I had a very pleasant stay at this hotel. The staff were friendly, professional, and very helpful throughout my stay. The hotel was clean and well maintained, and the location was excellent and convenient. The only issue I noticed was with the air conditioning. It seems to be connected to the restaurant’s ventilation system, as food smells occasionally entered the room through the air conditioning. I hope this can be addressed, as everything else about the stay was excellent. + the room size was very thin and not as what you see in the photos.
Sheraton Grand London Park Lane
Address: PiccadillyAvailability
Description
Facilities
Reviews
Had the best 5 night stay at the Sheraton Park Lane. Our room was more spacious than expected, the hotel location is very convenient (close to the tube, bus, across from the park), the breakfast in the lounge was excellent, the lobby and common areas of the hotel were gorgeous. But far and away the BEST part of our stay were the staff. Their warmth and friendliness was so sincere. Kwazi, John Smith, Mustafa, Tetiana, Nelson to name just a few. From the moment we stepped out of our taxi Mustafa was there with a big smile and a lollipop for our daughter - something that continued the whole stay! Every request was met promptly and like it was never any trouble at all. Housekeeping was wonderful and to come back to a spotless room every day was a treat. We were so sad to have to leave, though we look forward to staying there again on future visits. Cannot recommend this hotel enough!
We had a wonderful stay at the Sheraton Park Lane London. The staff was exceptionally friendly, welcoming, and always willing to help. Our room was spotless, comfortable, and very well maintained. A special thank you to Nelson and Luis for their outstanding service. They went above and beyond to make our stay memorable with their professionalism, kindness, and attention to detail. We truly enjoyed our experience and would definitely stay here again. Highly recommended!
Special thanks to the events team. We recently threw a very glamorous party at Sheraton Grand Piccadilly, and the events team was more than just kind. Customer-matching deals, easy communication, beautiful venue (newly refurbished tastefully), scrumptious food with all considerations accepted (VG, vegan, nut-free, gluten-free, etc.), and heartwarming services from the staff. We truly had a great party there. Silver Gallery is more than beautiful; Oakroom and Tudor Rose room are lovely and classic. Special thanks to Katie on her hard work and Quick communication and Nikky and Marcus for preparation and on-site service.
We had an absolutely wonderful stay and could not have been happier with our experience. The hotel is in a fantastic location—within walking distance of Buckingham Palace, the park, and a Tube station, making it incredibly convenient for exploring London. What truly made our stay exceptional was the staff. From the moment we arrived until the day we left, every member of the team was welcoming, professional, and genuinely kind. A special thank you to Yasmeen, whose warmth, kindness, and attention to detail made our stay even more memorable. Her service is truly exceptional, and she went above and beyond to make us feel at home. Our room was spotless and impeccably clean, the bed was extremely comfortable, and the soft robes and slippers were such a lovely touch that we really appreciated. I’ve visited London several times and stayed at a number of hotels over the years, but this was by far my favorite. I would not hesitate to stay here again and highly recommend it to anyone visiting the city.
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