London Marriott Hotel Maida Vale

I stayed at the London Marriott Maida Vale for five nights and overall had a pleasant experience, particularly when it came to the food and location. The location is very good, with convenient access to public transportation. It is easy to get around London from the hotel, making it a practical choice for both sightseeing and business trips. The breakfast was very good, and the food at the lounge was excellent throughout my entire stay. The quality and consistency of the meals were definitely among the highlights of the hotel. However, I was less satisfied with the cleanliness. While the guest room itself was acceptable, the cleanliness of the common areas was only average. In particular, there was a noticeable amount of dust behind the computers at the reception desk. The ground-floor public toilets were also not as clean as I would expect from a hotel of this standard. I would also recommend keeping perfumes, colognes, and other personal items securely stored in the room safe when leaving the room, as a precaution to avoid any accidental damage or mishandling. I was also disappointed with the swimming pool and gym facilities. These facilities are public and are not exclusively for hotel guests; they are located outside the hotel itself. Unfortunately, their overall condition was quite poor and did not match the standard I would expect from a Marriott property. In summary, the excellent breakfast and lounge food, together with the convenient location and easy access to public transportation, were definite positives. However, the cleanliness of the common areas and the condition of the public leisure facilities need significant improvement. Taking a few additional precautions with personal belongings, such as perfumes and other valuables, is also advisable.

We stayed at the Marriott Maida Vale during our visit to London and had a pleasant experience overall. The rooms were clean, comfortable, and well maintained, and the hotel itself was in excellent condition. The location is another big advantage. It's an easy walk to the subway station, as well as nearby attractions like Lords stadium, Little Venice and Regent's Canal. Other highlights include the complimentary evening snacks, a generous breakfast buffet, and tea and coffee throughout the day. The breakfast spread was extensive, with a good selection of breads, fresh fruit, cereals, dairy, scrambled eggs, made-to-order omelets, sausages, bacon, and other hot breakfast items. The only area that could use improvement was housekeeping. Room supplies were not always replenished, and I had to call the front desk several times to request replacements. I also noticed that used room service trays were sometimes left in the corridors until later in the day. Neither issue significantly affected our stay, but addressing them would make the overall experience even better.

I had a wonderful stay at the London Marriott Maida Vale Hotel and would like to thank the entire team for the excellent service provided throughout my visit. From check-in to check-out, everything was handled professionally and with genuine care. Every member of staff made me feel welcome and valued, which made my stay especially enjoyable. A special mention goes to the restaurant team. Although I unfortunately do not remember his name, the gentleman responsible for the restaurant greeted me every morning with a warm smile and even remembered my preferred coffee. It was such a thoughtful touch that made me feel truly appreciated as a guest. Throughout my stay, I received many small gestures of kindness and attention that made a big difference. The level of hospitality was outstanding, and I always felt comfortable and well looked after. Thank you to the entire team and the General Manager for creating such a welcoming atmosphere and delivering exceptional service. I look forward to staying with you again in the future.

I am extremely disappointed and appalled by the service at this hotel. On the day of arrival, I arrived at 11:30 AM with my two-and-a-half-year-old twin boys. A female staff member handled our check-in and informed me that rooms wouldn't be ready until 3:00 PM. I totally understood, left our luggage there, and made a specific request. Since my toddlers absolutely love watching buses, I asked the female receptionist if we could have a room with a street view. She clearly promised me that it would not be a problem and they would reserve one for us. However, when I returned at 10:00 PM to collect my room key, there was a male receptionist on duty instead. He told me that no street-view rooms were available. Frankly, if the hotel had poor internal communication and couldn't fulfill the request, they should have been honest and told me "we cannot guarantee it" in the morning. What made matters worse was the shocking attitude of this male staff member. Instead of apologizing for breaking the promise made by his female colleague, he actually raised his voice and scolded me, asking why I didn't state this request online beforehand. How can a well-known hotel group go back on its word just because of a shift change, and then turn around to blame and shout at the guest? This is a complete lack of professionalism and zero empathy for a family traveling with young children. I will NEVER stay here again and strongly advise others to avoid this hotel!