About Activity
Premier, private, and professional transportation services for travelers passing through Lisbon Humberto Delgado International Airport (LIS), Lisbon Cruise Terminal, or simple city transfers. Designed to remove the stress of navigating a new city, the service ensures a seamless, door-to-door experience from the moment you land.
Key Features & Services:
Private Airport Transfers: Dedicated vehicles for both arrivals and departures, ensuring privacy and comfort.
Personalized Meet-and-Greet: Professional drivers wait directly inside the terminal, holding a sign with your name for immediate identification.
Stress-Free Experience: Services include luggage assistance and direct transport to your hotel or desired destination, avoiding public transport or taxi queues.
Flight Tracking: Services often include flight monitoring to adjust for delays, ensuring a driver is ready upon arrival.
Looking to pair your private transfer with a private tour?
Contact the supplier directly.
Includes
- Private transportation
- Free waiting time up to 15 minutes from Hotel, Accommodation.
- Free waiting time up to 30 minutes from the Cruise Terminal.
- Airport in terminal meet and greet service.
- Luggage Allowance: 1 Medium checked Bag (up to 50 lbs.), plus 1 Carry-on per guest.
- Free waiting time up to 60 Minutes from the Airport.
Excludes
- Driver gratuities are completely optional, but they are highly appreciated for professional service.
Duration: 15 to 1 hoursYour Pickup Instructions:
From the Airport: Your driver will be waiting with a name sign inside the arrival terminal. Complimentary waiting time is up to 60 minutes.
From the Cruise Terminal: Meet your driver at the designated Passenger Pickup zone. He or she will be holding a sign with your name or group name.
From All Other Locations: Please be at your designated Passenger Pickup zone at least 10 minutes prior to your scheduled time.
On the Day of Travel -
Stay Connected: Your driver will contact you directly. Please ensure your phone is powered on and able to receive calls and texts.
Contact the Operator: Do not use the Viator platform to message the driver or Transfer Operator. For the fastest service, reach out to them directly. (WhatsApp is perfectly fine to use!).location within 10 minutes before your scheduled pickup time.
Prior to departure and or arrival, we will provide you with your driver's contact information.
Infants and small children can ride in a pram or stroller Public transportation options are available nearby Specialized infant seats are available Suitable for all physical fitness levels By booking a transfer or tour with Operator, you (the "Guest") agree to the following terms and conditions. Responsibility for Communication: The Guest is responsible for notifying the Transfer Operator of any flight delays, changes, or unforeseen delays in their arrival immediately. Waiting Time: After the allocated waiting time, if no contact is made with the party, the Transfer Operator reserves the right to record the trip as a "No-Show" by the Guest. No-Show are Not Refundable. Like to pair a private tour with your transfer? Our tours includes pickup and drop-off at your chosen location. When you pair a tour with your booked transfer, we will credit you for the paid transfer. No Cash Payments: Drivers are not allowed to collect payments onboard, with the exception of tips/gratuities. Direct Payments: Any cash or other form of payment made directly to the driver will be considered a tip/gratuity and is not counted towards the booking fare. Liability Limitation: RapidShuttle is not responsible for any items left in the vehicles. Guest Responsibility: It is the Guest’s responsibility to ensure they have all their belongings upon exiting the vehicle. Standard Allowance: Each traveler is allowed a maximum of one (1) medium checked bag (up to 50lbs/23kg) and one (1) carry-on bag. Oversized/Excessive Luggage: Large/extra-large checked bags, surfboards, golf clubs, or bikes may have restrictions. Please inquire with the Transfer/Tour operator before travel to confirm if excess luggage is acceptable. Fees: Extra fees may apply for oversized or additional luggage. Accommodations: Collapsible wheelchairs/scooters with removable wheels can be accommodated, provided the Guest(s) is/are accompanied by someone who can assist them with boarding, disembarking, and disassembling/assembling the mobility device. Capacity Restrictions: Wheelchairs/scooters may not fit in vehicles designated for 1-2 Passengers (Sedan) or 3-4 Passengers (Minivan). Guest Responsibility: It is the Guest’s responsibility to ensure their mobility device fits in the selected vehicle. Driver Liability: Due to liability restrictions, the driver is not allowed to assist in the disassembly/assembly of the wheelchair/scooter, nor assist the Guest(s) in boarding or off-boarding the vehicle. Accessibility Note: The Transfer Operators vehicles are not equipped to provide specialized Access/ADA services. Incompatibility: If the wheelchair/scooter cannot fit in the luggage compartment, or the Guest(s) cannot board the selected vehicle, RapidShuttle will do its best to find an alternative service for the Guest(s) at their own cost. These costs will be in addition to the initial reservation cost. Service Substitution: Due to unforeseen events (road conditions, mechanical failures, overbookings), RapidShuttle reserves the right to use trusted affiliates to ensure on-time service at no extra cost to you. The substitute service will be equal to or better than the booked. Necessary traveler info (name, phone, flight/pickup details) will be shared with the partner. Child Safety: Passengers are responsible for appropriate safety gear. Child/booster seats are available upon request for an additional fee. Extra Waiting Times Fees (upon request): $15.00 per every 15 minutes payable to driver directly. Pickup Instructions: Upon arrival, proceed to the designated passenger pickup zone at the terminal curbside. Call (do not text/email) the driver directly if contact info was provided; otherwise, call the company dispatcher. Notice: On the day of travel, contact your driver or the Transfer Operator directly. Do not use Viator platform for contact. Drivers: All drivers speak English and Portuguese. Bilingual drivers can be requested but are not guaranteed. Operated by RapidShuttle. For a full refund, cancel at least 24 hours before the scheduled departure time.
