Vip Executive Santa Iria

Second time staying here and extremely disappointed. Arrived at the hotel around 1am due to a late flight, check in was fine - woke up in the morning with my back bitten in multiple places. I would describe these as fitting the description of bed bug bites. Packed my stuff in the morning and went to reception. They changed our room, but no apology from the staff - almost seemed like maybe this was a common occurrence. Definitely won’t be staying here again; its really put me off.

The staff was very nice, breakfast well served and rooms well cleaned every day

Family of four (with two kids) stayed two nights. Outdoor pool and breakfast buffet were the absolute highlights. Rooms were comfortable enough to rest, shower, and recharge. We arrived just past midnight after a 24-hour journey, and the front desk agent (a young man) was professional and efficient, checking us in quickly as he surely sensed our tiredness.👍🏽 But during our stay, AC in one room failed in 36°C heat.🥵 We reported it several times, yet at checkout the only “solution” was, “Let us know next time you visit and we’ll give you a good offer for a night’s stay as compensation.” Only the Front Office Manager offered a genuine apology — the rest seemed indifferent, sticking to the scripted “sorry.” At both check-in and checkout, we noticed a large luggage cart at reception but no one offered to help with our four big suitcases. If it’s just for decoration, it’s doing a great job!👏🏽 At checkout, we finally asked for it. The FO manager brought it to our door, left it there, and walked away — leaving us to wheel it back ourselves from 3rd floor to reception! And mind you, the reception wasn’t understaffed in anyway - so, No excuse here! Definitely not what you’d expect from a 4-star property. As an a frequent traveller, and a once hotelier myself, I must admit - this property is a “4 star rating but 2 star service”. I’ve had top notch service from 2 / 3 star properties. Huge disappointment and we definitely won’t return despite their discount offer. 🙄😬

There is absolutely nothing four star worth in this hotel. The rooms are subpar, with the flooring coming off, it’s easy to trip. For the price you pay, they still expect you to pay extra IN CASH for the pool towel, even though there’s no atm around. They can’t just charge that to the room. Breakfast is poor, no vegetable in sight, and apparently they never thought this hotel will be full, because during meal times there is a half hour queue to even get a seat. Also at the pool there are maybe 12 lounger. FOR THE ENTIRE HOTEL. For other meals there is max of 4-5 dishes every time and almost non vegetarian options. The staff was fighting right next to us. What a joke and a massive waste of money.