Lisbon Airport Shared Departure Transfer

My driver was nice. He was already waiting for me when I arrived downstairs in the lobby. Very professional and courteous. We quickly arrived at the airport.

I booked our transfers through love Holidays as part of our booking and it was with MTS Globe. On arrival at Lisbon there was a driver waiting for us in arrivals with my name on a board. Excellent service. Coming back I received a message saying our return transfer was booked but with time of pick up to be confirmed 24hrs before departure and an email would be sent to the hotel to confirm as well. Neither was received I tried to ring all numbers provided to no avail and even the hotel receptionist tried as well. Number unavailable. In the end we just booked a taxi to the airport as had no confirmation from MTS globe. Very disappointed

Ride was confirmed for 9:15am pickup. Driver arrived at 9 :04am. Driver pointed out some things along the route and tried communicating as best as he could which is very helpful. Will use timeshare again. Prices are very reasonable.

I was never picked up after sending the MTS company two emails with two individuals from the company acknowledgement and stating that my pick up was confirmed. The night before sent another reminder, again told it was going to happen. The day of my transfer noone picked me up or contacted me, the phone numbers given were not answered even the emergency number!! I had the hotel staff assist me and even they were troubled to the lack of response. I had to go and get a taxi and even after two hours not one response. I would never recommend this company who at this point never cared for taking care of transportation to the airport. I even sent all the documents via email asking what happened and again nothing.

Never use this shuttle service! I recently had an incredibly frustrating experience with MTS Global, and I feel compelled to share my ordeal. I booked a round-trip shared shuttle service from Lisbon, Portugal airport to my hotel. The troubles began upon our arrival. Our plane encountered delays due to airport logistics, causing a domino effect on the subsequent processes. After finally reaching the designated area for the shuttle, there was no sign of the driver. When we inquired with a representative from MTS Global, we were shocked to be labeled as a "no show" because the driver had allegedly waited for over an hour. This was far from the truth. Our plane was delayed, and we went through a lengthy process of deboarding, transportation, luggage retrieval, and security checks. Despite explaining our situation, the representative was unhelpful and even refused to contact the company on our behalf. Stranded without phone reception, we had no choice but to take a taxi to our hotel. The lack of professionalism and understanding exhibited by MTS Global is truly disheartening. A reliable shuttle service should account for unforeseen circumstances, especially when dealing with airport transportation. In summary, my experience with MTS Global was marred by poor customer service, false accusations, and an overall lack of reliability. I strongly advise against using this company for your transportation needs. There are undoubtedly more trustworthy options available in Lisbon.

The drivers were there ahead of time even though it was a very early flight . They helped with the luggage and gave us directions on where to go. It was really nice of them. All our taxi services were really nice

I’d highly recommend this service if you’ve a packed holiday and don’t want to worry about arranging a trip back to the airport. Protip drop them a reconfirmation at least 48 hours before leaving to be safe.

Driver was very personable but the pick-up time was scheduled an hour later than I would feel comfortable with for an international flight. I made this concern known at the time of my confirmation. The driver arrived about 20 - 30 minutes late on top of a 9:35a pick-up scheduled pick-up time for a 12:15p flight. It was a rainy day which also added delay to our prompt arrival to the airport.

<p>I arrived after more than 20 hours traveling to get to Lisbon that is why I booked the transfer. After I got out- there was a section -waiting area with tons of signs- very organized with the only exception that there was no sign with my name- I walked-I asked and even called to the emergency number and finally after 50 minutes I found the contact who was not there- After I found it- she brought me to the driver and it was a great ride to my hotel.... I strongly believe it needed to be more organized and stress free. But thankful I found my contact and transfer and safely arrived to my hotel.</p>

<p>Very friendly driver who arrived exactly when we'd been notified to expect them. very stress less drive in rush-hour traffic and delivered straight to our departure terminal T2. We've used Viator on several occasions and they always inspire confidence. Many thanks to those who organise and those who deliver such an excellent service.</p>

<p>I was worried due to bad experience before, so sent email 2 days before, and they email me back and confirm the pick up time.<br/> The driver showed up exactly the time he should be and then we went to airport w/o any problem. For this point, I totally trust this<br/> company and they did good job: I will use them again if I go to Lisbon. Highly recommend!!!!</p>

<p>Very punctual - driver was already there when I walked out 15mins before scheduled pick up time. The website which confirms pick up details didn't confirm specific pick up address as I was in pedestrian only street, so just remember where they drop you off at from the arrival transfer.</p>

<p>I think they went out of their way to accommodate my needs and my driver was exceptionally well spoke and helpful.</p>

