Hilton London Hyde Park

Great Stay Room was fantastic! Staff were incredible! The hotel is less than a stone"s throw from a tube station Nisha & Talat were the amazing pair on duty. Thank you both for your help and good humor the bank Holiday weekend!

We had a very warm welcome from the front desk team at the Hilton Hyde Park. They were very accommodating to our needs and made us feel at ease. Its very refreshing to have this kind of customer service and it should be applauded. Thank you to Talat for his warm demeanor and Nisha for her kindness and attention to detail checking us in.

We had a rough check in experience due to our travel company that booked the room somehow forgot to pay Hilton. It took over 90 minutes to straighten out (Not Hilton' fault) Room we were originally assigned to had a maintenance issue, we asked for a different room and the only other of the same room category smelled like stale marinara sauce. The only other option was a room that they would add a roll away temporary bed in(aka a cot). We stayed with the original room. The night manager on duty Sehrish did everything in her power to be helpful. We were very frustrated and she was very kind and professional. She gave me another Manager's information who was able to address additional concerns. I spoke with Giuseppe multiple times both in person and by email. He was a great communicator and took each and every concern seriously and responded quickly and professionally. I feel the booking information on the Deluxe Family Suite should include that it is basically underground and has no natural light. I have now read multiple other reviews that show this as well. Also even though there is a Lift or elevator to the lower level you will still need to carry bags up some stairs I believe 4 or 5 and there are a few steps after you enter your room. Important to know if you have mobility issues, luckily we do not. Service in room for replacing towels and toilet paper we had to call for them but they did come quickly. Trash was not emptied. This is not a bid deal for me , but might be for others.

We had a pleasant stay! Such a helpful friendly staff. Our luggage was lost in the airport and we wrote Hilton as the delivery address, even though the delivery was after our stay ended, the staff still received it on our behalf and kept it safe. Definitely will stay again if the price is suitable! However our room was in the basement which was dark and kind of depressing, wish there was windows with views and daylight