Chateau Belmont Tours By The Crest Collection

Travelled to France and stayed overnight at this lovely hotel. Room was wonderful, very clean, good size. Little touches like Le' Occitaine toiletries, pet bowls, toy for my Siamese cat. Equally, although did not use the mini bar, it was there and stocked with " goodies". Also full sink, hob ,electric kettle, crockery and utensils if you wished to take food and cook. We ate in the garden area, beautiful evening not far from the wonderful pond. Food was good, but the service from the young waiter was excellent .He was very attentive and a credit to the hotel. We will be staying there again on our return journey. Also got to say the reception staff all so lovely and helpful. Parking an absolute bonus. Love this place. Well done to all at this hotel.

Nice rooms and garden. Stayed in one of the family rooms which was nice and spacious. Service was a bit slow and breakfast is on the expensive end for what is offered. Unfortunately, there are no easy alternatives nearby. Dinner was ok but also a bit too expensive for the quality. Parking is available on site but can be limited if you have a roof box on the car. The location is good but there is not much around it, so you have to drive to get somewhere for alternative food etc.

An excellent experience. The staff is attentive and welcoming and the rooms are spacious and well-maintained. The restaurant serves absolutely delicious food. Parking available. This hotel is definitely worth your time and money.

Due to an air conditioning issue, we were moved from the Junior Suite we booked with a queen bed to a standard double room. When we expressed concerns about the downgrade, the manager told us we were welcome to find another hotel if we were unhappy. The hotel offered a €20 per night refund, but refused our request for complimentary breakfast instead. After trying the breakfast, we found it mediocre and not worth the €20 per person charge. The room had very small, hard pillows, worn towels, and inconsistent hot water. Despite requesting extra pillows through housekeeping, none were provided. The location was also less convenient than expected. There is very little within walking distance, and many of the nearby businesses appeared abandoned. Or permanently closed. It's best to have a car or take the train down the hill into the city center for restaurants and shopping. Checkout was the most frustrating part. Staff attempted to withhold the agreed refund by citing taxes and other charges that had never been mentioned before. We were also accused of taking minibar items despite taking nothing and had to offer to accompany staff to the room to prove it. Only after a lengthy discussion and making it clear we would leave an honest review was the promised refund honored. Problems can happen at any hotel. Unfortunately, the room downgrade, dismissive management response, poor service, inconvenient location, and difficulty receiving the compensation we were promised left us very disappointed with our stay.