Our driver was exceptional! She waited for us when our international flight had landed but was delayed getting to a gate! She was thoughtful, helpful, very thorough and gave us many great recommendations! What an excellent way to be welcomed to Portugal when it could’ve gone so much differently!!!!
Seems like transportatiom company dropped the ball. Driver was 40 minutes late, no communication when I messaged the company until I reached the driver. Small van with child seat for 6 adults and luggage. On a positive note, the driver seemed to be a very nice man and a safe driver.
Waited nearly two hours... and was 1 hour early. No one showed up. Called and they said a driver had waited at an unknown pickup location... that i tried to find while on the phone with your agent. I could not find it.
I had to cancel at the last minute due to changes in plans. The driver wasn’t notified in time and showed up on time based on my previous request. He was very pleasant and understanding that I needed to cancel. My apologies having to cancel at the minute.
Our driver was waiting right outside the cruise terminal. He had a sign with my name on. It couldn’t have been any easier.
We were greeted at the airport with staff there who got us to our meeting point and into the minivan quickly. Instructions provided when I booked this transfer were clear so we found them without difficulty in an airport that we had never visited before - that's important. The driver was friendly and informative, giving us tips and info. during our ride. A very good experience!
The transport was not at the cruise port to pick us up. It was a good thing that a port staff helped us to contact the transport operator. I was told my name was not in the list for the pickup. The port staff got an Uber and we were able to get to our hotel. Unfortunately we missed our tour.
Booking confirmed an 8:30am pickup at Lisbon Cruise terminal. Driver never showed. Called Viator and was told that driver was assigned a 9:15 am pickup time. Viator finally got a different driver to pick us up 45 minutes after our original pickup time. Replacement driver was excellent. Extremely disappointed in Viator service!
We got to our hotel. Driver was 10 mins late and 0 communication, so it was frustrating. Will use a professional service next time.
Driver was there well ahead of time. He also told us where to go to find our flight. He was very courteous. He loaded our suitcases and took them out of the car.
Passport control can slow you down called and let them know I was delayed. The arrival hall was crowded and confusing. Again another call got me to our driver. Nice drive to the hotel. Everyone was very helpful.
Driver was late. Did not contact me. Had to wait for him. Ac was not working properly. Other than that, car and car ride was pretty decent.
Our driver Nuno was prompt and on time. We arranged pickup at the cruise port after disembarking an NCL ship. Nuno loaded the vehicle with our luggage and delivered us to our hotel within 20 minutes. Highly recommend and felt safe.
A great overall synopsis of the whole city. We hit all the highlights and the subtleties of living in Lisbon. Our guide was fun, funny professional, and informative. We could not have asked for anything better. Would highly recommend her for any tour. She is knowledgeable, compassionate, and open.
make sure you communicate with the viator partner the night before confirming pick up time etc. the pick up contractor was able to communicate with me consistently by text
Alexander Gomes of Benkalex was on time and very nice, bubbly, and professional. He made the group of 12 feel very comfortable and relaxed.
On time . The driver was friendly,informative about the area . Very helpful finding my place to stay. Will definitely do it again. I used Viator in almost all countries I traveled.
The driver that picked us up was informative and very well mannered. The experience was so good that we hired the company for 3 days for private tours. Wonderful guide and driver!! Highly highly recommend!
Easy to locate meeting area and driver. Very pleasant greeter and driver. Driver was a very good driver.
It could not have been a better tour of Lisbon. Our guide and driver, Hugo Lima was remarkable. We learned so much from him about the City and he made certain that we hit all of the highlights of Lisbon.
We had to change planes and the guy did not show up at the new time. We had to hire a taxi. I need no words on this review. I will be asking for a refund when I get back to the States
Our driver arrived early. He was very friendly and offered many tips for touring the city. He was also very helpful with our luggage.
This was a terrible experience. Even tho we had a reservation, no one seemed to know or care that we were there. After we finally got someone's attention, we still had to wait an hour for our driver. Do not reserve a ride with this company
Driver took us to the wrong hotel despite me telling him that we wanted to be taken to moxy lisbon city but took us to moxy oriented. Such a waste of money, should just have taken uber
DO NOT USE. 8 adults w/ 8 luggage and 8 carry-ons. Was sent a minivan that held 7 PCs of luggage. False advertising. Our luggage was not oversized. It was standard check-in size and standard carry-on size. The company wanted us to pay extra for a 2nd car.
Good ride overall! The transfer was short but smooth, and the driver was punctual and communicated consistently before and during pickup. Everything went as expected, making our arrival in Lisbon easy and stress-free. A reliable option for getting to your hotel quickly and comfortably.
The driver communicated with us via Whatsapp on the morning we arrived in port which made us feel secure in the booking. He continued to message us so we knew exactly where he was.
