Leonardo Royal Hotel London Tower Bridge

We had an excellent experience at this hotel. The room was very comfortable, the breakfast was excellent, and the swimming pool was a great bonus. The location was perfect, especially because it is so close to Tower Bridge, making it very easy to explore the area. I would especially like to highlight Fenia from the reception team, who was incredibly kind, helpful, and attentive throughout our stay. Her warm and friendly service really made a difference. I highly recommend this hotel and would definitely stay here again!

We had the best time staying in this hotel. We informed them that we’re celebrating my partner’s birthday and our anniversary and was surprised with a nice welcoming gift (as seen in the photos). The service they provide is top-notch and the facilities are great as well. We’d highly recommend staying in this lovely hotel. Well done to all the staff!

The welcoming staff are superb, from reception, to leisure area & restaurant. I booked 2 rooms for 6 members of family and we were surprised by the greeting card with a bowl of fresh fruits and bottle of wine upon arrival. That was so sweet for the guests. We had everything available in both rooms; coffee, tea bags, milk, biscuits. We also had coffee maker! We had fridge and kettle so we enjoyed our hot drinks after swimming. Breakfast buffet was worth it. There were lots of choices and served hot and presentable. What I like most in this hotel was being considerate and friendly. I was able to use my phone for saving memories (of course with limitation and observing privacy of other guests). We enjoyed the pool, jacuzzi and sauna. The steam room was somewhat mild so we did not enjoy that much. The only downside, reason why I gave score 9 was because I wish there was a bidet to use. Also considering that it is summer, the corridor on the 9th floor was really hot. Maybe a standing fan could help to lessen the temperature. One more thing, I wish the management could change the check out time to at leastb1pm, considering that check in time is 3pm. Overall, I love this hotel and we will definitely be coming back for another staycation.

This was a very dirty hotel. The lobby looks nice, the room itself looks nice and updated, until you walk into the bathroom. The bathrooms are old and have not been renovated, they just keep putting silicone and caulk over problem areas. Tub is dirty. The shower is dirty. the sink is dirty. Our toilet leaked upon check-in and we complained about how dirty and unusable the bathtub was. It’s a shame that I’m not able to upload the video I took of the shower. Throughout the stay, the shower stall smelled of sulfur/farts which lingered into the room. We'd come back at night just to be greeted by the odor again. They outsource their housekeeping, and that was abysmal. We had dirty dishes our entire stay, even after complaints. I watched the cleaning lady, when she finally came at 6:00 pm on the 3rd day, wash the dishes with her bare hands and no soap, in the bathroom sink. Dirty towels were left in the bathroom in a pile on the floor without being picked up, or replaced. The tea and coffee supplies weren’t cleaned or replenished without complaining to the front desk. The bathroom amenities were not replenished either, opened packages were left on the counter, we ran out of tissues, there was such a lack of care all around. The elevators are mirrored and were dirty our entire stay, from the push buttons and the doors on the outside, to the entire inside. On our final night we were fed up asked to speak to the manager instead of the front desk. We asked for one night to be comped, but they only offered us free breakfast in the morning. For as many times as we had to complain to get service, and show photo proof of the condition of our room, this was not a fair resolution. I don’t understand how this hotel has so many positive reviews given the public spaces. Our room couldn’t have been the only one with problems, Especially since the night manager acknowledged that their housekeeping was a problem. We would not stay here again.