Club Quarters Hotel St Paul's

I’ve stayed at Club Quarters St Paul’s twice before and previously left an excellent review, which makes this experience particularly disappointing to write because I’ve genuinely enjoyed staying here in the past. Ahead of arrival, I requested an early check-in, and while the team did accommodate this, the only room initially available was an accessible/wheelchair-friendly room. I did feel uncomfortable taking this room, however I was reassured that alternatives would be available should a guest requiring accessibility need it. Unfortunately, the room itself was not up to the standard I had experienced previously. There was a very unpleasant sewage smell that persisted throughout the stay, and the hotel generally felt much more musty than I remember from previous visits. The room also had visible stains on the carpet, which impacted the overall impression of cleanliness. Service at the front desk was mixed. Some staff members were genuinely warm, friendly, and helpful, while others felt disengaged, and at times there was a lack of friendly acknowledgement. One of several issues came on the third morning when the toilet completely flooded the bathroom, which was extremely unpleasant. To the hotel’s credit, this was resolved on the same day, although the toilet continued making loud rumbling noises for the remainder of my stay. Upon checkout, I shared that this had not been my best stay compared to previous visits. The team was kind and very generously offered a complimentary night, which I genuinely appreciated. However, I was slightly surprised that no one asked in detail what had gone wrong or what the specific issues were, as I hope these are things that can be resolved. This hotel has always felt like a bit of a hidden gem because of its fantastic location near St Paul’s Cathedral, which is why I’m hopeful this was just an off stay. I do think the property could benefit from improved ventilation and some refreshing, as the musty smell and maintenance concerns were noticeable this time around. I will give Club Quarters another try when I’m back in London because my previous stays were genuinely excellent — I just hope this gem shines again.