Radisson Blu Hotel Liverpool

2 night stay, first trip to Liverpool, room booked by 1 member of 4 party group (2 twin rooms) based on her previous stays in other radisson hotels. Will never stay in any radisson again. Very poor from check in to check out. Main complaint oppressive heat in restaurant and bedroom. Complained to manager 2 nights in a row. Received a reduction 30% overall price. Not compensation for lack of sleep due to heat! Air con not working...despite 2 small fans in room still relentless. No natural ventilation in rooms or restaurant. Who responsible for building hotel with windows that cannot be opened should be questioned? Walked into restaurant on 1st evening walked straight back out. Went to lovely Italian 3.mins walk away. Had early breakfast both mornings which was the only saving grace of whole trip. Small amount fresh air from front door through. Everybody complaining about heat in September. Staff also report heat draining to work in. Alternative options same price available 3 minutes walk away. Very poor management, poorly trained staff, general air of couldn't care less attitude about the place, from front reception area, seats in restaurant, only 1 lift in action all weekend. Duty Manager plamassing us 2 nights in a row about broken air con!! See pictures below. AVOID at all costs 🥵🤯🙏🤮

Excellent stay. Very friendly and helpful staff. Special mentions to Freya and Ethan at reception. Krunal and Pola in the dining section and James in the maintenance. Parking was available in front of the hotel managed by Liverpool City Council. Inner zone rates applied at approximately £3.50 an hour between 7am and 11pm. I would highly recommend this hotel for location, cleanliness, and staff service. Keep up the good work. Thanks Raddison 🙏 Update: On the 23rd of August 2026 night, the fire alarm went off around 1 am. The entire hotel was evacuated. We were out of the building in the cold weather, waiting to be given the ‘all clear’. Unfortunately, we could not go back to our rooms as it was not deemed safe to do so. I want to express my gratitude to the operations manager Dr.Supra Ghosh, the front desk managers Mr Rajeev and Mr Bhashil. They toiled tirelessly through the night to arrange for the guests to be accommodated in surrounding hotels which were managed by the same group that owns the Raddison Blu - a group called RBH. Thanks to all of you for sorting out a problem that was beyond anybody’s control.

Very disappointing stay. The AC was broken, and they moved me three times to different rooms. None matched the room I originally booked—I booked one bed but was given twin beds. The bathroom made constant noise, and the hotel is old and very noisy. They even gave me a fan instead of fixing the problem. The staff and the manager were not helpful, and I wasted valuable study time because of all this. I honestly don’t know how this hotel is rated 4 stars. No compensation was offered. I would not recommend staying here.

We arrived at the hotel for a two day stay on Friday 26th June at around 8 pm having booked through Booking.com.There was no one on any of the three reception desks and four people in the queue to check in , after 30 minutes waiting there was still no staff to be seen and the queue had swollen to about 12 people who by now were getting very angry. As my wife is diabetic and we needed to eat , we decided to leave having booked a similar /cheaper room at the Malmaison which was excellent in all respects . On contacting Booking.com to complain they replied quite quickly saying our money would be refunded and that there were ‘some issues’ with staffing at the Radisson Blu. So be warned and book somewhere else ..