifi not working (needed a restart of the router "hidden" in a rather improvised manner behind the TV), lamp not working (not plugged in). Shower in a bath tub with only a narrow glass panel for protection. Impossible to shower without flooding the bathroom, which was small. Upgrade to another room further up in the building which was ok but I believe beyond "deluxe" category. Throughout the building extreme noise from indoor ventilation systems obviously running far too hard for this old building.

This is the second time I’ve stayed and it is excellent in every way! You cannot beat the location and the staff is incredible. The restaurant and bar are wonderful and charming. Lots of history and a perfect place to stay and just about everything you want to see is within walking distance. Thank you for all the attention to every detail. I highly recommend the St James’s Club.

Perfectly situated boutique hotel in Mayfair for ease of walking access to the Tube and nearby gardens. Prior to arrival we alerted the staff we were traveling with our 4 month old and upon arrival the room had a pack n play assembled with baby gifts inside. So lovely! Would definitely stay again.

I have had the pleasure of hosting my editorial at St James Hotel & Club in Mayfair and it was the perfect setting for the vision we had created. The hotel has such a beautiful sense of history, character and understated elegance, with so many incredible details that worked beautifully on camera. Most importantly the service, the kindness from staff who were so accommodating and a true credit to the venue, was a premium experience. I hope to work with them again and a special thank you to Sea the marketing manager who not only was so accommodating and friendly on the day but so supportive throughout the months of planning for the day. A true credit to the establishment. I would highly and wholeheartedly recommend St James hotel and club perfect for all occasions including intimate weddings and occasions and one of my most recommended venues of choice for intimate affairs. Thank you all again so much! Isa (Isadora Marques Weddings)