Airport transfer was prompt and easy to find on arrival. Would recommend for ease and convenience and transport to city.
Driver never arrived. We ultimately got a taxi. I had specified time and place for pickup, and reconfirmed twice.
Our driver, Anise, was punctual, capable and affable. He got us directly to our port destination in a safe manner. We highly recommend him and this company.
Never book with this agency. Pick up was scheduled originally for 9 am at cruise port. I communicated three times about our pickup. The ship said we might not get out until 930.am but we were at the meeting point at 910 am. The driver left at exactly 9am or never showed up. We called at 9:40 to see where the driver was and to arrange a pickup as we were waiting. We were denied service and told our money would be refunded. Stay away from this company.
Driver was not at cruiseterminal. I send mail and app. As i never received his telefonenumber. We got no response from him so we had to take another taxi that took us to airport as we had early flight. We agreed 8.15 and he contacted me at 8.55 when we were in other taxi almost at airport. He acted very arrogant and claimed he was there since 7.45, with sign, but that is not true we checked practically every car and asked for a minimum of 15 minutes and looked with 8 people for a sign. Bad experience wich we never had before. Now we had to pay twice!!!!!
The driver did not come. We were left stranded at the airport and had to book a taxi with another taxi company.
Flight was delayed, driver did not show up when flight arrived. They say they track your flight when you book, not sure why if they don’t adjust their pick up time when flight is delayed.
We used this transfer 4 times for our vacation in Lisbon to get from the airport to hotel and back plus from the hotel to the cruise port and back. 3 different drivers, all were personable, on time and good drivers. The price was also very good. I would highly recommend this transfer group.
I waited over an hour to be picked up. Not idea after 1.5 days of international travel. I had to call the company 5 times. Talked with them 3 times. Each time they stated they would check on the driver and call me right back. Not once did they call back. Waited 15 minutes and called them again and again, and again. After 3 tries the driver finally showed up. He then wanted my phone to take a pic to to prove he picked me up. Said he needed to take a screenshot. It seemed rather shady when he was hiding my phone in the front seat while holding his phone over mine. I then demanded he give my phone back. I was worried he was trying to copy info from my phone. It only takes seconds to do a screenshot. Just didn't feel right about it. I will NEVER hand my phone over to anyone again and will NEVER book a ride in this manner again and will use Uber in the future. At least with Uber you have safety procols and logs to cover the passenger. Live and learn.
It was easy to find the company. They were prompt and courteous. They gave clear directions where to find the driver.
The 'meet up' instructions were easy. Our driver was very friendly and took us straight to the hotel.
Waiting right there at the dock exit with out name on a sign.. Loaded all of out luggage into the vehicle and we were off. Did the reverse at the hotel. Like I said, couldn't be easier.
Finding the meet up point was a breeze, excellent friendly driver, we are from the US. Our driver was well versed in English and that was very refreshing. I will definitely be using this service again
Tried to contact to say ship was early…. No answer tried to contact again cs rep couldn’t understand me. Tried to contact later… no answer after waiting an hour I gave up and took a cab… asked for a refund, never heard back
Driver even communicated with us the day before arrival, telling us where to meet him. He then texted us upon arrival several times. Good driver, very helpful with luggage, all went smoothly!
Very user freindly professional service, easy pick up and clean van accomadating of young familly and very knowledgable driver.
Unfortunately, our driver from MTS Globe was not there when we arrived at the arrivals lounge. We were told he had been there for a while and left because we were not there. We were given a similar story from the MTS support person who told us to find our own transportation and hung up on us! Thank goodness Viator is taking care of the situation. It was very frustrating.
I learned a lot about the places we visited and Bart was very accommodating and helpful, including with the taking of photos.
We contacted driver at 60 minutes past expected arrival time. Our flight was delayed landing and then delayed on tarmac. We contacted driver as soon as we made it into customs line at exactly 60 minutes from expected arrival. We were marked as no show. I am requested reimbursement of our payment due to appropriate contact and late flight arrival which Viator should have been able to track. I look forward to your help in resolving this situation. Warm regards, Lorita
Driver was a native and shared local food knowledge and sites to visit. She was friendly and knowledgeable. Plus which she was right on time even though I had to change pick up time because of cruise boat schedule.
No stars! Waited two hours and they never showed up and no way to contact anyone!! Just use uber! It’s ridiculous they have a car service and no one to contact out of the hours of m-f 9-5
Great driver. Great service. It was no trouble finding guide and shown to my assigned car. The lady that greeted us was also very professional and helpful
Driver was late, we waited 25 minutes at the meeting point and called him twice. Fortunately, some kind guy pointed out the sheet with my name on on the board, which had the driver's number in the corner. Didn't know about that. Once he arrived, all was well, but by then I was in a pretty bad mood. I mean, you had the details of our flight, and it's easy these days to find out when it's landed.
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