<p>We called the day before of departure and our booking and time of pick up was confirmed. After waiting one hour later of time confirmed nobody show up and when we called to find out what happened, their answer was : We are sorry, you are right, it shows that your booking and time are confirmed bur we don't know what happened, there was a mistake here and just right now we don't have any transportation available to pick you up AS EASY AS THAT<br/> We had to call a taxi and fortunately it got the hotel in 5 minutes but easily we could loose our flight. money is already returned<br/> I have to say that it didn't happen in our arrival transfer</p>

<p>Thank you for giving me the opportunity to review our experiences of the transfers from the Lisbon Airport and return.</p> <p>The return to the Airport was great as the Gentleman was on time and very polite..</p> <p>Our problem was the arrival ?<br/> Our flight from Heathrow was delayed and at the Passport check .We stood around for over an hour or more , to have them checked.<br/> There were only 2/3 Officers on , with a vast number of Passengers to pass through ! Painful!!!!</p> <p>Outside and to be collected. :<br/> I checked names and could not find mine. Several times , I checked but to no avail.<br/> Enquired at the Terminal and Tourists Booth . But they were unable to assist.<br/> Went back to the Representatives and again looked for my name and asked as I went down the line.<br/> Found that your REP. had turned the page with my name, to facing her?<br/> First thing that she said to me is that she thought the Flight had been cancelled but I explained the situation with her.<br/> Really, she did not want to know and was slightly abrupt ? No apology !!<br/> We then waited another 20 minutes before being directed to the mini bus.</p> <p>We , as per the instructions for our return transfer from the Hotel , to call 72 hours before , as we did.<br/> The Lady , who again was a little forthright and said the 72 hours was wrong and to contact the Office the day before our Departure.</p> <p>Finally, the debacle , wasted a lot of our time and we could have checked into to our Hotel a little earlier.<br/> We thought of getting a taxi , but as we have paid for the transfer, we waited.<br/> Apparently another customer ended up getting a Taxi as she was bemused of the delay. But that was hearsay.</p> <p>We will use Viator again as we have had good experiences with your Organisation.<br/> Hopefully all will be better next time. </p>

<p>Good both ways. Both drivers helpful and friendly.</p>

<p>wonderful driver, got me to the airport in record time, and even waited a few minutes for me at the hotel while I checked out.</p>

<p>I used this service last year and was pleased that the driver again arrived a bit early, since I am always nervous about getting to the airport in time, not knowing what kind of traffic, security lines, etc. might delay me. Actually one passenger we had to pick up was late so it took a bit longer than it should. Drivers are courteous, vans are well kept, clean, and comfortable. From where my hotel is located taxis are very inexpensive in Lisbon, really!, cost is about the same as the transfer, but if you get stuck in traffic, this at least guarantees the cost.</p>

<p>Worked really well. We got an email confirmation of pick up time 24 hours before to the hotel.</p>

<p>Perfect<br/> The driver was there on time, took only 30 minutes</p>

<p>The Service was amazing...driver early and still waited. LOVED!</p>

<p>I didn't have to call the company the night before to confirm the pick-up time, they left a note at the hotel reception with the information.<br/> The driver was on time, the ride was pleasant and I got to see more of Lisbon before I left.<br/> I highly recommend this service.</p>

<p>Well organised and went smoothly with an efficient driver.</p>

<p>The service did not pick me up! I waited for 45 mins but nobody showed up. Given my pick up time was 3:30AM, I couldn't get in touch with anybody from the office. I called 24 hours prior to confirm my booking and the representative said that I had nothing to worry about, my booking and pickup time was confirmed. Thankfully there was Uber at that time, so took that instead. Ended up having to pay that fare and fare for this service, but at least I got to my flight. Don't trust this service!</p>

<p>Paying for the Lisbon Airport Shared Departure Transfer was so worth it! Hugo was prompt and very friendly, we got to the airport on time and in a very comfortable van.</p>

<p>The name sign at Arrivals was Large and Clear. Drive to the hotel was care free</p>

<p>The driver came on time. However, we didn't receive their confirmation email. We have to call to confirm our booking.</p>

<p>The driver was actually 10 minutes early, which was great 5:50 am, because I had an international flight and wasn't sure what to expect at the airport. I made the reservation while in Lisbon a week before and the only concern I had was that no one told me how I was to learn my pickup time after providing my flight information. I emailed Viator and they gave me a number to call in Lisbon. I learned that I would know the time the day before, so that is when I called again. I felt that I should not have had to make these calls, but that instructions should have been given me as to the process. In any case, I got to the airport very quickly and with no hassle. Driver was courteous and helpful with my suitcases. I would use them again.</p>

<p>There was a mix-up regarding my departing flight and the Lisbon transport company was given the wrong information by Viator who took several days to respond to y email about it. I ended up ringing the local transport company and they were very helpful, setting an appropriate pick up time. The driver who picked me up in a very clean car was very friendly and chatted with me. The Lisbon company that Viator use is excellent.</p>

