We had an absolute dream stay at Tampah Hills in Villa Mentari! What truly sets this place apart and elevates it far beyond other accommodations is their incredible eye for detail. From the moment we arrived, we felt pampered by all the thoughtful little touches—super comfortable bathrobes, a fully stocked fridge with complimentary drinks, a proper espresso machine, and even delicious oat milk provided for our morning coffee. It’s those small, luxurious details that make a stay feel truly exceptional. On top of the stunning villa itself, the service was top-tier across the board. A huge shoutout to the fantastic butler service, which was attentive, warm, and made our entire stay effortless. The staff at the Biras Beach Club were also wonderfully attentive and always went above and beyond for us. We also thoroughly enjoyed using the padel and tennis courts during our stay—the only cherry on top would be if they offered the option to book private coaching sessions! We couldn't have asked for a better experience.
Tampah Hills
Address: Dusun Tampah Desa Mekar Sari West Praya, Praya Barat, Kab Lombok TengahAvailability
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Luxury Paradise. Arifin made our stay 11/10 experience. Truly paradise, the ultimate holidauy destination. Enjoy!
Our stay at Tampah Hills was absolutely perfect from beginning to end! Everything exceeded our expectation, the beautiful villa, the stunning surroundings, and the exceptional attention to detail. A very special thank you to our butler, Mr Ramli, who took such wonderful care of us throughout our stay. He was always attentive, kind, and genuinely thoughtful, making sure we had everything we needed. His warm personality made such a difference, and our entire family absolutely adored him. He truly made us feel at home and made our holiday even more memorable. We couldn’t have asked for a better experience and would highly recommend Tampah Hills to anyone looking for an unforgettable stay. We can’t wait to come back!
We were due to stay at Tampah hills in mid July but unfortunately my husband had an accident and had to have life saving brain surgery to remove the bleed in his brain. We were due to travel with our two young children and when we reached out to them to refund our planned 3 nights with all medical documentation they simply stayed that we had booked an early bird offer and that they wouldn’t do so. I found this level of customer service really poor. For benchmarking other institutions such as Raffles, Cocana beach resort in Gili offer us immediate refunds with relevant documentation. Having travelled to over 70 countries worldwide this is an example of how poor and inflexible the customer service is and undeniably the lack of compassion reflects what the experience would have been. I’d urge people not to book if customer service and a bottom line of following policy is the experience that they want. Incredibly poor.
The worst stay ever at a 5-star establishment. We recently stayed at Tampah Hills and unfortunately experienced a series of issues that significantly affected our trip. Before arrival. I had pre-arranged activities with the resort via email before arriving in Lombok, but upon arrival, the team had no record of what was planned and suggested alternative snorkelling locations that had never been shared with us or listed on their website. The Alphard driver who collected us from the airport did not help with our luggage. Arrival. The kueh lapis presented to us on our first day was rotten. Safety. We informed both our point of contact and butler about food allergies in our group, yet room service still served seafood to a guest with a seafood allergy. One of us also got food poisoning from room service. During a surf lesson, there were three students but only two instructors, and no helmets were provided. My wife was not assisted with her surfboard, which resulted in a head injury. On our snorkelling trip, we were given a non-functioning life jacket and broken fins. The hot tub was not properly cleaned, which caused rashes. We were bitten by bed bugs overnight. There was also a fire nearby during our stay, and we were never warned or notified about it. Activities. We requested a private boat for snorkelling but were placed on a group boat instead. Our fishing guide kept half the fish we caught. Room and facilities. The water supply cut out four times during our stay, with the last outage taking four hours to resolve. An aircon vent cover fell off during the night and woke everyone up. Our room was never cleaned proactively. We had to request it every single day. Towel and amenity replenishment was inconsistent, and dirty dishes left in the sink went unwashed. Room service arrived cold on two occasions. A resort at this level should take responsibility for every partner it engages to deliver guest experiences - briefing them properly on each guest’s needs, allergies, and arrangements. Nearly every issue we encountered was preventable.
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