Disgusting health hazard of a hotel. Bed sheets were not changed when we arrived, and the bed was made with dirty sheets. There were DRIED BOOGERS stuck to the bed sheet and fresh BROWN AND RED stains on the sheets. Hotel refused to take accountability. Extremely gross place, do not stay here.
We rented 2 rooms for our family. When I first found this place it was on another website that advertised it as wheelchair friendly. I should have looked on Chilworth's website. None the less the people working the front desk were so helpful in getting our son who is wheelchair bound up and down the stairs. The rooms could definitely use a good cleaning and some maintenance, but the location and the people working there made this a great place for my family to stay.
We stayed at the Chilworth for 2 nights. The apartment was a good size for the two of us and very comfortable. The staff, especially Felippe, was so helpful. The kitchen was nicely equipped with supplies for doing dishes. It had a stovetop, oven, microwave, electric kettle, toaster and coffee maker. It also had a washer, dishwasher, and fridge with freezer. The bed (queen size) was comfortable. It was an easy walk to Paddington station. Hyde Park and Kensington Gardens are also close. Would definitely stay here again on another trip to London.
Very disappointing and unacceptable stay. We booked through Booking.com (Reservation No.: 5087740128) — and although this wasn’t our first stay, this visit was shocking. We were placed in the basement in a studio that is not suitable for living: • The heater did not work in the middle of winter. • The kitchen tap was leaking and we had to collect the water manually. • The bathroom window is not insulated, making the bathroom extremely cold. • The place is damp, dark, and nothing like the photos shown online. This shows clear neglect and lack of respect for guests’ comfort. We paid the full amount and did not receive even the basic standards of accommodation. I do not recommend this place at all, and a formal complaint has been filed with documentation.
The front desk is very helpful and friendly. Special thanks to Mr Mohfowd who helped us to get to the street to help us flagged down a cab on short notice when we checked out, and even helped us to carry our heavy luggage up the cab. This is really the epitome of good service. I would have given 5 stars if not for the housekeeping. We have booked a one bedroom for 4 pax and requested for sofa bed to be set up. Upon checking in, sofa bed was not set up. We had to move the heavy marble table aside ourselves and pulled out the sofa bed. The beddings was clean but it was dusty and dirty under the bed. The location was great and the room was a good size too.
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