London Hilton On Park Lane

A wonderful stay in London. We stayed at the Hilton for five or six days and had a very pleasant experience. The hotel has a beautiful environment, an elegant and luxurious atmosphere, and our room was very comfortable and well maintained. The location was excellent, and the staff were professional, friendly, and helpful throughout our stay. We had a great time in London, and the comfort of the hotel definitely made our stay even more enjoyable. It was a lovely part of our trip and gave us some wonderful memories. We would definitely stay here again.

I had a wonderful experience at the Hilton Park Lane, and I’d especially like to mention Elijah, who was absolutely fantastic. He was incredibly kind, welcoming, and friendly from the moment we arrived. His warm attitude and excellent customer service really made us feel valued and comfortable. Elijah is a real credit to the hotel and made our experience even more enjoyable. I would definitely come back to Hilton Park Lane again, and I hope to see Elijah next time. Highly recommended!

At first, I thought the stay would be pleasant and welcoming however several staff members were quite rude, especially the head of the restaurant at the night bar in the lobby. He yelled at me to leave if I wasn’t going to order anything. They charge for absolutely a hand and foot for everything. I requested for some cutlery for my takeout order and it costed 8 pounds. The room service food is also absolutely horrible. I ordered a margarita pizza and this was probably the worst pizza I’ve ever had. Not to mention the room service lady who picked up the phone was extremely impatient while I was figuring out how to use the tablet that served as a menu to order. Several of the staff members also kept on questioning if they could help me with anything as if I wasn’t a guest in their hotel room in a condescending tone. The front desk staff were also quite rude when requested to upgrade. Anytime I tried to find a spot to work I was constantly warned to move or to pay. There’s absolutely no where to do work or even take a short phone call in privacy. This hotel has potential and is beautiful but the staff definitely made the experience quite unpleasant. Please avoid this hotel at all costs if you’re expecting good customer service.

I really enjoyed my stay here. The location is perfect, just across from Hyde Park Corner - I couldn’t ask for more. The check-in and check-out processes went smoothly. The Front Desk team was friendly and very helpful with any questions or requests I had. I also received a complimentary upgrade to a Deluxe room on a higher floor with a fascinating view, which I truly appreciated. Bial from the Front Desk was especially friendly and professional, and genuinely cared about how our stay went. Breakfast was excellent, with a great variety of options. I would especially like to mention Samreen from the breakfast area, who went the extra mile. I would also like to mention Ivana, Oscar, and their colleagues from the restaurant - thank you for all the hard work and for always having smiles on your faces. I’m sorry I can’t remember all the names, but I would also like to mention the team at the bar. One gentleman, I believe from Argentina, and another from London were both extremely friendly. I’m already looking forward to coming back and would happily recommend this hotel to anyone visiting London.