Domaine De La Commanderie De Ballan

This was a lovely place, modern rooms and reception staff were very helpful. What has let this place down is the cleaning, it just wasn’t good enough. There was dust in all corners, bathrooms sinks had stains which bleach would have removed and generally the whole place needed a deep clean. I felt the cleaners were just doing light touch ups and only cleaning what was clearly visible. It’s a shame as the rooms are modern, beds were comfortable and everything was decorated well.

We had an extremely disappointing experience. We booked our family holiday (four families in total) two months ago, only to receive an email just weeks before our stay informing us that our booking had been cancelled due to a private event. It’s hard not to feel that this decision was financially motivated, even though it was presented as being “out of their hands.” We were given a list of alternative accommodations, but at such short notice everything suitable was already fully booked. As a result, we were forced to find somewhere else that is both less convenient and significantly more expensive. To make matters worse, when we reached out to the business to discuss the situation, we received no response at all. The lack of communication and accountability is incredibly frustrating. Overall, very poor customer service and a stressful experience we did not expect.

We enjoyed our stay in the lovely rooms and grounds of the chateau. The outside sauna and jacuzzi were a delight to use. Our only disappointment was the breakfast which we felt was overpriced for what it contained.

We stayed here last week and, unfortunately, our experience did not meet expectations. The gîte was not clean on arrival — dirty dishes and a filthy dishwasher meant we had no clean plates the first evening. Although action was taken the next day, this was not a great start. One of the main reasons we booked was the advertised evening meal service, which would have been ideal as we were travelling with a baby. However, at check-in we were told this was “only for emergencies” and not recommended, which was very disappointing and left us having to cook every night instead of enjoying a relaxing holiday. Breakfast (€28 p.p.) was also far below expectations — one slice of ham, one yoghurt, a single baguette to share, and no fresh juice. We appreciated that the cost was refunded, but the quality didn’t match the price or website description. Housekeeping skipped two days and came very late once, meaning no clean towels or kitchen service. The heating in the living room also didn’t work, leaving it cold and uncomfortable with 11°C outside. While the staff were friendly and did offer an alternative room, the lack of proper meal options, inconsistent cleaning, and heating issues made us decide to check out early. Unfortunately, the overall service and facilities didn’t live up to what was advertised. We have emailed the property with complaints but without any answer..