Doubletree By Hilton Hotel London - Hyde Park

Staff was not friendly. Room was filthy . Lights didn’t work, and fridge was broken. Had to change to a different room. Waiting on them now. This was after traveling for hours! Will never come back to this hotel. Awful for the Hilton brand update: they switched our room. Someone tried to break into our room through the connection door. Had no phone to call in case of emergency. Asked multiple times with no resolve. Met with asst manager Cian and she was not helpful. Promised us “the best room “ acted empathetic and did not follow through on any of her promises including refunding my stay, and giving me Hilton points in fact they charged me. We ended up leaving because we did not feel safe. I even asked if they could ensure our safety, the response no. As we were leaving, we met another couple in the hotel who said they had a similar negative experience and would never return. We rented a cute air bnb up the road that was 1000000x better! My old room still opened the elevator even though I was in another room We had checked out and hours later my roomdigital card was still active. Whenever we have used other hiltons from The time we checked out we always lost access , that’s how it should be. I’m Still fighting with them About my refund. I asked for an incident report, nothing. I asked for resolution-nothing, Bad management because when we left London and went to Paris, the Hilton there was phenomenal !

I had a wonderful stay at this hotel. The property was clean, comfortable, and well maintained, and the overall service was excellent. A special thank you to **Mori sharif** for his outstanding hospitality. He was friendly, professional, and always willing to help with a smile. His kindness and attention to detail made my stay even more enjoyable. Thank you to the entire hotel team for making my visit such a pleasant experience. I highly recommend this hotel and look forward to staying here again.

I had a wonderful stay at this hotel. The staff were exceptionally cooperative, welcoming, and always ready to help, which made my experience even more enjoyable. A special thank you to Saim, Trisha, and Lovis for their outstanding hospitality and professionalism. They went above and beyond to make sure I was comfortable throughout my stay. Their kindness and genuine care truly made a difference. I highly recommend this hotel and would be happy to stay here again.

Hotel is nice elegant clean and amazing having an AC (that actually cools the room!) during this heatwave was the best. Kitchen service was great and helpful. Kim in reception was super helpful and friendly! We came here for work and we will book again next time we need to. Also very nice to be close to the park and tube stations.