Doubletree By Hilton Hotel London

If you book this hotel, do not book on the 7th floor, there is some insane rumbling coming from above, which is all night long. It sounds like an idling car in a garage above you all night & all evening it literally never goes off. Edit: staff super accommodating, offered us room change, offered us things like ear plugs etc. Further edit: didn't happen on the second night of staying. Staff made up for it, great stay overall.

I would especially like to thank the two wonderful receptionists who made our stay so warm and welcoming. Hamza and Naz were both incredibly kind, friendly and attentive, and went out of their way to help us whenever we needed anything. Their genuine smiles, patience and caring attitude really made us feel like valued guests rather than just customers. It is people like them who make a hotel stay truly special. A huge thank you to both of you — you were absolutely lovely, and we will remember your kindness with great warmth. ❤️

I would like sincerely thanks front desk employees Hamza and Emily, for their excellent service and hospitality they offered to me. I had a small problem outside of the Hotel, they both reacted immediately and helped me to solve my problem. Very warm and helpful personel. Looking forward to seeing them again and again. Thank you Hamza and Emily! I would like also thank Kanja for her hospitality. She welcomes everyone in a such a way that we feel like we’re at home. Because of my early meetings she offered flexibility in grappling a cup of coffee and driving to work. Thanks a lot Kanja and see you soon!

The welcome at reception was a very positive beginning to my stay. The room was comfortable but a few things could improve. The decor was ok if a bit tired, but the carpet was to me quite visually displeasing - I think designed to hide marks and stains. Shower ok and I liked the fact that there is body lotion not just basic shower gel and shampoo/conditioner. As with a lot of hotels the duvet is tucked in so much that you need to pull it out completely if you want to feel cosy in bed and want it to come above your shoulders - also it was ok for just one person but there was very little overhang each side if there were two people - in other words, the duvet in my opinion wasn't big enough. Also no drawer space just a bit of shelving in the wardrobe and basic cupboard. There was no fridge and I asked about this at reception, told them never mind, but they had brought one into the room whilst I was out - so very impressed. The bar/restaurant area was comfortable with efficient service and it was good they had two sizes of pizza as I have a small appetite. There wasn't adequate lighting in the room - no main light and even if you put all the lamps on, it was still not bright enough once it was evening and curtains drawn. One huge positive is the location - max three minutes' walk from the entrance to Fenwick/The Bentall Centre, and about seven minutes' walk to the Kingston Bridge where there are several restaurants along the river path. Special thanks to Jan and Naz on reception who were extremely friendly, and helped me with my luggage. Will definitely stay there again if I am in the area.