Reviews
Our transfer drivers were...Karen_W
Our transfer drivers were very courteous and professional. They constantly let me know where they were and arrival times. Tiago and Nuno were our drivers. Nuno even pointed out points of interest to us and gave us restaurant suggestions. He could have not been more helpful. Ask for Nuno if possible.
Excellent service provided!Deborah_B
Jun 30, 2026, 12:29:38 PM Excellent transfer service! Our driver was very easy to find as soon as we exited the Cruise Terminal. He was standing holding a sign with our name clearly visible and a welcoming smile. He delivered us safely to our airport terminal and helped us with our luggage. We couldn’t ask for better service than we received. I highly recommend this service!
Double confirm pick up time. Our driver was given the wrong time to pick us up by his office which caused us to arrive at airport later than we planned
Driver was right on time...Colleen_R
Driver was right on time and very helpful. He texted when he was on his way and made sure we knew exactly where he was picking us up. Thank you!
On time!
Personable and professional.
Our driver kept us informed about his and our arrival times prior to our pickup.
I was impressed with the communication they sent me several follow ups on my time and day to be sure nothing has changed. The driver was courteous pleasant, and also called a couple of times prior to picking us up. The service. Customer service was great.
Lisbon airport has a dreadful system for entering passengers! Driver great!Lillian_H
May 18, 2026, 11:20:24 AM Our driver was excellent. We flew into Lisbon, Portugal airport which has the worst system for foreign passengers to enter the country. They have electronic machines that should work but are in clusters of 6-8 machines spread out over a great distance. No personnel to assist or tell people to keep walking to the next bank of machines. All machines went offline and NO ONE around to direct a huge plane full of people. Then when machine came back online only about 50% of people would get approved. After all this, we had to join a LONG LINE of passengers to go through a regular passport check. The whole process took us 3 hours and our driver waited for us!! He was so courteous and helpful. He apologized to us and was still smiling after waiting all that time.
She was very communicative, punctual helpfulness. She talked all the way to the airport and gave us so much information. Wish we had met her before getting to Lisbon. I would highly recommend her and Viator to anybody.!!
Great communication and friendly helpful service ………………………………………………………………………………….:::::;;;;;;;;;;;;;;;;
Excellent driver, clean & comfortable large executive van, friendly & punctual service. A bit pricey but reliable.
Good and easy ride. Billie_R
The driver was Friendly, polite and courteous. Got us to the port on time and safely. The car was comfortable.
Highly recommend Bernice_S
Excellent service and helpful driver. He went out of his way to accommodate our needs. Would recommend this company
Great transport from hotel to CruiseSharon K
Arranged a private transfer with Roberto from our hotel to the Lisbon cruise port. He showed up early to take our party of 8 and ALL our luggage. We squeezed in the mini-van and got to the port in short order. Roberto has a very pleasant and professional manner. I highly recommend him and his service!
Poor service, no driver showed up.Janice_S
My driver did not show up. I had to get a taxi after numerous attempts to locate a driver. Very stressful after an over night travel.
Easy transfer in a benz van at very fair priceBruce_L
Our driver was good snd friendly. Spoke good engiish. The street of our hotel did not allow private cars, only taxi’s snd official vehicles, so the driver came to get us and helped with luggage.
What a wonderful trip, very comfortable and safe, everyone was very friendly. It will definitely be something to repeat.
An excellent service296rutes
Excellent service, extremely friendly and very professional. We had a very comfortable trip. We will definitely do it again.
Top service, discreet, with lots of simpathy. No waiting time, practically the scheduled time at the hotel. Very comfortable 35 minutes journey. Safe driving despite a lot of traffic. Really top.
