Pan Pacific London

Had a lovely stay at The Pen in London. The room was clean, comfortable and well presented, and the service was excellent throughout. The staff were friendly and helpful, which made the whole experience even better. Overall, a really nice hotel with a high standard of quality. Would definitely recommend and happily stay again.

One of the best hotels I’ve ever stayed at. Workers were extremely friendly from the start. From the moment I arrived to the hotel, I didn’t even touch my luggage. It was all handled by the concierge. Rooms were extremely clean and well kept by housekeeping every single day. Water bottles were provided any time you needed them and workers constantly checked up on guests to make sure they were enjoying their stay. There was an issue with the door to my hotel room and it was fixed within 10 minutes. Room service was delicious. The hotel is also a 5 minute walk from Liverpool station which has trains that can take you just about anywhere in the city. In the future I will definitely be staying here again!

Wow, where do we even start! From the moment we arrived, our experience was incredible, and we honestly couldn’t fault the hotel or the team. We’ve stayed in some lovely places, but the level of service here genuinely stood out and made our stay so special. A huge, huge thank you to Nitsa, the Guest Relations Manager, who went above and beyond for us in ways we genuinely never expected. She made our trip and took all the organising, planning and stress completely out of our hands, allowing us to just relax and enjoy our time together. Every little detail was thought about, and the care and effort she put into making our stay special meant more than we can explain. Nitsa is truly wonderful at what she does and an absolute credit to Pan Pacific. The level of service she provided is the kind that makes you want to return, and we would 100% come back to this hotel because of Nitsa and the experience she created for us. She really is a credit to the hotel, and we hope she gets the recognition she deserves! We also received a complimentary room upgrade, along with personalised food and drink treats, which were such thoughtful touches and made the experience even more memorable. A special mention to Sonia Chan, who looked after us at the Guest Relations desk on arrival and made us feel so welcome from the very beginning. Thank you also to Nina and Heleen at breakfast, who were both so lovely, and to our spa therapists, Sade and Carla, who made our spa experience so relaxing. We also want to thank Eimute and Ilona from housekeeping for the beautifully prepared towels and all the little details that didn’t go unnoticed. The service was exceptional across the board, from breakfast to the spa, housekeeping and reception. Every member of staff we encountered was friendly, attentive and genuinely made us feel looked after. Nothing ever felt like too much trouble. The facilities were fantastic, the atmosphere was beautiful, and the whole experience felt luxurious without ever feeling impersonal. It’s the people who make a hotel truly special, and Pan Pacific absolutely delivered on that front. We left feeling so grateful for such a wonderful stay and couldn’t recommend this hotel enough. Nitsa, thank you for making our trip so special. You really did go above and beyond, and we won’t forget it! We’re already looking forward to coming back. Pan Pacific, you’ve set the bar very high!

This hotel exceeded all my expectations. The check-in process was smooth and efficient, and every member of the team we interacted with was courteous, professional, and genuinely helpful. The room was spotless, well-appointed, and quiet, providing the ideal setup to unwind after a busy day. Every facility and amenity was maintained to the highest standard. Whether visiting for business or leisure, the convenience of the location, paired with the outstanding level of customer care, makes this property a standout choice. A flawless stay—we look forward to visiting again!