Not quite sure where all the lovely photos come from on the reviews. This hotel is a maze with the reception tucked away. Some of the staff is lovely but some are super rude. The regency & duchess suite stinks of dump. Seriously needs a refurbishment. All the shiny chandeliers will not d the leaking toilets and the side building falling apart
Room was a decent size. But hot. No AC. And a small window. Hall great size. Perfect for our functions. The grounds are open a picturesque. Great for children having a run round, sitting and relaxing as well as photo ops. If they had a spa, I would spend a few nights.
They do a lot of weddings and if you're there for a business event when they have a social event you won't get much sleep. I think if you ask they can try and keep different guests in different parts of the hotel. I ordered a double room that was very pokey tucked into a grass bank very dingy and damp smelling with a couple of plug in radiators. The pictures were alot more appealing than the place was and at 140 a night its wasn't what I'd call cheap. I think if you knew the lie of the land you could get a better experience. I did have a decent room on one of my stays and there is parking. Once you realise there's an overflow round the back.
I was deeply disappointed by my experience at this hotel, especially after hearing such great reviews. Because we were fasting for Muharram, we spoke to the manager a day prior, who kindly assured us we could use the breakfast area to heat and eat our food before dawn. We woke up at 1:45 AM to prepare, but when we went downstairs, a reception staff member named Courtney was incredibly rude and rigid. Despite explaining our arrangement with the manager, she completely refused to let us use the area or heat our food, treating us as if we were lying. Her attitude was completely unacceptable for the hospitality industry, as she spoke to us with utter disrespect and zero empathy. This was hands-down the worst hotel experience I have ever had due to Courtney's shocking behavior. I am highly disappointed and would not recommend this place based on how we were treated
We had a fantastic experience with our group booking at this hotel in May. Everything ran smoothly from start to finish, and our guests had a very positive stay. The bedrooms were comfortable and well-presented, and the check-in process was seamless, which our guests greatly appreciated. We also needed to add an extra bedroom at the last minute, and the team were incredibly flexible and accommodating in helping us make that happen. A special thank you to Oana, the Sales Manager, who coordinated our group booking. She was outstanding throughout the process— she was very professional and responsive! Her support made organising the booking so much easier, and we were grateful for her attention to detail and excellent customer service. Please also pass on our thanks to the rest of the team for their hard work and hospitality. We received wonderful feedback from our guests and would be very happy to stay here again and recommend the hotel to others.
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