The hotel is really run down and dated. It was not what I’d expect from a Hilton hotel. It felt dirty. Restaurant and bar area looks like it’s in deep need of renovation. So dated, dirty furniture. Lobby looks horrible. Hotel is really dingy and dark. Initial 3 rooms stunk of sewage - immediately requested to be moved. We were moved promptly but made us late to a wedding! The rooms are tiny. Sliding doors to bathroom. Chair at dressing table was stained. Really not worth the money - better off staying at a cheaper hotel as not worth the price point. Would never stay here again. _______ Added. Thanks for your response. Please can you clarify what good will gesture you’ve offered? Surely moving rooms is the bare minimum- you can’t expect guests to stay in rooms which smell like sewage?
Doubletree By Hilton London Greenwich
Address: Catherine Grove Greenwich, GreenwichAvailability
Description
Facilities
Reviews
I had a fantastic stay at the hotel. There were a few issues with the room.However, Gareth was quick to help and work his magic.Before I even knew it, he had fixed everything.Thank you so much Gareth. He was such a great help. The staff were lovely, and I’m looking forward to another wonderful stay at the hotel.
Nice staff. Attentive. Water on arrival. Air conditioned room before I arrived on a hot day which was really appreciated. They also checked if I needed anything by text. Bar nice and communal areas. Room was a bit of a disappointment. Dated and in need of some TLC.
We had a great 4-day stay here. Greenwich is an extremely nice area and there's lot of great restaurants and places nearby within a reasonable walk (10-15 minutes). Two rail stations nearby to get to Central London. We had a very spacious and clean room and staff was always friendly and helpful. It was generally quiet and pleasant as well. Great price to boot!
I would like to express my sincere gratitude to Henry, Ricardo, Wasim, and Edward for their outstanding service during my stay. The level of customer service has truly been above and beyond, and consistently intentional. We originally checked in for just one night, yet we have now stayed almost five , purely because of the exceptional experience created by this incredible team. Every interaction has been warm, professional, and genuinely people-focused. I have never experienced service of this standard before, and I am truly grateful. Henry deserves special recognition for his amazing cocktail-making skills and for going the extra mile to ensure we felt welcomed and cared for at all times. His attention to detail and personal touch made our stay even more memorable. I felt compelled to share this feedback in the hope that others reading it will be encouraged to stay at Greenwich and experience the same outstanding hospitality. Thank you again to the whole team for making our stay so special, it has been nothing short of exceptional.
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