<p>Driver busy elsewhere Another driver made arrangements to get us to the hotel after a 20 min. wait</p>

<p>Quick service. confirmation of your ride back to the airport. When waiting for the ride back I was informed that due to the trafic my driver would be later. He called the hotel and they informed me. Perfect service!</p>

<p>On time and friendly. Be sure to contact to confirm your pick up time. great! l definitely would use again!</p>

<p>It is always good book anything with Viator, transport was ready on time on the Hotel to transfer my wife and I to the Airport, the conversation with the driver Francisco was very informative, and he was was helpfull with our lodge.</p>

<p>Perfect driver was even 10 mins early. Got us to airport can't ask for more than that!</p>

<p>The driver showed up right on time and was very kind. Great customer service and easy to contact.</p>

<p>The driver was professional and kept us informed about the process of getting to the airport. While it was an early morning 4:25 am pick up, it was good to be in knowledgeable hands. The only hiccup was the change in departure time while we were on our vacation, which we only knew about because we asked our hotel concierge to confirm the pick up time. But definitely worth the money.</p>

<p>Transfer was professional -but turned up 30 minutes earlier than had been confirmed by the company. Luckily I was all packed and ready to go.</p>

<p>For an 8.10 Departure Time I was picked up at 5.00am. I was the only passenger. I had to stand at wait at the airline counter for over an hour before they opened.<br/> Easier to take a cab at a more convenient hour,</p>

<p>Very courteous and on time driver. Had a sign with my name as he walked into my hotel lobby. I would highly recommend this service.</p>

<p>They said they would pick us up at 6:00 a.m. at the hotel and they were right on the dot!! Very professional and courteous. Fast and easy to the airport. A rating.</p>

<p>On time, comfortable transfer. Can't ask for more than that!</p>

<p>They helped me when I had made a mistake on the arrival date ....good customer service</p>

<p>was adequate. Prompt in picking us up but unlike ride from the airport was not engaging. At drop off did not direct us to location of airline check in which would have been helpful. Cost of cab would have been considerably less.</p>

<p>WISH I COULD GIVE IT ZERO STARS, DO NO BOOK THIS! I booked this trip thinking it would be an easy way to get to the airport, especially as when I arrived there was a metro strike going on. BIG MISTAKE. I first had to call them and confirm a pick up time to the airport, which I did - 4:30am. I even have the mail to prove it. Well, come June 28th, 2015 at 4:30, there was no one to pick me up for my flight. I continued to wait, with the front desk clerk even trying to call the emergency contact line given by viator several times for me to get in touch with the shuttle - no answer at any point. Finally at 4:50 I called viator, via my cell phone at international rates probably cost more than the shuttle, to see where the shuttle was. Despite over 10 minutes on hold, even viator couldn't get in touch with the shuttle - what type of company books a trip for a person but has no way to get in touch with the people running the shuttle? Finally they told me to just get a taxi to the airport because they had no clue if the shuttle was going to show up. I was in the process of getting my hotel to order me a taxi when, low at behold, at 5:15am 45 minutes late! the guy shows up. He gives this lame excuse of oh they told me 4:50am pick up, which doesn't explain why he rolled in at 5:15 IN THE MORNING! That's still 25 minutes late, even if he was going to show up at 4:50! I'm not sure what is worse, the fact that the shuttle was so horribly late, the fact that they couldn't even show up on time for when I confirmed the time or when they thought they were going to get me, or that VIATOR HAD NO WAY TO GET IN TOUCH with the shuttle OR EVEN KNEW WHAT WAS GOING ON! If you are going to Lisbon, I advise you to take the airport bus - 3.50 euros and it takes you from the airport to most all locations downtown, it's fast and cheap. Or take the metro. Or heck, take a taxi. JUST DONT TAKE THIS SHUTTLE!!!!</p>

<p>Went on the Sintra trip with Andrea and the Fatima one with Thiago. Both were excellent and really enjoyed them. It was foggy while at Pena palace for the Sintra trip but it cleared up for the afternoon. Really enjoyed Óbidos and Nazare on the Fatima trip. Both trips gave a great flavour of Portugal</p>

<p>Efficient transfer both to hotel and return to the airport. And very close to stated pickup times. In fact, pickup from hotel was even a few minutes early.</p>

<p>Very timely! It even turned out to be a private car since it was 3:30 Am. the driver arrived immediately on time and was very nice and professional. at that time of morning it was only 10-15 minutes drive.</p>

<p>Pick up was actually 5mins early and made it to the airport in no time.<br/> I would highly recommend and would use it again.</p>

<p>Driver arrived on time. Very professional. Smooth trip to the airport.</p>